Author: Abbas, June.
Author: Abels, Eileen G.
Abels, Eileen G. (1996). The e-mail reference interview. RQ, 35(3), 345 - 358.
Author: Abels, Eileen G., Liebscher, Peter.
Abels, Eileen G., Liebscher, Peter. (1994). A new challenge for intermediary-client communication: The electronic network. The Reference Librarian, 19(41/42), 185 - 196.
Author: Abram, Stephen.
Abram, Stephen. (2005). Three ways to understand professional-grade virtual reference. Information Outlook, 9(7), 34 - 35.
Abram, Stephen. (2004). Twenty reasons to love IM. Information Outlook, 8(10), 40 - 42.
Abram, Stephen. (2000). Planning for the next wave of convergence. Computers in Libraries, 20(4), 46 - 53.
Author: Accart, Jean-Philippe.
Accart, Jean-Philippe. (2006). The SwisslnfoDesk experiment: The building of a website subject gateway as a contributive part of a virtual reference desk. Collection Building, 25(4), 134 - 138.
Author: Ackerman, Mark S.
Ackerman, Mark S. (1998). Augmenting the organizational memory: A field study of Answer Garden. ACM Transactions on Information Systems, 16(3), 203 - 224.
Ackerman, Mark S. (1994). Providing social interaction in the digital library. Proceedings of Digital Libraries '94: First Annual Conference on the Theory and Practice of Digital Libraries, College Station, TX. 198-200.
Author: Ackerman, Mark S., McDonald, David W.
Ackerman, Mark S., McDonald, David W. (1996). Answer Garden 2: Merging organizational memory with collaborative help. Proceedings of the ACM Conference on Computer Supported Cooperative Work, Boston, MA. 97-105.
Author: Aguilar, Echeverria, Vegas, Jocelyn, Vegas, Donoso.
Aguilar, Echeverria, Vegas, Jocelyn, Vegas, Donoso. (2005). Servicio de referencia electronica basado en mensajeria instantanea: Propuesta metodologica
. Serie Bibliotecologia y Gestion de Informacion, 8, 1 - 38.
Author: Albano, Jessica.
Author: Albano, Jessica, Hall, Adam, O'English, Lorena.
Albano, Jessica, Hall, Adam, O'English, Lorena. (2001). The electronic reference desk: Communications made virtual. The Facets of Digital Reference. Proceedings of the Virtual Reference Desk Annual Digital Reference Conference, Seattle, Washington. 265-266.
Author: Ammentorp, Steen, Hummelshoj, Marianne.
Ammentorp, Steen, Hummelshoj, Marianne. (No year). Ask a Librarian: Web-based reference questions services: A model for development. 11th Nordic Conference on Information and Documentation, Reykjavik, Iceland. -.
Author: Anderson, Charles R.
Anderson, Charles R. (2001). Reference librarianship: A guide for the 21st century. The Reference Librarian, 34(72), 5 - 19.
Anderson, Charles R. (1998). Quo Vadimus?. Reference & User Services Quarterly, 37(3), 253 - 258.
Author: Anderson, Eric, Boyer, Josh, Ciccone, Karen.
Anderson, Eric, Boyer, Josh, Ciccone, Karen. (2001). Remote reference services at the North Carolina State University Libraries. The Facets of Digital Reference. Proceedings of the Virtual Reference Desk Annual Digital Reference Conference, Seattle, Washington. 106-110.
Author: Anhang, Abe.
Anhang, Abe. (2002). Be it resolved all reference librarians are toast. American Libraries, 33(3), 50 - 51.
Author: Anhang, Abe, Coffman, Steve.
Anhang, Abe, Coffman, Steve. (2002). The great reference debate. American Libraries, 33(3), 50 - 54.
Author: Antonelli, Monika, Tarlton, Martha.
Antonelli, Monika, Tarlton, Martha. (2000). The University of North Texas libraries' online reference help desk. In Lankes, R. David, Kasowitz, Abby S., Collins, John Williams, (Ed.), Digital Reference Service in the New Millennium: Planning, Management, and Evaluation (pp. 197-206). New York: Neal-Schuman Publishers.
Author: Arathoon, Trish.
Arathoon, Trish. (2006). Engaging with the virtual customer: seminar report. Refer, 22(1), 3 - 12.
Author: Archer, Sarah Brick, Cast, Melissa.
Archer, Sarah Brick, Cast, Melissa. (1999). "Going where the questions are": Using media to maintain personalized contact in reference service in medium-sized academic libraries. The Reference Librarian, 31(65), 39 - 50.
Author: Arif, Muhammad, Mahmood, Khalid.
Arif, Muhammad, Mahmood, Khalid. (2008). Off-campus postgraduate students' perceptions about distance library support services: A case study of Allama Iqbal Open University libraries network. Journal of Library Administration, 48(3/4), 249 - 263.
Author: Arnold, Julie, Kaske, Neal.
Arnold, Julie, Kaske, Neal. (2005). Evaluating the quality of a chat service. Portal: Libraries and the Academy, 5(2), 177 - 193.
Author: Arnoldy, Ben.
Author: Association of Southern Research Libraries.
Author: Badke, William.
Badke, William. (2007). Blind co-browsing, teachable moments, and the power of gaming. Online, 31(4), 43 - 45.
Author: Bailey-Hainer, Brenda.
Bailey-Hainer, Brenda. (2005). Virtual reference: Alive and well. Library Journal.
Bailey-Hainer, Brenda. (2003). Collaborative virtual reference in Colorado. Colorado Libraries, 29(1), 15 - 18.
Author: Bains, Simon.
Bains, Simon. (2002). Testing collaborative electronic reference services: The experience of UK University Research Libraries in the use of OCLC's QuestionPoint. 2002 Virtual Reference Desk (VRD) Conference, Toward a Preferred Future: Charting the Course for Reference, Chicago, IL. -.
Author: Bakker, Trix.
Bakker, Trix. (2002). Virtual reference services: Connecting users with experts and supporting the development of skills. Liber Quarterly: The Journal of European Research Libraries, 12(2/3), 124 - 137.
Author: Balas, Janet.
Balas, Janet. (2003). Is the reference librarian real or virtual?. Computers in Libraries, 23(4), 48 - 51.
Balas, Janet. (1995). The Internet and reference services. Computers in Libraries, 15(6), 39 - 41.
Author: Balleste, Roy, Russell, Gordon.
Balleste, Roy, Russell, Gordon. (2003). Implementing virtual reference: Hollywood technology in real life. Computers in Libraries, 23(4), 14 - 17.
Author: Bao, Xue-Ming.
Bao, Xue-Ming. (2003). A study of web-based interactive reference services via academic library home pages. Reference & User Services Quarterly, 42(3), 250 - 256.
Author: Barack, Lauren.
Barack, Lauren. (2005). Library offers instant research buddy. School Library Journal, 51(10), 19.
Author: Barber, Peggy, Wallace, Linda.
Author: Barbier, Pat, Ward, Joyce.
Barbier, Pat, Ward, Joyce. (2004). Ensuring quality in a virtual reference environment. Community & Junior College Libraries, 13(1), 55 - 71.
Author: Barkley, Daniel C.
Barkley, Daniel C. (1998). Public service guidelines in an electronic environment. Government Information Quarterly, 15(1), 73 - 85.
Author: Barnard, John.
Author: Barnes, Susan J.
Barnes, Susan J. (1994). The electronic library and public services. Library Hi Tech, 12(3), 44 - 62.
Author: Barr, Belinda, Conley, Jerome, Goode, Joanne.
Barr, Belinda, Conley, Jerome, Goode, Joanne. (2003). Chat is now: Administrative issues. Internet Reference Services Quarterly, 8(1/2), 19 - 25.
Author: Bartolini, Laurie.
Bartolini, Laurie. (2005). The evolution of virtual reference in Illinois. Illinois Libraries, 85(4), 56 - 57.
Author: Baum, Jenny, Lyons, Kate.
Baum, Jenny, Lyons, Kate. (2004). Predicting the success of commercial AskA services in the United States and abroad. The Reference Librarian, 41(85), 81 - 89.
Author: Beard, Jill, Bottomly, Neil, Geeson, Rachel, Spencer, Stuart.
Beard, Jill, Bottomly, Neil, Geeson, Rachel, Spencer, Stuart. (2003). ASK: A virtual enquiry desk - a case study. The Electronic Library, 21(6), 601 - 608.
Author: Behm, Leslie M.
Behm, Leslie M. (2003). One library's experience with review and selection of chat software for reference. Medical Reference Services Quarterly, 22(2), 85 - 92.
Author: Belanger, Yvonne, Lankes, R. David, Shostack, Pauline Lynch.
Belanger, Yvonne, Lankes, R. David, Shostack, Pauline Lynch. (2003). Managing data collection for real-time reference: Lessons from the AskERIC Live! experience. Internet Reference Services Quarterly, 8(1/2), 137 - 148.
Author: Bell, Mary Margaret.
Bell, Mary Margaret. (2002). Managing reference e-mail in an archival setting. College & Research Libraries News, 63(2), 99 - 101.
Author: Bennett, Blythe A.
Bennett, Blythe A. (2000). Developing an Internet-based reference service. In Ensor, Pat, (Ed.), The Cybrarian's Manual 2 (pp. 159-169). Chicago: American Library Association.
Bennett, Blythe A. (1997). KidsConnect: Teacher-librarians helping kids solve their information problems on the Internet. The Teaching Librarian, 4(3), 14 - 17.
Author: Bennett, Blythe Allison.
Bennett, Blythe Allison. (2001). Virtual reference desk incubator: A demo. The Facets of Digital Reference. Proceedings of the Virtual Reference Desk Annual Digital Reference Conference, Seattle, Washington. 71-78.
Bennett, Blythe Allison. (1998). Gendered questions: asking for directions on the information highway. Knowledge Quest, 27(2), 24 - 25.
Bennett, Blythe Allison. (1998). Handling the quirky questions: A model for reference service. Knowledge Quest, 26(2), 59 - 60.
Author: Bennett, Blythe Allison, Lankes, R. David, Kasowitz, Abby S.
Bennett, Blythe Allison, Lankes, R. David, Kasowitz, Abby S. (2000). Digital reference quality criteria. In Lankes, R. David, Collins, John W., III, Kasowitz, Abby S., (Ed.), Digital Reference Service in the New Millennium : Planning, Management, and Evaluation (pp. 69-80). New York: Neal-Schuman Publishers.
Author: Bennington, Lynne, Cummane, James, Conn, Paul.
Author: Berry, Teresa U., Casado, Margaret M., Dixon, Lana S.
Berry, Teresa U., Casado, Margaret M., Dixon, Lana S. (2003). The local nature of digital reference. The Southeastern Librarian, 51(3), 8 - 15.
Author: Berube, Linda.
Berube, Linda. (2004). Collaborative digital reference: An Ask a Librarian (UK) overview. Program: Electronic Library and Information Systems, 38(1), 29 - 41.
Author: Billings, Harold, Carver, Ira E., Tongate, John, Ploof, Steven.
Billings, Harold, Carver, Ira E., Tongate, John, Ploof, Steven. (1994). Remote reference assistance for electronic information resources over networked workstations. Library Hi Tech, 12(1), 77 - 86.
Author: Birkey, Kathleen.
Birkey, Kathleen. (2000). The challenge of ever-changing online reference sources. Voice of Youth Advocates, 23(4), 250 - 251.
Author: Bishop, Bradley Wade, Torrence, Matt.
Bishop, Bradley Wade, Torrence, Matt. (2006). Virtual reference services: consortium versus stand-alone. College & Undergraduate Libraries, 13(4), 117 - 127.
Author: Bivens-Tatum, Wayne.
Bivens-Tatum, Wayne. (2001). Expert services on the Web. College & Research Libraries News, 62(7), 714 - 716.
Author: Blank, Phil.
Blank, Phil. (2003). Virtual reference at Duke: An informal history. The Reference Librarian, 38(79), 215 - 224.
Author: Blumenstyk, Goldie.
Author: Bobal, Alison M., Schmidt, Cynthia M., Cox, Roxanne.
Bobal, Alison M., Schmidt, Cynthia M., Cox, Roxanne. (2005). One library's experience with live, virtual reference. Journal of the Medical Library Association, 93(1), 123 - 125.
Author: Bodmer, Bill.
Bodmer, Bill. (2002, March 15, 2002). Network of online librarians can provide answers, 24/7. The Princeton Packet.
Author: Bolan, Kimberly, Canada, Meg, Cullin, Rob.
Bolan, Kimberly, Canada, Meg, Cullin, Rob. (2007). Web, library, and teen services 2.0. Young Adult Library Services, 5(2), 40 - 43.
Author: Bolander, Robert C., Connaway, Lynn Silipigni, Radford, Marie L.
Bolander, Robert C., Connaway, Lynn Silipigni, Radford, Marie L. (2006). Seeking synchronicity: OCLC and Rutgers researchers explore virtual reference services by analyzing chat transcripts. NextSpace, 1(2), 18 - 19.
Author: Bonham, Miriam.
Bonham, Miriam. (1987). Library services through electronic mail. College & Research Libraries News, 48(9), 537 - 538.
Author: Borchardt, Karen, Croud, Jennifer.
Borchardt, Karen, Croud, Jennifer. (2001). Digital reference service: A new service or the next logical step?. Educause in Australasia, Gold Coast, Queensland, Australia. -.
Author: Borisovets, Natalie.
Borisovets, Natalie. (1999). Ask A Librarian Annual Report 1998/1999. Rutgers University. . Retrieved from
.
Author: Boruff-Jones, Polly D.
Boruff-Jones, Polly D. (2003). Our experience with two virtual reference services at IUPUI University library. The Reference Librarian, 38(79/80), 241 - 255.
Author: Bossueau, D. L.
Bossueau, D. L. (2001). Digital reference services: Virtual or real?. Information Management Report, 1 - 4.
Author: Boston Library Consortium.
Author: Botts, Carroll, Bauerschmidt, Rebecca.
Author: Bowman, Vibiana.
Bowman, Vibiana. (2002). The virtual librarian and the electronic reference interview. Internet Reference Services Quarterly, 7(3), 3 - 14.
Author: Boyer, Joshua.
Boyer, Joshua. (2001). Virtual reference at North Carolina State: The first one hundred days. Information Technology and Libraries, 20(3), 122 - 128.
Author: Bradburn, Jean.
Bradburn, Jean. (2006). Virtual or traditional: the impact of change on information services. Refer, 22(3), 4 - 7.
Author: Bradbury, David, Payne, Georgina.
Bradbury, David, Payne, Georgina. (2001). The OPAL project: Developing an online digital reference service for distance learners. Library Hi Tech News, 18(9), 28 - 29.
Author: Brady, John, Kiefer, Scott, Saunders, Michelle.
Author: Brandt, D. Scott.
Brandt, D. Scott. (2000). E-mail makes the world go 'round. Computers in Libraries, 20(10), 64 - 66.
Brandt, D. Scott. (1999). Outreach, or, how far do you reach?. Computers in Libraries, 19(4), 31 - 33.
Author: Braxton, Susan M., Brunsdale, Maureen.
Braxton, Susan M., Brunsdale, Maureen. (2004). E-mail reference as substitute for library receptionist. The Reference Librarian, 41(85), 19 - 31.
Author: Braxton, Susan.
Braxton, Susan. (2005). Eeewww! My patron tried to pick me up. American Libraries, 36(4), 30.
Author: Breeding, Marshall.
Breeding, Marshall. (2001). Providing virtual reference service. Information Today, 18(4), 42 - 43.
Author: Breidenbaugh, Andrew.
Breidenbaugh, Andrew. (2006). Budget planning and performance measures for virtual reference services. The Reference Librarian, 46(95), 113 - 124.
Author: Brewer, Allen, Ding, Wei, Hahn, Karla, Kimlodi, Anita.
Brewer, Allen, Ding, Wei, Hahn, Karla, Kimlodi, Anita. (1996). The role of intermediary services in emerging virtual libraries. Proceedings of the 1st ACM International Conference on Digital Libraries, Bethesda, Maryland. 29-35.
Author: Breznay, Ann Marie, Haas, Leslie M.
Breznay, Ann Marie, Haas, Leslie M. (2003). A checklist for starting and operating a digital reference desk. The Reference Librarian, 38(79/80), 101 - 112.
Author: Bridges, Karl.
Bridges, Karl. (2001). Why traditional librarianship matters. American Libraries, 32(10), 52 - 54.
Author: Brigell, Bruce.
Brigell, Bruce. (2008). Re-thinking "virtual" reference. Illinois Library Association Reporter, 26(4), 12 - 13.
Author: Bristow, Ann.
Author: Bristow, Ann, Buechley, Mary.
Author: Bristow, Ann, Liu, Jian.
Bristow, Ann, Liu, Jian. (2001). Academic reference service in the Web environment.
.
Bristow, Ann, Liu, Jian. (2001). Ask a librarian email account libref@indiana.edu Analysis for September 1999.
.
Author: Bromberg, Peter.
Bromberg, Peter. (2003). Managing a statewide virtual reference service: How Q and A NJ works. Computers in Libraries, 23(4), 26 - 31.
Author: Broughton, Kelly M.
Broughton, Kelly M. (2003). Usage and user analysis of a real-time digital reference service. The Reference Librarian, 38(79/80), 183 - 200.
Author: Broughton, Kelly.
Broughton, Kelly. (2001). Our experiment in online, real-time reference. Computers in Libraries, 21(4), 26 - 31.
Author: Broughton, Kelly, Hunker, Stephanie Dennis, Singer, Carol A.
Broughton, Kelly, Hunker, Stephanie Dennis, Singer, Carol A. (2001). Why use web contact center software for digital reference?. Internet Reference Services Quarterly, 6(2), 1 - 12.
Author: Brown, Elizabeth, Maximiek, Sarah, Rushton, Erin E.
Brown, Elizabeth, Maximiek, Sarah, Rushton, Erin E. (2006). Connecting to students: launching instant messaging reference at Binghamton University. College & Undergraduate Libraries, 13(4), 31 - 42.
Author: Bry, Lynn.
Bry, Lynn. (2000). Simple and sophisticated methods for processing large volumes of question and answer information through the world wide web. In Lankes, R. David, Collins, John W., III, Kasowitz, Abby S., (Ed.), Digital Reference Service in the New Millennium: Planning, Management, and Evaluation (pp. 111-123). New York: Neal-Schuman Publishers.
Bry, Lynn. (1997). Setting up an Ask-an-Expert service.
.
Author: Buck, Carolyn.
Buck, Carolyn. (1999). Electronic mail reference services. Student project. (LIBR 500 - Foundations of Information Technology). School of Library Archival and Information Scieince, Univeristy of British Columbia..
.
Author: Buckley, Chad E.
Buckley, Chad E. (2006). Golden rule reference: face-to-face and virtual. The Reference Librarian, 45(93), 129 - 136.
Author: Bullard, Kristen A.
Bullard, Kristen A. (2003). Virtual reference service evaluation: An application of unobtrusive research methods and the Virtual Reference Desk’s Facets of Quality for Digital Reference Service. Unpublished Master of Science in Library Science, School of Information and Library Science of the University of North Carolina at Chapel Hill.
Author: Bush, Vannevar.
Bush, Vannevar. (1945). As we may think. The Atlantic Monthly, 107 - 108.
Author: Bushallow-Wilbur, Lara, DeVinney, Gemma, Whitcomb, Fritz.
Bushallow-Wilbur, Lara, DeVinney, Gemma, Whitcomb, Fritz. (1996). Electronic mail reference service: A study. RQ, 35(3), 359 - 371.
Author: Butler, Brett.
Butler, Brett. (2001). KnowledgeBit: A database format for reference version 2.0. The Facets of Digital Reference. Proceedings of the Virtual Reference Desk Annual Digital Reference Conference, Seattle, Washington. 176-184.
Author: Cairns, Virginia, Simmons, Beverly.
Cairns, Virginia, Simmons, Beverly. (2007). E-mail is so five minutes ago: Implementing IM reference at UTC Lupton. Tennessee Libraries, 57(1), 1 - 7.
Author: Calishain, Tara.
Calishain, Tara. (2002). New Google answers service raises a few questions of its own. Information Today, 19(6), 50 - 51.
Calishain, Tara. (2002). Yahoo! service offers more advice than expertise. Information Today, 19(6), 51.
Author: Calzonetti, Jo Ann, deChambeau, Aimee.
Calzonetti, Jo Ann, deChambeau, Aimee. (2003). Virtual reference: A telecommuting opportunity?. Information Outlook, 7(10), 34 - 39.
Author: Campbell, Jerry D.
Campbell, Jerry D. (2000). Clinging to traditional reference services. Reference & User Services Quarterly, 39(3), 223 - 227.
Author: Campbell, Kathy A., Jones, Marie F., Shuttle, Jerry.
Campbell, Kathy A., Jones, Marie F., Shuttle, Jerry. (2002). Chat reference: One university's experience. The Reference Librarian, 38(79/80), 297 - 309.
Author: Campbell, Nicole.
Campbell, Nicole. (2003). Virtual reference demonstrations in Washington. Alki, 19(2), 15 - 16.
Author: Cannon, Angela.
Cannon, Angela. (2005). Digital reference in Slavic and East European studies with an examination of practice at the University of Illinois and the Library of Congress. Slavic & East European Information Resources, 6(2), 183 - 217.
Author: Cannon, Nancy.
Cannon, Nancy. (2002). Yahoo! Do you Google? Virtual reference overview. The Reference Librarian, 37(77), 31 - 37.
Author: Cao, Dongmei.
Author: Carbonell, Jamie.
Carbonell, Jamie. (1996). Digital librarians: Beyond the digital book stack. IEEE Expert Magazine, 11(3), 11 - 13.
Author: Cardina, Christen, Wicks, Donald.
Cardina, Christen, Wicks, Donald. (2004). The changing roles of academic reference librarians over a ten-year period. Reference & User Services Quarterly, 44(2), 133 - 142.
Author: Cargill, Jennifer S.
Cargill, Jennifer S. (1992). The electronic reference desk: Reference service in an electronic world. Library Administration & Management, 6, 82 - 85.
Author: Carlson, Scott.
Carlson, Scott. (2005). The Net Generation in the classroom. Chronicle of Higher Education, 52(7), A34 - A37.
Author: Carpenter, Cathy, Renfro, Crystal.
Carpenter, Cathy, Renfro, Crystal. (2007). Twelve years of online reference services at Georgia Tech: where we have been and where we are going. Georgia Library Quarterly, 44(2), 6 - 9.
Author: Carroll, Holly, Leszcz, Brian, Pool, Kristen, Strobel, Tracy.
Carroll, Holly, Leszcz, Brian, Pool, Kristen, Strobel, Tracy. (2007). KnowItNow. Public Libraries, 46(1), 45 - 53.
Author: Carter, David S.
Carter, David S. (2003). Hurry up and wait: Observations and tips about the practice of chat reference. The Reference Librarian, 38(79/80), 113 - 120.
Author: Carter, David S., Janes, Joseph.
Carter, David S., Janes, Joseph. (2000). Unobtrusive data analysis of digital reference questions and service at the Internet Public Library: An exploratory study. Library Trends, 49(2), 251 - 265.
Author: Casebier, Katherine D.
Casebier, Katherine D. (2006). The University of Texas at Arlington's virtual reference service: an evaluation by the reference staff. Public Services Quarterly, 2(2), 127 - 136.
Author: Casey, Anne Marie.
Casey, Anne Marie. (2004). A historical overview on Internet reference services for distance learners. Internet Reference Services Quarterly, 9(3), 5 - 18.
Author: Ceterski, Joe.
Ceterski, Joe. (2007). Ask an academic librarian: the do's, don't's and doh's of Virtual Reference. Alabama Librarian, 57(2), 13 - 13.
Author: Chan, Ben.
Chan, Ben. (2005). 24-hour reference service. Library & Information Update, 4(6), 24 - 26.
Author: Charnigo, Laurie, Barnett-Ellis, Paula.
Charnigo, Laurie, Barnett-Ellis, Paula. (2007). Checking out Facebook.com: The impact of a digital trend on academic libraries. Information Technology and Libraries, 26(1), 23 - 34.
Author: Chase, Darren.
Chase, Darren. (2007). Transformative sharing with instant messaging, wikis, interactive maps, and flickr. Computers in Libraries, 27(1), 7 - 56.
Chase, Darren. (2005). Papa's got a brand new (virtual) bag: real-time chat and reference discourse. Electronic Journal of Academic & Special Librarianship, 6(1), 1 - 1.
Author: Cheng, Rachel J., Nathanson, Alan J., MacFarlane, Heather, Hansen, Beth, Berger, Sika.
Cheng, Rachel J., Nathanson, Alan J., MacFarlane, Heather, Hansen, Beth, Berger, Sika. (2002). Collaborative digital reference in small academic liberal arts college libraries: Connecticut College, Smith College and Wesleyan University, 2001-2002. Resource Sharing & Information Networks, 16(2), 169 - 188.
Author: Chowdhury, Gobinda G.
Chowdhury, Gobinda G. (2002). Digital libraries and reference services: Present and future. Journal of Documentation, 58(3), 258 - 283.
Author: Chowdhury, Gobinda, Margariti, Simone.
Chowdhury, Gobinda, Margariti, Simone. (2004). Digital reference services: A snapshot of the current practices in Scottish libraries. Library Review, 53(1), 50 - 60.
Author: Ciccone, Karen.
Ciccone, Karen. (2001). Virtual reference, today and tomorrow. Information Technology and Libraries, 20(3), 120 - 121.
Author: Ciccone, Karen, VanScoy, Amy.
Ciccone, Karen, VanScoy, Amy. (2003). Managing an established virtual reference service. Internet Reference Services Quarterly, 8(1/2), 95 - 105.
Author: Cichanowicz, Edana M.
Cichanowicz, Edana M. (2001). Sunday Night Live!: An experiment in real time reference chat--on a shoestring budget. Charleston Advisor, 2(4), 49 - 51.
Author: Cichanowicz, Edana McCaffery.
Cichanowicz, Edana McCaffery. (2003). Live reference chat from a customer service perspective. Internet Reference Services Quarterly, 8(1/2), 27 - 32.
Cichanowicz, Edana McCaffery. (2001). Sunday Night Live! An experiment in live reference chat. NyLink Connection, 3(1), 8 - 9.
Author: Cichanowicz, Edana McCaffery, Chen, Nan.
Cichanowicz, Edana McCaffery, Chen, Nan. (2004). Planning for multilingual chat reference service in a suburban public library system. The Reference Librarian, 41(85), 115 - 126.
Author: Ciocco, Ronalee, Huff, Alice.
Ciocco, Ronalee, Huff, Alice. (2007). Mission Im-possible. Computers in Libraries, 27(1), 26 - 31.
Author: Clanton, Clista C., Staggs, Geneva B., Williams, Thomas L.
Clanton, Clista C., Staggs, Geneva B., Williams, Thomas L. (2006). Evaluating a chat reference service at the University of South Alabama' s Baugh Biomedical Library. Public Services Quarterly, 2(2), 107 - 125.
Author: Clapp, Janet, Pfeil, Angela.
Clapp, Janet, Pfeil, Angela. (2005). Virtually seamless. Public Libraries, 44(2), 95 - 100.
Author: Clark, Diane.
Author: Cloughley, Karen.
Cloughley, Karen. (2004). Digital reference services: How do the library-based services compare with the expert services?. Library Review, 53(1), 17 - 23.
Author: Coffman, Steve.
Coffman, Steve. (2003). Going Live: Starting and Running a Virtual Reference Service. Chicago: American Library Association.
Coffman, Steve. (2002). Be it resolved that reference librarians are not toast. American Libraries, 33(3), 51 - 54.
Coffman, Steve. (2002). What's wrong with collaborative digital reference?. American Libraries, 33(11), 56 - 58.
Coffman, Steve. (2001). Distance education and virtual reference: Where are we headed?. Computers in Libraries, 21(4), 20 - 25.
Coffman, Steve. (2001). We'll take it from here: Further developments we'd like to see in virtual reference software. Information Technology and Libraries, 20(3), 149 - 153.
Coffman, Steve. (1999). Reference as others do it. American Libraries, 30(5), 54 - 56.
Author: Coffman, Steve, Arret, Linda.
Coffman, Steve, Arret, Linda. (2004). To chat or not to chat. Searcher, 12(8), 49 - 56.
Coffman, Steve, Arret, Linda. (2004). To chat or not to chat -- Taking another look at virtual reference. Searcher, 12(7), 38 - 46.
Author: Coffman, Steve, McGlamery, Susan.
Coffman, Steve, McGlamery, Susan. (2000). The librarian and Mr. Jeeves. American Libraries, 31(5), 66 - 69.
Author: Coffman, Steve, Saxton, Matthew L.
Coffman, Steve, Saxton, Matthew L. (1999). Staffing the reference desk in the largely-digital library. The Reference Librarian, 31(66), 141 - 163.
Author: Colvin, Gloria.
Colvin, Gloria. (2003). Florida libraries go live: A look at chat reference services. Internet Reference Services Quarterly, 8(1/2), 107 - 116.
Colvin, Gloria. (2001). Remote, accessible, and on call: Reference librarians go live. Florida Libraries, 44(1), 10 - 12.
Author: Connaway, Lynn Silipigni, Radford, Marie L.
Connaway, Lynn Silipigni, Radford, Marie L. (2007). The thrill of the chase in cyberspace: A report of focus groups with live chat librarians. Informed Librarian Online.
Author: Connaway, Lynn Silipigni, Radford, Marie L., Dickey, Timothy J.
Connaway, Lynn Silipigni, Radford, Marie L., Dickey, Timothy J. (2008). On the trail of the elusive non-user: what research in virtual reference environments reveals. Bulletin of the American Society for Information Science & Technology, 34(2), 25 - 28.
Author: Connaway, Lynn Silipigni, Radford, Marie L., Dickey, Timothy J., Williams, Jocelyn de Angelis, Confer, Patrick.
Connaway, Lynn Silipigni, Radford, Marie L., Dickey, Timothy J., Williams, Jocelyn de Angelis, Confer, Patrick. (2008). Sense making and synchronicity: Information-seeking behavior behaviors of millenials and baby boomers. Libri, 58(2), 123 - 135.
Author: Connor, Elizabeth.
Connor, Elizabeth. (2002). Real-time reference: The use of chat technology to improve point of need assistance. Medical Reference Services Quarterly, 21(4), 1 - 14.
Author: Constantine, Paul.
Constantine, Paul. (2001). Digital reference in an academic library.. Building the Virtual Reference Desk in a 24/7 World. Library of Congress, Washington D.C.. -.
Author: Coon, Brad, Wojtowicz, Richard.
Coon, Brad, Wojtowicz, Richard. (2002). Electronic reference: Trends and considerations. PNLA Quarterly, 67(1), 17 - 19.
Author: Corrigan, Andy, Diamond, Tom, Hill, J. B.
Corrigan, Andy, Diamond, Tom, Hill, J. B. (2002). Electronic reference service trends among Louisiana academic libraries. Louisiana Libraries, 65(1), 3 - 12.
Author: Cotter, Rosemary, Cunningham, David, Fisch, Eva, Paton, Barbara.
Cotter, Rosemary, Cunningham, David, Fisch, Eva, Paton, Barbara. (2001). Applying the ASK model of reference service evaluation to virtual reference services. Revelling in Reference, 2001 Reference and Information Services Section Symposium, Australian Library and Information Association, Melbourne, Australia. -.
Author: Cox, Christopher Nelson.
Cox, Christopher Nelson. (2006). Think before you collaborate. Charleston Advisor, 7(3), 51 - 52.
Author: Crabtree, Andy, Nichols, David M., O'Brien, Jon, Twidale, Michael B.
Crabtree, Andy, Nichols, David M., O'Brien, Jon, Twidale, Michael B. (1997). Talking in the library: Implications for the design of digital libraries. Proceedings of the Second ACM International Conference on Digital Libraries ACM Digital Libraries '97, ,, Philadelphia, PA. 221-228.
Author: Crawford, Gregory Alan, White, Gary W.
Crawford, Gregory Alan, White, Gary W. (1998). Migrating to Internet-based reference services: Issues for the smaller academic library. Internet Reference Services Quarterly, 3(4), 3 - 18.
Author: Croft, Rosie, Eichenlaub, Naomi.
Croft, Rosie, Eichenlaub, Naomi. (2006). E-mail reference in a distributed learning environment: best practices, user satisfaction, and the reference services continuum. Journal of Library Administration, 45(1), 117 - 147.
Author: Cummings, Joel, Cummings, Lara, Frederiksen, Linda.
Cummings, Joel, Cummings, Lara, Frederiksen, Linda. (2007). User preferences in references services: virtual reference and academic libraries. Portal: Libraries and the Academy, 7(1), 81 - 96.
Author: Cunningham, Sally Jo.
Cunningham, Sally Jo. (1998). Providing Internet reference service for the New Zealand Digital Library: Gaining insight into the user base for a digital library. Department of Computer Science, University of Waikato, New Zealand. The Tenth International Conference on New Information Technology, Hanoi, Vietnam. -.
Author: Curry, Ann.
Curry, Ann. (2005). If I ask, will they answer?. Reference & User Services Quarterly, 45(1), 65 - 75.
Author: Curtis, Donnelyn, Greene, Araby.
Curtis, Donnelyn, Greene, Araby. (2004). A university-wide, library-based chat service. Reference Services Review, 32(3), 220 - 233.
Author: Curtis, Susan Chandler, Mann, Barbara J.
Curtis, Susan Chandler, Mann, Barbara J. (2002). Cooperative reference: Is there a consortium model?. Reference & User Services Quarterly, 41(4), 344 - 349.
Author: D'Angelo, Barbara J., Maid, Barry M.
D'Angelo, Barbara J., Maid, Barry M. (2000). Virtual classroom, virtual library: Library services for an online writing laboratory. Reference & User Services Quarterly, 39(3), 278 - 283.
Author: Dallis, Diane, Walters, Carolyn.
Dallis, Diane, Walters, Carolyn. (2006). Reference services in the commons environment. Reference Services Review, 34(2), 248 - 260.
Author: Dalrymple, Tam.
Dalrymple, Tam. (2008). "Just-in-case" answers: The twenty-first-century vertical file. Information Technology & Libraries, 27(4), 25 - 28.
Author: Darries, Fatima.
Darries, Fatima. (2004). Internet access and use in reference services in higher education institutions in South Africa. South African Journal of Library & Information Science, 70(2), 72 - 85.
Author: Daugaard, Vera.
Daugaard, Vera. (2000). Net librarian: Danish net-based information service. Scandinavian Public Library Quarterly, 33(2), 7 - 9.
Author: Daugaard, Vera, Krag, Susanne Dalsgaard.
Daugaard, Vera, Krag, Susanne Dalsgaard. (2003). Net Librarian.dk. A joint project. Scandinavian Public Library Quarterly, 36(1), 8 - 11.
Author: Davenport, Elisabeth, Procter, Rob, Goldenberg, Ana.
Davenport, Elisabeth, Procter, Rob, Goldenberg, Ana. (1997). Distributed expertise: Remote reference service on a metropolitan area network. The Electronic Library, 15(4), 271 - 278.
Author: Davenport, Elisabeth, Proctor, Rob.
Davenport, Elisabeth, Proctor, Rob. (1997). The situated intermediary: Remote advice giving in a distributed reference environment. Proceedings of the Eighteenth National Online Meeting, New York. -.
Author: Davies, Margaret.
Davies, Margaret. (2001). Creating a virtual reference library: Experiences at Suffolk libraries and Heritage. Program: Electronic library and Information systems, 35(1), 43 - 56.
Author: Davis, Kate.
Davis, Kate. (2007). AskNow instant messaging: innovation in virtual reference. Australian Library Journal, 56(2), 152 - 174.
Davis, Kate. (2007). Bibliotherapy. inCite, 28(1), 18 - 19.
Author: Davis, Keith, Scholfield, Sally.
Davis, Keith, Scholfield, Sally. (2004). "Beyond the virtual shore”: An Australian digital reference initiative with a global dimension. Library Review, 53(1), 61 - 65.
Author: De Groote, Sandra L.
De Groote, Sandra L. (2005). Questions asked at the virtual and physical health sciences reference desk: how do they compare and what do they tell us?. Medical Reference Services Quarterly, 24(2), 11 - 23.
Author: De Groote, Sandra L., Dorsch, J. L., Collard, Scott, Scherrer, Carol.
De Groote, Sandra L., Dorsch, J. L., Collard, Scott, Scherrer, Carol. (2005). Quantifying cooperation: collaborative digital reference service in the large academic library. College & Research Libraries, 66(5), 436 - 454.
Author: DeCandido, GraceAnne.
Author: Dee, Cheryl R.
Dee, Cheryl R. (2005). Digital reference service: Trends in academic health science libraries. Medical Reference Services Quarterly, 24(1), 19 - 27.
Dee, Cheryl R. (2003). Chat reference service in medical libraries: Part 1- An introduction. Medical Reference Services Quarterly, 22(2), 1 - 13.
Dee, Cheryl R. (2003). Chat reference service in medical libraries: Part 2- Trends in medical school libraries. Medical Reference Services Quarterly, 22(2), 15 - 28.
Author: Dee, Cheryl R., Wellik, Kay E.
Dee, Cheryl R., Wellik, Kay E. (2001). Current environment of hospital library reference: Part 2- trends for the future of reference. Medical Reference Services Quarterly, 20(1), 69 - 78.
Author: Dee, Cheryl, Allen, Maryellen.
Dee, Cheryl, Allen, Maryellen. (2006). A survey of the usability of digital reference services on academic health science library web sites. The Journal of Academic Librarianship, 32(1), 69 - 78.
Author: Deegan, Eileen.
Deegan, Eileen. (2001). Conducting the reference interview by e-mail and the intranet. 2001 An Information Odyssey: SLA Annual Conference, San Antonio, Texas. -.
Author: DeHart, David L., Viles, Ann.
DeHart, David L., Viles, Ann. (2007). Virtual reference service in southeastern academic libraries: a study of availability. The Southeastern Librarian, 55(1), 36 - 40.
Author: Dent, Valeda Frances.
Dent, Valeda Frances. (2000). Technology provides innovative reference services at University of Michigan libraries. Research Strategies, 17(2-3), 187 - 193.
Author: Desai, Christina M.
Desai, Christina M. (2003). Instant messaging reference: How does it compare?. The Electronic Library, 21(1), 21 - 30.
Author: Desai, Christina M., Graves, Stephanie J.
Desai, Christina M., Graves, Stephanie J. (2008). Cyberspace or face-to-face: The teachable moment and changing reference mediums. Reference & User Services Quarterly, 47(3), 242 - 255.
Desai, Christina M., Graves, Stephanie J. (2006). Instruction via instant messaging reference: what's happening?. The Electronic Library, 24(2), 174 - 189.
Author: Devine, Sean, Woods, Daniel.
Devine, Sean, Woods, Daniel. (1996). Internet-based reference services and community libraries. A need for new models and strategies. The Electronic Library, 14(4), 299 - 302.
Author: Diamond, Wendy, Pease, Barbara.
Diamond, Wendy, Pease, Barbara. (2001). Digital reference: A case study of question types in an academic library. Reference Services Review, 29(3), 210 - 218.
Author: Dilevko, Juris.
Dilevko, Juris. (2001). An ideological analysis of digital reference service models. Library Trends, 50(2), 218 - 244.
Author: Doan, Tomalee, Ferry, Kristine.
Doan, Tomalee, Ferry, Kristine. (2006). Instant messaging (IM): Providing services and enhancing communication. Journal of Business & Finance Librarianship, 12(2), 17 - 22.
Author: Doherty, John J.
Doherty, John J. (2008). Facilitating Interaction: A Case Study of the Role of the Reference Librarian in Online Learning Environments. Saarbuecken, Germany: VDM.
Author: Dougherty, Richard M.
Dougherty, Richard M. (2002). Reference around the clock: Is it in your future?. American Libraries, 33(5), 44 - 46.
Author: Draper, Anne, Borchardt, Karen.
Draper, Anne, Borchardt, Karen. (2001). Cybrarians providing new directions in a digital environment: virtual reference services at the University of Queensland. Revelling in Reference, 2001 Reference and Information Services Section Symposium, Australian Library and Information Association, Melbourne, Australia. -.
Author: Duff, Wendy M., Johnson, Catherine A.
Duff, Wendy M., Johnson, Catherine A. (2001). A virtual expression of need: An analysis of e-mail reference questions. The American Archivist, 64(1), 43 - 60.
Author: Duggan, James E.
Duggan, James E. (2001). The new reference librarian: Using technology to deliver reference services. Legal Reference Services Quarterly, 19(3/4), 195 - 202.
Author: Duncan, Vicky, Fichter, Darlene M.
Duncan, Vicky, Fichter, Darlene M. (2004). What words and where? Applying usability testing techniques to name a new live reference service. Journal of the Medical Library Association, 92(2), 218 - 225.
Author: Dunn, Kathleen, Morgan, Ann.
Dunn, Kathleen, Morgan, Ann. (2002). Going where the students are: Live/Web reference at Cal Poly Pomona. The Reference Librarian, 38(79/80), 201 - 213.
Author: Dysart, Jane I., Jones, Rebecca J.
Dysart, Jane I., Jones, Rebecca J. (1995). Tools for the future: Recreating or `renovating' information services using new technologies. Computers in Libraries, 15(1), 16 - 19.
Author: Eichler, Linda, Halperin, Michael.
Eichler, Linda, Halperin, Michael. (2000). Live Person: Keeping reference alive and kicking. EContent, 23(3), 63 - 66.
Author: Eik, Solveig.
Eik, Solveig. (2003). Hi, what can I do for you?. Scandinavian Public Library Quarterly, 36(1), 4 - 7.
Author: Elias, Tana, Morrill, Stef.
Elias, Tana, Morrill, Stef. (2003). Our virtual reference training camp. Computers in Libraries, 23(4), 10 - 12, 70-72.
Author: Ellis, Lisa A.
Ellis, Lisa A. (2004). Approaches to teaching through digital reference. Reference Services Review, 32(2), 103 - 119.
Author: Ellis, Lisa, Francoeur, Stephen.
Ellis, Lisa, Francoeur, Stephen. (2001). Applying information competency to digital reference. 67th IFLA Council and Genera Conference, Boston, Massachusetts. -.
Author: Engle, M. O.
Engle, M. O. (1996). Using World Wide Web software for reference and instruction. Internet Reference Services Quarterly, 1(2), 7 - 15.
Author: Ercegovac, Zorana.
Ercegovac, Zorana. (2001). Collabrative e-reference: A research agenda. 67th annual IFLA Council and General Conference, Boston, MA. -.
Author: Erdman, Jacquelyn.
Erdman, Jacquelyn. (2007). Reference in a 3-D virtual world: Preliminary observations on library outreach in "second life". The Reference Librarian, 47(98), 29 - 39.
Author: Eustace, Ken.
Eustace, Ken. (1995). Going my way? Beyond the WEB and the MOO in the library.
.
Author: Evans, Beth.
Evans, Beth. (2006). Your space or MySpace?. Library Journal, 131, 8 - 12.
Author: Fagan, Jody Condit, Calloway, Michele.
Fagan, Jody Condit, Calloway, Michele. (2001). Creating an instant messaging reference system. Information Technology and Libraries, 20(4), 202 - 212.
Author: Fagan, Jody Condit, Desai, Christina M.
Fagan, Jody Condit, Desai, Christina M. (2003). Communication strategies for instant messaging and chat reference services. The Reference Librarian, 38(79/80), 121 - 155.
Author: Fagan, Jody Condit, Desai, Christina.
Fagan, Jody Condit, Desai, Christina. (2003). Site search and instant messaging reference: A comparative study. Internet Reference Services Quarterly, 8(1/2), 167 - 182.
Author: Fairbairn, Linden, Arndell, Michael, Crosbie, Philippa, Hayes, Jen, Murray-Smith, Susan, Sussman, Alexander, Turner, Alison.
Fairbairn, Linden, Arndell, Michael, Crosbie, Philippa, Hayes, Jen, Murray-Smith, Susan, Sussman, Alexander, Turner, Alison. (2003). Virtual reference library wide service. Recommendations for implementation. . Retrieved from
http://web.archive.org/web/20050619182833/http://staff.library.usyd.edu.au/lpmac/Virtual_Reference_Report.doc.
Author: Farha, Aida.
Farha, Aida. (2001). End-user training in a virtual medical library setting – A case study of an academic medical library in Lebanon. Library Management, 22(8/9), 351 - 356.
Author: Farmer, Lesley S.
Farmer, Lesley S. (2005). Virtual reference service for K-12 students. Knowledge Quest, 33(3), 22 - 24.
Farmer, Lesley S. (2003). Electronic reference service: A teen's eye view. Knowledge Quest, 32(1), 22 - 23.
Author: Feeney, Ann.
Feeney, Ann. (1993). Internet applications: Stumpers-L. Computers in Libraries, 5(13), 40 - 42.
Author: Feldman, Susan.
Feldman, Susan. (2000). The answer machine. Searcher, 8(1), 58 - 61, 64-78.
Author: Fennewald, Joseph.
Fennewald, Joseph. (2006). Same questions, different venue: An analysis of in-person and online questions. The Reference Librarian, 46(95), 20 - 35.
Author: Ferguson, Chris D., Bunge, Charles A.
Ferguson, Chris D., Bunge, Charles A. (1997). The shape of services to come: Values-based reference service for the largely digital library. College & Research Libraries, 58(3), 252 - 265.
Author: Ferguson, Chris.
Ferguson, Chris. (2000). "Shaking the conceptual foundations," too: Integrating research and technology support for the next generation of information service. College & Research Libraries, 61(4), 300 - 311.
Author: Ferguson, Jessame, Fowler, Joel, Hanley, Marilyn, Schafer, Jay.
Ferguson, Jessame, Fowler, Joel, Hanley, Marilyn, Schafer, Jay. (2003). Building a digital library in support of distance learning. Journal of Library Administration, 37(3/4), 317 - 331.
Author: Fernandez, Joe.
Fernandez, Joe. (2004). Facing live reference. Online, 28(3), 37 - 40.
Fernandez, Joe. (2003). Australian virtual libraries for Crocodile Dundee and the Sheilas. Online, 27(2), 27 - 30.
Author: Fiander, Michelle.
Author: Filby, A. M. Iliana.
Filby, A. M. Iliana. (1996). Proposal for implementing multi-user database (MUD) technology in an academic library. Internet Reference Services Quarterly, 2(1), 75 - 95.
Author: Fishman, Diane L.
Fishman, Diane L. (1998). Managing the virtual reference desk: How to plan an effective e-mail reference system.. Medical Reference Services Quarterly, 1(17), 1 - 10.
Author: Florida Distance Learning Reference & Referral Center.
Florida Distance Learning Reference & Referral Center. (2000). Real time reference using chat. ALA Annual Conference, Chicago, IL. -.
Author: Fogg, Anita.
Fogg, Anita. (1999). The University of Ballarat's development of an electronic reference form.. Cooperative Action by Victorian Academic Libraries Reference Interest Group, . -.
Author: Foley, Marianne.
Foley, Marianne. (2002). Instant messaging reference in an academic library: A case study. College & Research Libraries, 63(1), 36 - 45.
Author: Folger, Kathleen M.
Folger, Kathleen M. (1997). The virtual librarian: Using desktop videoconferencing to provide interactive reference assistance. 1997 ACRL National Conference, Nashville, Tennessee. -.
Author: Ford, Charlotte Elizabeth.
Ford, Charlotte Elizabeth. (2003). An exploratory study of the differences between face-to-face and computer-mediated reference interactions. (Ph.D., School of Library & Information Science, Indiana University). 302-322.
Author: Foster, Janet B.
Foster, Janet B. (1999). Web reference: A virtual reality. Public Libraries, 38(2), 94 - 95.
Author: Francoeur, Stephen.
Francoeur, Stephen. (2001). An analytical survey of chat reference services. Reference Services Review, 29(3), 189 - 203.
Author: Francouer, Stephen.
Francouer, Stephen. (2008). The IM Cometh: The Future of Chat Reference. In Steiner, Sarah K., Madden, M. Leslie, (Ed.), The desk and beyond: next generation reference services (pp. 65-80). Chicago: Chicago : Association of College and Research Libraries, 2008..
Author: Frank, Donald G., Calhoun, Katharine L., Henson, Bruce, Madden, M. Leslie, Raschke, Gregory K.
Frank, Donald G., Calhoun, Katharine L., Henson, Bruce, Madden, M. Leslie, Raschke, Gregory K. (1999). The changing nature of reference and information services: Predictions and realities. Reference & User Services Quarterly, 39(2), 151 - 157.
Author: Frank, Ilene B.
Frank, Ilene B. (1998). E-mail reference service at the University of South Florida: A well-kept secret. Art Documentation, 17(1), 8 - 9.
Author: Franks, Jeffrey A., Tosko, Michael P.
Franks, Jeffrey A., Tosko, Michael P. (2007). Reference librarians speak for users: A learning commons concept that meets the needs of a diverse student body. The Reference Librarian, 47(97), 105 - 118.
Author: Fricke, Martin, Fallis, Don.
Fricke, Martin, Fallis, Don. (2004). Indicators of accuracy for answers to ready reference questions on the Internet. Journal of the American Society for Information Science and Technology, 55(3), 238 - 245.
Author: Fritch, John W., Mandernack, Scott B.
Fritch, John W., Mandernack, Scott B. (2001). The emerging reference paradigm: A vision of reference services in a complex information environment. Library Trends, 50(2), 286 - 305.
Author: Fullerton, Vera.
Fullerton, Vera. (2001). E-mail reference: Refocus and revise. Experiences from Gelman Library.. 67th IFLA Council and General Conference, Boston, MA. -.
Author: Furlan, Wendy.
Furlan, Wendy. (2007). Virtual racism rears its head: Uncovering librarian bias in e-mail reference services. Evidence Based Library and Information Practice, 2(2), 97 - 100.
Author: Gainor, Larry, Foster, Erin.
Author: Gardner, Melanie A., Devries, JoAnn, Kaag, Cindy.
Gardner, Melanie A., Devries, JoAnn, Kaag, Cindy. (2000). How many trees in a forest: Creating digital reference services in agriculture. Facets of Digital Reference Service: The Virtual Reference Desk Second Annual Digital Reference Conference, Seattle, WA. -.
Author: Garnsey, Beth A., Powell, Ronald R.
Garnsey, Beth A., Powell, Ronald R. (2000). Electronic mail reference services in the public library. Reference & User Services Quarterly, 39(3), 245 - 254.
Author: Garton, Laura E., Wellman, Barry.
Garton, Laura E., Wellman, Barry. (1993). Social impacts of electronic mail in organizations: A review of the research literature. Ontario Telepresence Project. Retrieved from
http://hdl.handle.net/1807/368.
Author: Garton, Megan.
Garton, Megan. (2007). CUOL: See you online: How to start instant message at your library. AALL Spectrum, 11(5), 8 - 9.
Author: Gauder, Brad.
Author: Gaudet, Franceen, Dinberg, Donna.
Gaudet, Franceen, Dinberg, Donna. (2003). Virtual reference Canada. Feliciter, 49(2), 82 - 84.
Author: Gessesse, Kebede.
Author: Ghasri, Atefeh Noorizadeh, Dehghani, Mozhdeh.
Author: Giannini, Tula.
Giannini, Tula. (1999). Rethinking the reference interview--From interpersonal communication to online informational process. ASIS '99: Proceedings of the 62nd Asis Annual Meeting: Knowledge Creation, Organization and Use, Washington D.C.. 373-380.
Author: Gilbert, Lauren Miranda, Liu, Mengxiong, Matoush, Toby, Whitlatch, Jo Bell.
Gilbert, Lauren Miranda, Liu, Mengxiong, Matoush, Toby, Whitlatch, Jo Bell. (2006). Assessing digital reference and online instructional services in an integrated public/university library. The Reference Librarian, 46(95), 149 - 172.
Author: Glace, John, Kern, Kathleen, Morse, Lori, Rice, Janice, Ronan, Jana, Sloan, Bernie, Stacy-Bates, Kristine.
Glace, John, Kern, Kathleen, Morse, Lori, Rice, Janice, Ronan, Jana, Sloan, Bernie, Stacy-Bates, Kristine. (2004). American Library Association. Reference and User Services Association. MARS Digital REference Guidelines Ad Hoc Committee. Guidelines for Implementing and Maintaining Virtual Reference Services..
http://staging.ala.org/ala/mgrps/divs/rusa/archive/protools/referenceguide/virtrefguidelines.cfm.
Author: Gleadhill, D.
Gleadhill, D. (1997). Electronic enquiry desk: Does the nerd have the answer?. Library Technology, 2(2), 35 - 36.
Author: Goetsch, Lori, Sowers, Laura, Todd, Cynthia.
Author: Goodrum, Abby.
Author: Gottesman, L.
Gottesman, L. (2002). Digital reference: Bringing the reference desk to cyberspace. Library of Congress Information Bulletin, 61(3/4), 56 - 59.
Author: Gourlay, Peter.
Gourlay, Peter. (2002). The collaborative digital reference service. PNLA Quarterly, 66(2), 15 - 16.
Author: Granfield, Diane.
Author: Granfield, Diane, Robertson, Mark.
Granfield, Diane, Robertson, Mark. (2008). Preference for reference: New options and choices for academic library users. Reference & User Services Quarterly, 48(1), 44 - 53.
Author: Graves, Stephanie J., Desai, Christina M.
Graves, Stephanie J., Desai, Christina M. (2006). Instruction via chat reference: Does co-browse help?. Reference Services Review, 34(3), 340 - 357.
Author: Gray, Suzanne M.
Gray, Suzanne M. (2000). Virtual reference services: Directions and agendas. Reference & User Services Quarterly, 39(4), 365 - 375.
Author: Greene, A. Y.
Greene, A. Y. (2002). Providing electronic reference services. In Curtis, Donnelyn, (Ed.), Attracting, Educating, and Serving Remote Users Through the Web: A How to Do It Manual for Librarians (pp. 73-116). New York: Neal-Schuman Publishers.
Author: Gross, Melissa, McClure, Charles R.
Author: Gross, Melissa, McClure, Charles R., Lankes, R. David.
Gross, Melissa, McClure, Charles R., Lankes, R. David. (2001). Assessing quality in digital reference services: Overview of key literature on digital reference. Information Use Management and Policy Institute. Retrieved from
http://quartz.syr.edu/quality/VRDphaseIILitReviw.pdf.
Author: Grudin, Jonathan.
Grudin, Jonathan. (1994). Groupware and social dynamics: Eight challenges for developers. Communications of the ACM, 37(1), 92 - 105.
Author: Grudin, Jonathan, Palen, Leysia.
Grudin, Jonathan, Palen, Leysia. (1995). Why groupware succeeds: Discretion or mandate?. European Conference on Computer-Supported Cooperative Work, Stockholm, Sweden. -.
Author: Guenther, Kim.
Guenther, Kim. (2001). Know thy remote users. Computers in Libraries, 21(4), 52 - 55.
Author: Guillot, Ladonna, Stahr, Beth.
Guillot, Ladonna, Stahr, Beth. (2004). A tale of two campuses: Providing virtual reference to distance nursing students. Journal of Library Administration, 41(1), 139 - 152.
Author: Gulliford, Bradley.
Gulliford, Bradley. (1998). Making choices in the virtual world: The new model at United Technologies Information Network. Library Trends, 47(1), 158 - 171.
Author: Hahn, Karla.
Author: Haines, Annette, Grodzinski, Alison.
Haines, Annette, Grodzinski, Alison. (1999). Web forms: Improving, expanding, and promoting remote reference services. College & Research Libraries News, 60(4), 271 - 272.
Author: Hair, Philippa, Sandall, Perri-Lee.
Hair, Philippa, Sandall, Perri-Lee. (2001). Ask a librarian - The Macquarie Experience. Revelling in Reference, 2001 Reference and Information Services Section Symposium, Australian Library and Information Association., Melbourne, Australia. -.
Author: Hall, Stephanie.
Hall, Stephanie. (2008). Collaborative chat reference service effectiveness varies by question type for public library patrons. Evidence Based Library and Information Practice, 3(1), 72 - 74.
Author: Hampson, Andrew.
Hampson, Andrew. (1998). Information Staff Roles in the Hybrid Library. Impact, 1(8), 129 - 132.
Author: Hancock, Jeffrey T.
Hancock, Jeffrey T. (2004). Verbal irony use in face-to-face and computer-mediated conversations. Journal of Language and Social Psychology, 23(4), 447 - 463.
Author: Haridasan, Sudharma.
Haridasan, Sudharma. (2006). Collaborative digital reference service for the post industrial society. Journal of Library & Information Science, 31(2), 135 - 140.
Author: Harmeyer, Dave.
Harmeyer, Dave. (2007). Virtual reference: Less is more. The Reference Librarian, 48(1), 113 - 116.
Author: Hathorn, Clay.
Author: Hattery, Maxine.
Hattery, Maxine. (2002). Computers in libraries: Virtual reference plus dead and emerging technologies. Information Retrieval and Library Automation, 27(11), 1 - 5.
Author: Hegenbart, B.
Hegenbart, B. (1998). The economics of the Internet Public Library. Library Hi Tech, 16(2), 69 - 83.
Author: Heilig, Jean M.
Heilig, Jean M. (2001). E-global library: The academic campus library meets the Internet. Searcher, 9(6), 34 - 43.
Author: Heilig, Jean.
Heilig, Jean. (2001). Virtual reference at Jones University. Colorado Libraries, 27(2), 35 - 37.
Author: Heise, Jennifer, Kimmel, Stacey.
Heise, Jennifer, Kimmel, Stacey. (2003). Reading the river: The state of the art of real-ime reference. Internet Reference Services Quarterly, 8(1/2), 1 - 7.
Author: Helfer, Doris Small.
Helfer, Doris Small. (2003). Virtual reference in libraries: Status and issues. Searcher, 11(2), 63 - 65.
Helfer, Doris Small. (2001). Virtual reference in libraries: Remote patrons heading your way?. Searcher, 9(2), 67 - 70.
Author: Helman, Deborah L.
Helman, Deborah L. (2001). Bringing the human touch to digital library service. Science and Technology Libraries, 20(2/3), 83 - 96.
Author: Henderson, Tona.
Henderson, Tona. (1994). MOOving towards a virtual reference service. The Reference Librarian, 19(41/42), 173 - 184.
Author: Henry, Marcia.
Author: Henson, Bruce.
Henson, Bruce. (2000). Digital reference service at the Georgia Institute of Technology. In Lankes, R. David, Collins, John W., III, Kasowitz, Abby S., (Ed.), Digital Reference Service in the New Millennium: Planning, Management, and Evaluation (pp. 125-131). New York: Neal-Shuman Publishers.
Author: Henson, Bruce, Tomajko, Kathy Gillespie.
Henson, Bruce, Tomajko, Kathy Gillespie. (2000). Electronic reference services: Opportunities and challenges. Journal of Educational Media & Library Sciences, 38(2), 113 - 121.
Author: Hernon, Peter, Rossiter, Nancy.
Hernon, Peter, Rossiter, Nancy. (2006). Emotional intelligence: Which traits are most prized?. College & Research Libraries, 67(3), 260 - 275.
Author: Hert, Carol A.
Hert, Carol A. (2000). Information seeking and user-intermediary interactions: Informing the design of digital reference services. Facets of Digital Reference Service: The Virtual Reference Desk Second Annual Digital Reference Conference, Seattle, Washington. -.
Author: Herzog, Susan.
Herzog, Susan. (2003). Integrating a new service: One library's experience with digital reference. North Carolina Libraries, 61(4), 152 - 153.
Author: Hiebing, Dottie, Johnson, Timothy.
Hiebing, Dottie, Johnson, Timothy. (2002). METRO and OCLC: Implementing virtual reference in a multi-type consortium. Resource Sharing & Information Networks, 16(1), 7 - 19.
Author: Hill, J. B., Hill, Cherie Madarash, Sherman, Dayne.
Hill, J. B., Hill, Cherie Madarash, Sherman, Dayne. (2007). Text messaging in an academic library: Integrating SMS into digital reference. The Reference Librarian, 47(97), 17 - 29.
Author: Hillyer, Nora, Parker, Linda L.
Hillyer, Nora, Parker, Linda L. (2006). Video reference--it's not your typical virtual reference: Video reference services for South Campus at the University of Nebraska at Omaha. Internet Reference Services Quarterly, 11(4), 41 - 54.
Author: Hinton, Danielle, McGill, Lou.
Hinton, Danielle, McGill, Lou. (2001). Chat to a librarian: 21st century reference for distance learners. Vine, 122(1), 59 - 64.
Author: Hirko, Buff.
Hirko, Buff. (2002). Moving fast: The statewide virtual reference project. Alki, 18(2), 7.
Author: Hirko, Buff, Ross, Mary Bucher.
Hirko, Buff, Ross, Mary Bucher. (2004). Virtual Reference Training : The Complete Guide to Providing Anytime, Anywhere Answers. Chicago: American Library Association.
Author: Hoag, Tara J., Cichanowicz, Edana McCaffery.
Hoag, Tara J., Cichanowicz, Edana McCaffery. (2001). Going prime time with live chat reference. Computers in Libraries, 21(8), 40 - 44.
Author: Hodges, Pauline R.
Hodges, Pauline R. (1989). Reference in the age of automation: Changes in the reference service at Chemical Abstracts Service Library. Special Libraries, 80(4), 251 - 257.
Author: Hodges, Ruth A.
Hodges, Ruth A. (2002). Assessing digital reference. Libri: International Journal of Libraries and Information Services, 52(3), 157 - 168.
Author: Hohmann, Laura Kaspari.
Hohmann, Laura Kaspari. (2000). Providing reference services over the Internet. Colorado Libraries, 26(2), 16 - 18.
Author: Holmer, Susan E., Silveria, Janie B.
Holmer, Susan E., Silveria, Janie B. (2001). Food for Thought at the QandA cafe. Information Strategies 2001, Fort Myers, Florida. -.
Author: Horn, Judy.
Horn, Judy. (2001). The Future is now: Reference service for the electronic era. Crossing the Divide: Proceedings of the Tenth National Conference of the Association of College and Research Libraries, Denver, Colorado. -.
Author: Horn, Judy, Kjaer, Kathryn.
Horn, Judy, Kjaer, Kathryn. (2000). Evaluating the "Ask a Question" Service at the University of California, Irvine. In Lankes, R. David, Collins, John W., III, Kasowitz, Abby S., (Ed.), Digital Reference Service in the New Millennium: Planning, Management, and Evaluation (pp. 135-152). New York: Neal-Schuman Publishers.
Author: Horowitz, Lisa R., Flanagan, Patricia A., Helman, Deborah L.
Horowitz, Lisa R., Flanagan, Patricia A., Helman, Deborah L. (2005). The viability of live online reference: An assessment. Portal: Libraries and the Academy, 5(2), 239 - 258.
Author: Hoskisson, Tam, Wentz, Deleyne.
Hoskisson, Tam, Wentz, Deleyne. (2001). Simplifying electronic reference: A hybrid approach to one-on-one consultation. College & Undergraduate Libraries, 8(2), 89 - 102.
Author: Houghton, Sarah.
Houghton, Sarah. (2005). Instant messaging: Quick and dirty reference for teens and others. Public Libraries, 44(4), 192 - 193.
Author: Houghton, Sarah, Schmidt, Aaron.
Houghton, Sarah, Schmidt, Aaron. (2005). Web-based chat vs instant messaging. Online, 29(4), 26 - 30.
Author: Houlson, Van, McCready, Kate, Pfahl, Carla Steinberg.
Houlson, Van, McCready, Kate, Pfahl, Carla Steinberg. (2006). A window into our patron's needs: Analyzing data from chat transcripts.. Internet Reference Services Quarterly, 11(4), 19 - 39.
Author: Howard, Ellen H., Jankowski, Terry Ann.
Howard, Ellen H., Jankowski, Terry Ann. (1986). Reference services via electronic mail. Bulletin of the Medical Library Association, 74(1), 41 - 44.
Author: Hoyer, Rudiger.
Hoyer, Rudiger. (2001). Problems of electronic art reference. Art Libraries Journal, 26(3), 24 - 26.
Author: Hrastinski, Stefan.
Hrastinski, Stefan. (2006). Introducing an informal synchronous medium in a distance learning course: How is participation affected?. The Internet and Higher Education, 9(2), 117 - 131.
Author: Huffaker, David.
Author: Huling, Nancy.
Huling, Nancy. (2004). It's all about reference: Expanding the vision of the Virtual Reference Desk Conference. Reference & User Services Quarterly, 43(3), 190 - 191.
Huling, Nancy. (2000). R/evolution in reference services: Research on digital reference. Alki, 16(2), 21 - 22.
Author: Hull, Theodore J., Adams, Margaret O'Neill.
Hull, Theodore J., Adams, Margaret O'Neill. (1995). Electronic communications for reference services: A case study. Government Information Quarterly, 12(3), 297 - 308.
Author: Hulshof, Robert.
Author: Hummelshoj, Marianne.
Hummelshoj, Marianne. (2002). Virtual reference services in public libraries: From "access to" to "use of" information. The VRD 4th Annual Digital Reference Conference, Chicago, IL. -.
