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Author: Abbas, June.

Abbas, June. (1997). The library profession and the Internet: Implications and scenarios for change. Katharine Sharp Review, 5. Retrieved from http://mirrored.ukoln.ac.uk/lis-journals/review/review/5/abbas.html.

Author: Abels, Eileen G., Ruffner, Malissa.

Abels, Eileen G., Ruffner, Malissa. (2006). Training for Online Virtual Reference: Measuring Effective Techniques. In Lankes, R. David, Abels, Eileen G., White, Marilyn Domas, Haque, Saira N., (Ed.), The Virtual Reference Desk: Creating a Reference Future (pp. 49-73). New York: Neal-Schuman Publishers Inc.

Author: Abels, Eillen G.

Abels, Eillen G. (2011). Transforming the interent public library into the ipl2 virtual learning laboratory. Reference Librarian, 52(4), 284 - 290.
Abels, Eillen G. (2011). Transforming the interent public library into the ipl2 virtual learning laboratory. Reference Librarian, 52(4), 284 - 290.

Author: Abels, Eileen G.

Abels, Eileen G. (1996). The e-mail reference interview. RQ, 35(3), 345 - 358.

Author: Abels, Eileen G., Liebscher, Peter.

Abels, Eileen G., Liebscher, Peter. (1994). A new challenge for intermediary-client communication: The electronic network. The Reference Librarian, 19(41/42), 185 - 196.

Author: Abram, Stephen.

Abram, Stephen. (2005). Three ways to understand professional-grade virtual reference. Information Outlook, 9(7), 34 - 35.
Abram, Stephen. (2004). Twenty reasons to love IM. Information Outlook, 8(10), 40 - 42.
Abram, Stephen. (2000). Planning for the next wave of convergence. Computers in Libraries, 20(4), 46 - 53.

Author: Abu Baker, Ahmad Bakeri.

Abu Baker, Ahmad Bakeri. (2009). Virtual reference service in the Muslim world: Opportunities and challenges. Library Philosophy & Practice, 2009, 1 - 4.

Author: Accart, Jean-Philippe.

Accart, Jean-Philippe. (2006). The SwisslnfoDesk experiment: The building of a website subject gateway as a contributive part of a virtual reference desk. Collection Building, 25(4), 134 - 138.

Author: Ackerman, Mark S.

Ackerman, Mark S. (1998). Augmenting the organizational memory: A field study of Answer Garden. ACM Transactions on Information Systems, 16(3), 203 - 224.
Ackerman, Mark S. (1994). Providing social interaction in the digital library. Proceedings of Digital Libraries '94: First Annual Conference on the Theory and Practice of Digital Libraries, College Station, TX. 198-200.

Author: Ackerman, Mark S., McDonald, David W.

Ackerman, Mark S., McDonald, David W. (1996). Answer Garden 2: Merging organizational memory with collaborative help. Proceedings of the ACM Conference on Computer Supported Cooperative Work, Boston, MA. 97-105.

Author: Adams, Kate E., Cassner, Mary.

Adams, Kate E., Cassner, Mary. (2010). Library services for Great Plains IDEA Consortial Students. Journal of Library Administration, 50(5/6), 414 - 424.

Author: Ademodi, Olugbenga.

Ademodi, Olugbenga. (2011). Virtual reference service in United States school of law libraries: Its challenges and the way forward. World Libraries, 18. Retrieved from .

Author: Agosto, Denise E., Abels, Eileen G., Mon, Lorri, Harris, Lydia Eato.

Agosto, Denise E., Abels, Eileen G., Mon, Lorri, Harris, Lydia Eato. (2009). The Internet Public Library as Service-Based Experiential Learning. In Roy, Loriene, Jensen, Kelly, Meyers, Alex Hershey, (Ed.), Service Learning: Linking Library Education and Practice (pp. 133-141). Chicago: American Library Association.

Author: Agosto, Denise E., Rozaklis, Lily, MacDonald, Craig, Abels, Eileen G.

Agosto, Denise E., Rozaklis, Lily, MacDonald, Craig, Abels, Eileen G. (2011). A model of the reference and information service process: An educators' perspective. Reference & User Services Quarterly, 50(3), 235 - 244.

Author: Agosto, Denise E., Rozaklis, Lily, Macdonald, Craig, Abels, Eileen G.

Agosto, Denise E., Rozaklis, Lily, Macdonald, Craig, Abels, Eileen G. (2010). Barriers and challenges to teaching reference in today's electronic information environment. Journal of Education for Library & Information Science, 51(3), 177 - 186.

Author: Aguilar, Paulita, Keating, Kathleen, Schadl, Suzanne, Reenen, Johann Van.

Aguilar, Paulita, Keating, Kathleen, Schadl, Suzanne, Reenen, Johann Van. (2011). Reference as outreach: Meeting users where they are. Journal of Library Administration, 51(4), 343 - 358.

Author: Aguilar, Paulita, Keating, Kathleen, Swanback, Sue.

Aguilar, Paulita, Keating, Kathleen, Swanback, Sue. (2010). Click it, no more tick it: Online reference statistics. Reference Librarian, 51(4), 290 - 299.

Author: Aguilar, Echeverria, Vegas, Jocelyn, Vegas, Donoso.

Aguilar, Echeverria, Vegas, Jocelyn, Vegas, Donoso. (2005). Servicio de referencia electronica basado en mensajeria instantanea: Propuesta metodologica
. Serie Bibliotecologia y Gestion de Informacion, 8, 1 - 38. Retrieved from http://eprints.rclis.org/4808/.

Author: Agyilar, P. P., Keating, K. K., Swanback, S. S.

Agyilar, P. P., Keating, K. K., Swanback, S. S. (2010). Click it, no more tick it: Online reference statistics. Reference Librarian, 51(4), 290 - 299.
Agyilar, P. P., Keating, K. K., Swanback, S. S. (2010). Click it, no more tick it: Online reference statistics. Reference Librarian, 51(4), 290 - 299.
Agyilar, P. P., Keating, K. K., Swanback, S. S. (2010). Click it, no more tick it: Online reference statistics. Reference Librarian, 51(4), 290 - 299.

Author: Albano, Jessica.

Albano, Jessica. (1999). Digital reference report. University of Washington Libraries. http://web.archive.org/web/20070212190609/faculty.washington.edu/jalbano/digref/.

Author: Albano, Jessica, Hall, Adam, O'English, Lorena.

Albano, Jessica, Hall, Adam, O'English, Lorena. (2001). The electronic reference desk: Communications made virtual. The Facets of Digital Reference. Proceedings of the Virtual Reference Desk Annual Digital Reference Conference, Seattle, Washington. 265-266.

Author: Alexander, Laurie, Blumenthal, Jane, Downing, Karen, MacAdam, Barbara, Rana, Gurpreet K., Reiman-Sendi, Karen, Scholtz, Nicole, Sutch, Laurie A.

Alexander, Laurie, Blumenthal, Jane, Downing, Karen, MacAdam, Barbara, Rana, Gurpreet K., Reiman-Sendi, Karen, Scholtz, Nicole, Sutch, Laurie A. (2011). MLibrary: Concepts for redefining reference. Journal of Library Administration, 51(4), 326 - 342.

Author: Alexander, Stephanie, Greke, Jennifer, Lage, Kathryn.

Alexander, Stephanie, Greke, Jennifer, Lage, Kathryn. (2010). New Route to an Old Resource: Faciliating Access to Library Research Guide for the Self-serve Generation. In Radford, Marie L., Lankes, R. David, (Ed.), Reference Renaissance: Current and Future Trends (pp. 129-152). New York: Neal-Schuman Publishers.

Author: Ammentorp, Steen, Hummelshoj, Marianne.

Ammentorp, Steen, Hummelshoj, Marianne. (No year). Ask a Librarian: Web-based reference questions services: A model for development. 11th Nordic Conference on Information and Documentation, Reykjavik, Iceland. -.

Author: Anderson, Craig.

Anderson, Craig. (2009). How to be a Person: Tips and Tricks for Virtual Reference. College and Research Libraries, 70(10), 577 - 579.

Author: Anderson, Charles R.

Anderson, Charles R. (2001). Reference librarianship: A guide for the 21st century. The Reference Librarian, 34(72), 5 - 19.
Anderson, Charles R. (1998). Quo Vadimus?. Reference & User Services Quarterly, 37(3), 253 - 258.

Author: Anderson, Eric, Boyer, Josh, Ciccone, Karen.

Anderson, Eric, Boyer, Josh, Ciccone, Karen. (2001). Remote reference services at the North Carolina State University Libraries. The Facets of Digital Reference. Proceedings of the Virtual Reference Desk Annual Digital Reference Conference, Seattle, Washington. 106-110.

Author: Anhang, Abe.

Anhang, Abe. (2002). Be it resolved all reference librarians are toast. American Libraries, 33(3), 50 - 51.

Author: Anhang, Abe, Coffman, Steve.

Anhang, Abe, Coffman, Steve. (2002). The great reference debate. American Libraries, 33(3), 50 - 54.

Author: Antonelli, Monika, Tarlton, Martha.

Antonelli, Monika, Tarlton, Martha. (2000). The University of North Texas libraries' online reference help desk. In Lankes, R. David, Kasowitz, Abby S., Collins, John Williams, (Ed.), Digital Reference Service in the New Millennium: Planning, Management, and Evaluation (pp. 197-206). New York: Neal-Schuman Publishers.

Author: Aqil, Mohammad, Ahmad, Parvez, & Siddique, Mohammad Asad.

Aqil, Mohammad, Ahmad, Parvez, & Siddique, Mohammad Asad. (2011). Web 2.0 and libraries: Facts or myth. Journal of Library & Information Technology, 31(5), 395 - 400.

Author: Arathoon, Trish.

Arathoon, Trish. (2006). Engaging with the virtual customer: seminar report. Refer, 22(1), 3 - 12.

Author: Archer, Sarah Brick, Cast, Melissa.

Archer, Sarah Brick, Cast, Melissa. (1999). "Going where the questions are": Using media to maintain personalized contact in reference service in medium-sized academic libraries. The Reference Librarian, 31(65), 39 - 50.

Author: Arendt, Julie, Graves, Stephanie J.

Arendt, Julie, Graves, Stephanie J. (2011). Virtual question changes: Reference in evolving environments. Reference Services Review, 39(2), 187 - 205.

Author: Arif, Muhammad, Mahmood, Khalid.

Arif, Muhammad, Mahmood, Khalid. (2008). Off-campus postgraduate students' perceptions about distance library support services: A case study of Allama Iqbal Open University libraries network. Journal of Library Administration, 48(3/4), 249 - 263.

Author: Arnold, Judith M., Csir, Floyd, Sias, Jennifer, Zhang, Jingpin.

Arnold, Judith M., Csir, Floyd, Sias, Jennifer, Zhang, Jingpin. (2004). Does anyone need help out there? Lessons from designing online help. Internet Reference Services Quarterly, 9(3/4), 115 - 134.

Author: Arnold, Julie, Kaske, Neal.

Arnold, Julie, Kaske, Neal. (2005). Evaluating the quality of a chat service. Portal: Libraries and the Academy, 5(2), 177 - 193.

Author: Arnoldy, Ben.

Arnoldy, Ben. (2002). Paying for answers online. Christian Science Monitor, 94(166), 14. Retrieved from http://www.csmonitor.com/2002/0722/p14s01-wmcn.html?rl.

Author: Arvin, Shelley D, Kaiser, Anthony.

Arvin, Shelley D, Kaiser, Anthony. (2012). Case study of synchronous virtual reference in an academic library. Internet Reference Services Quarterly, 17(2), 83 - 93.

Author: Arvina, Shelley D., Kaiserb, Anthony.

Arvina, Shelley D., Kaiserb, Anthony. (2012). Case study of synchronous virtual reference in an academic library. Internet Reference Services Quarterly, 17(2), 83 - 93.

Author: Association of Southern Research Libraries.

Association of Southern Research Libraries. (2003). Service proposal “Ask ASERL” virtual reference service. Revised. . Retrieved from http://www.aserl.org/projects/vref/aserl%20vref%20service%20proposal.final.pdf.
Association of Southern Research Libraries. (2002). ASERL Virtual reference membership survey. Executive summary: Preliminary results. . Retrieved from http://www.aserl.org/projects/vref/surveysum.htm.

Author: Avery, Beth Fuseler, Docherty, Karen J., Lindbloom, Mary-Carol.

Avery, Beth Fuseler, Docherty, Karen J., Lindbloom, Mary-Carol. (2010). Collaborative marketing for virtual reference: The My Info Quest experience. The Reference Librarian, 52(1/2), 36 - 46.

Author: Avery, Beth, Brodak, Elizabeth, Fronmueller, Julie, Huling, Nancy, Mascareas, Paul M., McCaffrey, Erin, Owens, Sylvia, Sobel, Karen.

Avery, Beth, Brodak, Elizabeth, Fronmueller, Julie, Huling, Nancy, Mascareas, Paul M., McCaffrey, Erin, Owens, Sylvia, Sobel, Karen. (2012). Virtual reference: Variations on a theme in academic libraries. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 181-194). New York: Neal-Schuman Publishers.

Author: Avery, Beth, Docherty, Karen, White, Shaye.

Avery, Beth, Docherty, Karen, White, Shaye. (2012). Cooperative SMS:The My Info Quest journey. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 211-226). New York: Neal-Schuman Publishers.

Author: Avery, Susan, Ward, David.

Avery, Susan, Ward, David. (2010). Reference is my classroom: Setting instructional goals for academic library reference services. Internet Reference Services Quarterly, 15(1), 35 - 51.

Author: Badke, William.

Badke, William. (2007). Blind co-browsing, teachable moments, and the power of gaming. Online, 31(4), 43 - 45.

Author: Bailey-Hainer, Brenda.

Bailey-Hainer, Brenda. (2005). Virtual reference: Alive and well. Library Journal. Retrieved from http://www.libraryjournal.com/index.asp?layout=articlePrint&articleID=CA491140.
Bailey-Hainer, Brenda. (2003). Collaborative virtual reference in Colorado. Colorado Libraries, 29(1), 15 - 18.
Bailey-Hainer, Brenda. (2003). Collaborative virtual reference service: Project update. September 2003.. Colorado State Library. Retrieved from http://www.cde.state.co.us/cdelib/download/pdf/ReportsSept03.pdf.

Author: Bains, Simon.

Bains, Simon. (2002). Testing collaborative electronic reference services: The experience of UK University Research Libraries in the use of OCLC's QuestionPoint. 2002 Virtual Reference Desk (VRD) Conference, Toward a Preferred Future: Charting the Course for Reference, Chicago, IL. -.

Author: Bakar, Ahmad Bakeri Abu.

Bakar, Ahmad Bakeri Abu. (2012). Myths and realities of digital reference services: Perspectives of libraries from developing countries. Library Management, 33(3), 136 - 141.

Author: Bakker, Trix.

Bakker, Trix. (2002). Virtual reference services: Connecting users with experts and supporting the development of skills. Liber Quarterly: The Journal of European Research Libraries, 12(2/3), 124 - 137.

Author: Balas, Janet L.

Balas, Janet L. (2010). Taking the library to the user. Computers in Libraries, 30(4), 33.

Author: Balas, Janet.

Balas, Janet. (2003). Is the reference librarian real or virtual?. Computers in Libraries, 23(4), 48 - 51.
Balas, Janet. (1995). The Internet and reference services. Computers in Libraries, 15(6), 39 - 41.

Author: Balleste, Roy, Russell, Gordon.

Balleste, Roy, Russell, Gordon. (2003). Implementing virtual reference: Hollywood technology in real life. Computers in Libraries, 23(4), 14 - 17.

Author: Bankhead, Henry.

Bankhead, Henry. (2004). Not Just Q&A: An Inclusive Examination of Digital Reference Services. In Lankes, R. David, Janes, Joseph, Smith, Linda C., Finneran, Christina M., (Ed.), The Virtual Reference Experience: Integrating Theory Into Practice (pp. 199-218). New York: Neal-Schuman Publishers Inc.

Author: Bao, Xue-Ming.

Bao, Xue-Ming. (2003). A study of web-based interactive reference services via academic library home pages. Reference & User Services Quarterly, 42(3), 250 - 256.

Author: Barack, Lauren.

Barack, Lauren. (2005). Library offers instant research buddy. School Library Journal, 51(10), 19.

Author: Barber, Peggy, Wallace, Linda.

Barber, Peggy, Wallace, Linda. (2002). 10 Tips for marketing virtual reference services (VRS). http://www.ssdesign.com/librarypr/content/p070802a.shtml.

Author: Barbier, Pat, Ward, Joyce.

Barbier, Pat, Ward, Joyce. (2004). Ensuring quality in a virtual reference environment. Community & Junior College Libraries, 13(1), 55 - 71.

Author: Barcellos, Silvia.

Barcellos, Silvia. (2000). Understanding intermediation in a digital environment: An exploratory case study. Facets of Digital Reference Services: The Virtual Reference Desk Second Annual Digital Reference Conference, . -.

Author: Barkley, Daniel C.

Barkley, Daniel C. (1998). Public service guidelines in an electronic environment. Government Information Quarterly, 15(1), 73 - 85.

Author: Barnard, John.

Barnard, John. (1999). Web accessible library resources for emerging virtual universities. Journal of Library Services for Distance Education, 2. Retrieved from http://www.westga.edu/~library/jlsde/jlsde2.1.html.

Author: Barnes, Susan J.

Barnes, Susan J. (1994). The electronic library and public services. Library Hi Tech, 12(3), 44 - 62.

Author: Barnhart, Fred D., Pierce, Jeannette E.

Barnhart, Fred D., Pierce, Jeannette E. (2011). Becoming mobile: Reference in the ubiquitous library. Journal of Library Administration, 51(3), 279 - 290.

Author: Barr, Belinda, Conley, Jerome, Goode, Joanne.

Barr, Belinda, Conley, Jerome, Goode, Joanne. (2003). Chat is now: Administrative issues. Internet Reference Services Quarterly, 8(1/2), 19 - 25.

Author: Barry, Eithne, Bedoya, Jaclyn Kelli, Groom, Carolyn, Patterson, Laurence.

Barry, Eithne, Bedoya, Jaclyn Kelli, Groom, Carolyn, Patterson, Laurence. (2010). Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009. Library Review, 59(1), 40 - 55.

Author: Bartolini, Laurie.

Bartolini, Laurie. (2005). The evolution of virtual reference in Illinois. Illinois Libraries, 85(4), 56 - 57.

Author: Baum, Jenny, Lyons, Kate.

Baum, Jenny, Lyons, Kate. (2004). Predicting the success of commercial AskA services in the United States and abroad. The Reference Librarian, 41(85), 81 - 89.

Author: Beard, Jill, Bottomly, Neil, Geeson, Rachel, Spencer, Stuart.

Beard, Jill, Bottomly, Neil, Geeson, Rachel, Spencer, Stuart. (2003). ASK: A virtual enquiry desk - a case study. The Electronic Library, 21(6), 601 - 608.

Author: Beatty, Susan, Cloutier, Claudette.

Beatty, Susan, Cloutier, Claudette. (2012). More questions than answers: Using an observational study to count reference activity. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 125-137). New York: Neal-Schuman Publishers.

Author: Beaubien Bennett, Denise , Cenzer, Pamela S., & Kirk, Paul.

Beaubien Bennett, Denise , Cenzer, Pamela S., & Kirk, Paul. (2004). A class assignment requiring chat-based reference. Reference & Users Services Quarterly, 44(2), 149 - 163.

Author: Beck, Daniel.

Beck, Daniel. (2010). The role of information in the provision of virtual reference services at the equiry desk. Journal of Information Literacy, 4(2), pviii - 94.

Author: Bedwell, Linda.

Bedwell, Linda. (2009). Making Chat Widgets Work for Online Reference. Online, 33(3), 20 - 23.

Author: Bedwell, Linda, Rodrigues, Denyse, Duggan, Lawrence J., Orlov, Stanislav.

Bedwell, Linda, Rodrigues, Denyse, Duggan, Lawrence J., Orlov, Stanislav. (2008). IM a librarian: Extending virtual reference services through instant messaging and chat widgets. Partnership: the Canadian Journal of Library and Information Practice and Research, 3(2), 1 - 17.

Author: Behm, Leslie M.

Behm, Leslie M. (2003). One library's experience with review and selection of chat software for reference. Medical Reference Services Quarterly, 22(2), 85 - 92.

Author: Bejune, Matthew M., Morris, Sara E.

Bejune, Matthew M., Morris, Sara E. (2010). The development of the Virtual Notebook, a wiki-based ready reference technology. Reference & User Services Quarterly, 50(1), 27 - 34.

Author: Belanger, Yvonne, Lankes, R. David, Shostack, Pauline Lynch.

Belanger, Yvonne, Lankes, R. David, Shostack, Pauline Lynch. (2003). Managing data collection for real-time reference: Lessons from the AskERIC Live! experience. Internet Reference Services Quarterly, 8(1/2), 137 - 148.

Author: Bell, Jessica G., Levy, April P.

Bell, Jessica G., Levy, April P. (2004). Making the Digital Connection More Personal. In Lankes, R. David, Janes, Joseph, Smith, Linda C., Finneran, Christina M., (Ed.), The Virtual Reference Experience: Integrating Theory Into Practice (pp. 139-161). New York: Neal-Schuman Publishers Inc.

Author: Bell, Lori, Peters, Tom.

Bell, Lori, Peters, Tom. (2005). Digital library services for all. American Libraries, 36(8), 46 - 49.

Author: Bell, Steven J., DeVoe, Kristina M.

Bell, Steven J., DeVoe, Kristina M. (2008). Chat widgets: Placing your virtual reference services at your user's point(s) of need. The Reference Librarian, 49(1), 99 - 101.

Author: Bell, Mary Margaret.

Bell, Mary Margaret. (2002). Managing reference e-mail in an archival setting. College & Research Libraries News, 63(2), 99 - 101.

Author: Bellamy, Al, Hanewicz, Cheryl.

Bellamy, Al, Hanewicz, Cheryl. (1999). Social Psychological Dimensions of Electronic Communication. Electronic Journal of Sociology, 4(1). Retrieved from http://www.sociology.org/content/vol004.001/bellamy.html.

Author: Bencivengo, Glen.

Bencivengo, Glen. (2004). A Lawyer's View of Privacy, Surveillance, and the USA Patroit Act. In Lankes, R. David, Janes, Joseph, Smith, Linda C., Finneran, Christina M., (Ed.), The Virtual Reference Experience: Integrating Theory Into Practice (pp. 235-257). New York: Neal-Schuman Publishers Inc.

Author: Bennett, Blythe A.

Bennett, Blythe A. (2000). Developing an Internet-based reference service. In Ensor, Pat, (Ed.), The Cybrarian's Manual 2 (pp. 159-169). Chicago: American Library Association.
Bennett, Blythe A. (1997). KidsConnect: Teacher-librarians helping kids solve their information problems on the Internet. The Teaching Librarian, 4(3), 14 - 17.

Author: Bennett, Blythe Allison.

Bennett, Blythe Allison. (2001). Virtual reference desk incubator: A demo. The Facets of Digital Reference. Proceedings of the Virtual Reference Desk Annual Digital Reference Conference, Seattle, Washington. 71-78.
Bennett, Blythe Allison. (1998). Gendered questions: asking for directions on the information highway. Knowledge Quest, 27(2), 24 - 25.
Bennett, Blythe Allison. (1998). Handling the quirky questions: A model for reference service. Knowledge Quest, 26(2), 59 - 60.

Author: Bennett, Blythe Allison, Lankes, R. David, Kasowitz, Abby S.

Bennett, Blythe Allison, Lankes, R. David, Kasowitz, Abby S. (2000). Digital reference quality criteria. In Lankes, R. David, Collins, John W., III, Kasowitz, Abby S., (Ed.), Digital Reference Service in the New Millennium : Planning, Management, and Evaluation (pp. 69-80). New York: Neal-Schuman Publishers.

Author: Bennington, Lynne, Cummane, James, Conn, Paul.

Bennington, Lynne, Cummane, James, Conn, Paul. (2000). Customer satisfaction and call centers: an Australian study. International Journal of Service Industry Management, 11(2), 162-173.

Author: Berndt-Morris, Elizabeth, Minnis, Samantha .

Berndt-Morris, Elizabeth, Minnis, Samantha . (2014). The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality. Journal of Library & Information Services in Distance Learning, 8(3/4), 168 - 180.

Author: Berry, Teresa U., Casado, Margaret M., Dixon, Lana S.

Berry, Teresa U., Casado, Margaret M., Dixon, Lana S. (2003). The local nature of digital reference. The Southeastern Librarian, 51(3), 8 - 15.

Author: Berube, Linda.

Berube, Linda. (2005). Digital reference overview. An issue paper from the Networked Service Policy Task Group (UKOLN). http://www.ukoln.ac.uk/public/nsptg/virtual/.
Berube, Linda. (2004). Collaborative digital reference: An Ask a Librarian (UK) overview. Program: Electronic Library and Information Systems, 38(1), 29 - 41.

Author: Bhatt, Jay, Chandra, Smita, Denick, Dana.

Bhatt, Jay, Chandra, Smita, Denick, Dana. (2009). Using Web 2.0 applications as information awareness tools for science and engineering faculty and students in academic institutions. In Dhawan, S. M., Goswami, P. R., Jain, P. K., Ashraf, Tariq, Kar, Debal C., (Ed.), Shaping The Future Of Special Libraries : Beyond Boundaries (pp. 635-644). New Delhi: ANE Books.

Author: Bicknell-Holmes, Tracy.

Bicknell-Holmes, Tracy. (2007). Chat & instant messaging for reference services: A selected bibliography. Nebraska Library Association Quarterly, 38(4), 3 - 8.

Author: Bietila, David, Bloechl, Chris, Edwards, Elizabeth.

Bietila, David, Bloechl, Chris, Edwards, Elizabeth. (2009). Beyond The Buzz: Planning Librarian Facebook Initiatives Grounded in User Needs. In Mueller, Dawn M., (Ed.), Pushing the Edge: Explore, Engage, Extend (pp. 135-142). Chicago: Association of College and Research Libraries, Proceeding of ACRL 14th National Conference, Seattle, Washington, March 12-15, 2009.

Author: Biglin, Karen, Docherty, Karen.

Biglin, Karen, Docherty, Karen. (2012). The reference ref: How to referee the assessment process for virtual reference services. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 291-306). New York: Neal-Schuman Publishers.

Author: Billings, Harold, Carver, Ira E., Tongate, John, Ploof, Steven.

Billings, Harold, Carver, Ira E., Tongate, John, Ploof, Steven. (1994). Remote reference assistance for electronic information resources over networked workstations. Library Hi Tech, 12(1), 77 - 86.

Author: Birkey, Kathleen.

Birkey, Kathleen. (2000). The challenge of ever-changing online reference sources. Voice of Youth Advocates, 23(4), 250 - 251.

Author: Bishop, Bradley W.

Bishop, Bradley W. (2012). Can consortial reference partners answer your local users' library questions?. Libraries & the Academy, 12(4), 355 - 370.

Author: Bishop, Bradley Wade.

Bishop, Bradley Wade. (2011). Location-based questions and local knowledge. Journal of the American Society for Information Science & Technology, 62(8), 1594 - 1603.
Bishop, Bradley Wade. (2010). Chat reference and location-based questions: A multi-method evaluation of a statewide chat reference consortium. Doctor of Philosophy Doctoral dissertation, Florida State University, Tallahassee.

Author: Bishop, Bradley Wade, Bartlett, Jennifer A.

Bishop, Bradley Wade, Bartlett, Jennifer A. (2013). Where do we go from here? Information academic library staffing through reference transaction analysis. College & Research Libraries, 74(5), 489 - 500.
Bishop, Bradley Wade, Bartlett, Jennifer A. (2013). Where do we go from here? Information academic library staffing through reference transaction analysis. College & Research Libraries, 74(5), 489 - 500.

Author: Bishop, Bradley Wade, Sachs-Silveira, Diana, Avet, Traci.

Bishop, Bradley Wade, Sachs-Silveira, Diana, Avet, Traci. (2011). Populating a knowledge base with local knowledge for Florida's Ask a Librarian reference consortium. The Reference Librarian, 52(3).

Author: Bishop, Bradley Wade, Torrence, Matt.

Bishop, Bradley Wade, Torrence, Matt. (2007). Virtual reference services: consortium versus stand-alone. College & Undergraduate Libraries, 13(4), 117 - 127.

Author: Bivens-Tatum, Wayne.

Bivens-Tatum, Wayne. (2010). Google 2.0: Benefits and Burdens. In Radford, Marie L., Lankes, R. David, (Ed.), Reference Renaissance: Current and Future Trends (pp. 215-226). New York: Neal-Schuman Publishers.

Author: Bivens-Tatum, Wayne.

Bivens-Tatum, Wayne. (2001). Expert services on the Web. College & Research Libraries News, 62(7), 714 - 716.

Author: Blank, Phil.

Blank, Phil. (2003). Virtual reference at Duke: An informal history. The Reference Librarian, 38(79), 215 - 224.

Author: Blonde, Joe.

Blonde, Joe. (2006). Staffing for Live Electronic Reference: Balancing Service and Sacrifice. In Lankes, R. David, Abels, Eileen G., White, Marilyn Domas, Haque, Saira N., (Ed.), The Virtual Reference Desk: Creating a Reference Future (pp. 75-88). New York: Neal-Schuman Publishers Inc.

Author: Blumenstyk, Goldie.

Blumenstyk, Goldie. (2001). Libraries offer reference services to one another. Chronicle of Higher Education, . Retrieved from http://chronicle.com/free/2001/05/2001052201t.htm.

Author: Bobal, Alison M., Schmidt, Cynthia M., Cox, Roxanne.

Bobal, Alison M., Schmidt, Cynthia M., Cox, Roxanne. (2005). One library's experience with live, virtual reference. Journal of the Medical Library Association, 93(1), 123 - 125.

Author: Bobrowsky, Tammy, Beck, Lynne, & Grant, Malaika.

Bobrowsky, Tammy, Beck, Lynne, & Grant, Malaika. (2005). The chat reference interview: Practicalities and advice. Reference Librarian, 43(89/90), 179 - 191.

Author: Bodmer, Bill.

Bodmer, Bill. (2002, March 15, 2002). Network of online librarians can provide answers, 24/7. The Princeton Packet.

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