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Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie. (2017). Crowdsourced reference: Steering into uncharted waters?. Association of College & Research Libraries 2017 Conference: At the Helm: Leading Transformation, . -.
Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie. (2017). Crowdsourced reference: Steering into uncharted waters?. Association of College & Research Libraries 2017 Conference: At the Helm: Leading Transformation, . -.
Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana. (2017). "Is it a journal title, or what?" Mitigating microaggressions in virtual reference. ALA/RUSA’s New Discoveries in Reference: The 23rd Annual Reference Research Forum, ALA Annual Conference, . -.
Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana. (2017). "Is it a journal title, or what?" Mitigating microaggressions in virtual reference. ALA/RUSA’s New Discoveries in Reference: The 23rd Annual Reference Research Forum, ALA Annual Conference, . -.
Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana. (2017). "Is it a journal title, or what?" Mitigating microaggressions in virtual reference. ALA/RUSA’s New Discoveries in Reference: The 23rd Annual Reference Research Forum, ALA Annual Conference, . -.
Radford, Marie. L., Radford, Gary . (2017). Library conversations: Applying interpersonal communication theory in face-to-face and virtual contexts. Chicago, IL: ALA Editions.
Radford, Marie. L., Radford, Gary . (2017). Library conversations: Applying interpersonal communication theory in face-to-face and virtual contexts. Chicago, IL: ALA Editions.
Zemel, Al. (2017). Text as actions: Requests in online chats between reference librarians and library patrons. Journal of the Association for Information Science and Technology, 68(7), 1687 - 1697.
Côté, Maryvon, Kochkina, Svetlana, Mawhinney, Ta. (2016). Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library. Reference and User Services Association (RUSA), 56. Retrieved from .
Côté, Maryvon, Kochkina, Svetlana, Mawhinney, Ta. (2016). Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library. Reference and User Services Association (RUSA), 56. Retrieved from .
Côté, Maryvon, Kochkina, Svetlana, Mawhinney, Ta. (2016). Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library. Reference and User Services Association (RUSA), 56. Retrieved from .
Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C., Cooke, N. (2016). Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. . Journal of the Association of Information Science and Technology (JASIS&T).
Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C., Cooke, N. (2016). Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. . Journal of the Association of Information Science and Technology (JASIS&T).
Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C., Cooke, N. (2016). Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. . Journal of the Association of Information Science and Technology (JASIS&T).
Radford, M. L., Radford G. . (2016). . Chicago, IL: ALA.
Radford, M. L., Radford G. . (2016). . Chicago, IL: ALA.
Radford, M. L., Radford G. . (2016). . Chicago, IL: ALA.
Cabniss, Jas. (2015). An Assesment of University of Washington\'s Chat Services. Public Library Quarterly, 34(1), 85 - 96.
Cabniss, Jas. (2015). An Assesment of University of Washington\'s Chat Services. Public Library Quarterly, 34(1), 85 - 96.
Cabniss, Jas. (2015). An Assesment of University of Washington\'s Chat Services. Public Library Quarterly, 34(1), 85 - 96.
Cabniss, Jas. (2015). An Assesment of University of Washington\'s Chat Services. Public Library Quarterly, 34(1), 85 - 96.
Cabniss, Jas. (2015). An Assesment of University of Washington\'s Chat Services. Public Library Quarterly, 34(1), 85 - 96.
Fuller, Kate , Dryden Nancy . (2015). Chat reference analysis to determine accuracy and staffing needs at one academic library. Internet Reference Services Quarterly, 20(3-4), 163 - 181.
Fuller, Kate , Dryden Nancy . (2015). Chat reference analysis to determine accuracy and staffing needs at one academic library. Internet Reference Services Quarterly, 20(3-4), 163 - 181.
Fuller, Kate , Dryden Nancy . (2015). Chat reference analysis to determine accuracy and staffing needs at one academic library. Internet Reference Services Quarterly, 20(3-4), 163 - 181.
Godbout, Chrissa, Oelker, Sarah K., Stettner, Mary C., . (2015). A novel public question-and-answer board. College & Research Libraries News, 76. Retrieved from .
Godbout, Chrissa, Oelker, Sarah K., Stettner, Mary C., . (2015). A novel public question-and-answer board. College & Research Libraries News, 76. Retrieved from .
Godbout, Chrissa, Oelker, Sarah K., Stettner, Mary C., . (2015). A novel public question-and-answer board. College & Research Libraries News, 76. Retrieved from .
Graham, Joseph M., Comaroski, E. (2015). Alexandria - A Virtual Repository of Knowledge. Journal of Virtual Worlds Research, 8(1), 1 - 15.
Graham, Joseph M., Comaroski, E. (2015). Alexandria - A Virtual Repository of Knowledge. Journal of Virtual Worlds Research, 8(1), 1 - 15.
Graham, Joseph M., Comaroski, E. (2015). Alexandria - A Virtual Repository of Knowledge. Journal of Virtual Worlds Research, 8(1), 1 - 15.
Yang, Sharon Q., Dalal, Heather . (2015). Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries.. Journal of Academic Librarianship, 41(1), 68 - 86.
Yang, Sharon Q., Dalal, Heather . (2015). Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries.. Journal of Academic Librarianship, 41(1), 68 - 86.
Yang, Sharon Q., Dalal, Heather . (2015). Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries.. Journal of Academic Librarianship, 41(1), 68 - 86.
Yang, Sharon Q., Dalal, Heather . (2015). Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries.. Journal of Academic Librarianship, 41(1), 68 - 86.
Yang, Sharon Q., Dalal, Heather . (2015). Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries.. Journal of Academic Librarianship, 41(1), 68 - 86.
Annie Hugh. (2014). Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points. Evidence Based Library & Information Practice , 9(2), 31-33.
Annie Hugh. (2014). Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points. Evidence Based Library & Information Practice , 9(2), 31-33.
Annie Hugh. (2014). Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points. Evidence Based Library & Information Practice , 9(2), 31-33.
Berndt-Morris, Elizabeth, Minnis, Samantha . (2014). The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality. Journal of Library & Information Services in Distance Learning, 8(3/4), 168 - 180.
Berndt-Morris, Elizabeth, Minnis, Samantha . (2014). The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality. Journal of Library & Information Services in Distance Learning, 8(3/4), 168 - 180.
Berndt-Morris, Elizabeth, Minnis, Samantha . (2014). The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality. Journal of Library & Information Services in Distance Learning, 8(3/4), 168 - 180.
Berndt-Morris, Elizabeth, Minnis, Samantha . (2014). The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality. Journal of Library & Information Services in Distance Learning, 8(3/4), 168 - 180.
Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michel. (2014). So Text Me--Maybe. Reference & User Services Quarterly, 53(4), 300 - 312.
Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michel. (2014). So Text Me--Maybe. Reference & User Services Quarterly, 53(4), 300 - 312.
Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michel. (2014). So Text Me--Maybe. Reference & User Services Quarterly, 53(4), 300 - 312.
Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michel. (2014). So Text Me--Maybe. Reference & User Services Quarterly, 53(4), 300 - 312.
Chow, Anthony S., Croxton, Rebecca . (2014). A usability evaluation of academic virtual reference services.. College & Research Libraries, 75(2), 309 - 361.
Chow, Anthony S., Croxton, Rebecca . (2014). A usability evaluation of academic virtual reference services.. College & Research Libraries, 75(2), 309 - 361.
Chow, Anthony S., Croxton, Rebecca . (2014). A usability evaluation of academic virtual reference services.. College & Research Libraries, 75(2), 309 - 361.
Chow, Anthony S., Croxton, Rebecca . (2014). A usability evaluation of academic virtual reference services.. College & Research Libraries, 75(2), 309 - 361.
Chow, Anthony S., Croxton, Rebecca . (2014). A usability evaluation of academic virtual reference services.. College & Research Libraries, 75(2), 309 - 361.
Khan, Asad, Khan, Fauzd. (2014). Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide.. Pakistani Library & Information Journal, 45(2), 69 - 75.
Khan, Asad, Khan, Fauzd. (2014). Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide.. Pakistani Library & Information Journal, 45(2), 69 - 75.
Khan, Asad, Khan, Fauzd. (2014). Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide.. Pakistani Library & Information Journal, 45(2), 69 - 75.
Khan, Asad, Khan, Fauzd. (2014). Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide.. Pakistani Library & Information Journal, 45(2), 69 - 75.
Khan, Asad, Khan, Fauzd. (2014). Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide.. Pakistani Library & Information Journal, 45(2), 69 - 75.
King, Valery, Christensen-Lee, Sa. (2014). Full-Time reference with Part-time Librarians. Reference & User Services Quarterly, 54(1), 34 - 43.
King, Valery, Christensen-Lee, Sa. (2014). Full-Time reference with Part-time Librarians. Reference & User Services Quarterly, 54(1), 34 - 43.
King, Valery, Christensen-Lee, Sa. (2014). Full-Time reference with Part-time Librarians. Reference & User Services Quarterly, 54(1), 34 - 43.
King, Valery, Christensen-Lee, Sa. (2014). Full-Time reference with Part-time Librarians. Reference & User Services Quarterly, 54(1), 34 - 43.
Owens, Tammi M. (2014). Communication, face saving, and anxiety at an academic library\'s virtual reference service. Internet Reference Services Quarterly, 18(2), 139 - 168.
Schwarts, Howard R., Trott, Bar. (2014). The application of RUSA standards to the virtual reference interview. Reference & User services Quarterly, 54(1), 8 - 11.
Schwarts, Howard R., Trott, Bar. (2014). The application of RUSA standards to the virtual reference interview. Reference & User services Quarterly, 54(1), 8 - 11.
Schwarts, Howard R., Trott, Bar. (2014). The application of RUSA standards to the virtual reference interview. Reference & User services Quarterly, 54(1), 8 - 11.
Schwarts, Howard R., Trott, Bar. (2014). The application of RUSA standards to the virtual reference interview. Reference & User services Quarterly, 54(1), 8 - 11.
Schwarts, Howard R., Trott, Bar. (2014). The application of RUSA standards to the virtual reference interview. Reference & User services Quarterly, 54(1), 8 - 11.
Schwartz, Howard, Trott, Bar. (2014). The Application of RUSA Standards to the Virtual Reference Interview.. Reference & User Services Quarterly, 54(1), 8 - 11.
Schwartz, Howard, Trott, Bar. (2014). The Application of RUSA Standards to the Virtual Reference Interview.. Reference & User Services Quarterly, 54(1), 8 - 11.
Schwartz, Howard, Trott, Bar. (2014). The Application of RUSA Standards to the Virtual Reference Interview.. Reference & User Services Quarterly, 54(1), 8 - 11.
Schwartz, Howard, Trott, Bar. (2014). The Application of RUSA Standards to the Virtual Reference Interview.. Reference & User Services Quarterly, 54(1), 8 - 11.
Schwartz, Howard, Trott, Bar. (2014). The Application of RUSA Standards to the Virtual Reference Interview.. Reference & User Services Quarterly, 54(1), 8 - 11.
Vardeman, Kimberly K., Barba, I. (2014). Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services.. Internet Reference and Services Quarterly, 19. Retrieved from .
Vardeman, Kimberly K., Barba, I. (2014). Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services.. Internet Reference and Services Quarterly, 19. Retrieved from .
Vardeman, Kimberly K., Barba, I. (2014). Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services.. Internet Reference and Services Quarterly, 19. Retrieved from .
Vardeman, Kimberly K., Barba, I. (2014). Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services.. Internet Reference and Services Quarterly, 19. Retrieved from .
Wallis, Laur. (2014). Building a Virtual Reference Shelf.. Serials Librarian, 67(1), 52 - 60.
Wallis, Laur. (2014). Building a Virtual Reference Shelf.. Serials Librarian, 67(1), 52 - 60.
Wallis, Laur. (2014). Building a Virtual Reference Shelf.. Serials Librarian, 67(1), 52 - 60.
Wallis, Laur. (2014). Building a Virtual Reference Shelf.. Serials Librarian, 67(1), 52 - 60.
Yang-Woo, K. (2014). Typology of Ambiguity on Representation of Information Needs.. Reference & User Services Quarterly, 53(4), 313 - 325.
Yang-Woo, K. (2014). Typology of Ambiguity on Representation of Information Needs.. Reference & User Services Quarterly, 53(4), 313 - 325.
Yang-Woo, K. (2014). Typology of Ambiguity on Representation of Information Needs.. Reference & User Services Quarterly, 53(4), 313 - 325.
Yin, Zhang, Deng, Sheng. (2014). Social question and answer services versus library virtual reference: evaluation and comparison from the users\' perspective.. Information Research, 19(4), 422 - 440.
Yin, Zhang, Deng, Sheng. (2014). Social question and answer services versus library virtual reference: evaluation and comparison from the users\' perspective.. Information Research, 19(4), 422 - 440.
Yin, Zhang, Deng, Sheng. (2014). Social question and answer services versus library virtual reference: evaluation and comparison from the users\' perspective.. Information Research, 19(4), 422 - 440.
Yin, Zhang, Deng, Sheng. (2014). Social question and answer services versus library virtual reference: evaluation and comparison from the users\' perspective.. Information Research, 19(4), 422 - 440.
Yin, Zhang, Deng, Sheng. (2014). Social question and answer services versus library virtual reference: evaluation and comparison from the users\' perspective.. Information Research, 19(4), 422 - 440.
Young, Courtn. (2014). Crowdsourcing the Virtual Reference Interview with Twitter. Reference Librarian, 55(3), 172 - 174.
Young, Courtn. (2014). Crowdsourcing the Virtual Reference Interview with Twitter. Reference Librarian, 55(3), 172 - 174.
Young, Courtn. (2014). Crowdsourcing the Virtual Reference Interview with Twitter. Reference Librarian, 55(3), 172 - 174.
Young, Courtn. (2014). Crowdsourcing the Virtual Reference Interview with Twitter. Reference Librarian, 55(3), 172 - 174.
Young, Courtn. (2014). Crowdsourcing the Virtual Reference Interview with Twitter. Reference Librarian, 55(3), 172 - 174.
Zhang, Jie, Mayer, Nevin. (2014). Proactive chat reference: Getting in the users' space. College & Research Libraries News, 75(4), 202 - 205.
Bishop, Bradley Wade, Bartlett, Jennifer A. (2013). Where do we go from here? Information academic library staffing through reference transaction analysis. College & Research Libraries, 74(5), 489 - 500.
Bishop, Bradley Wade, Bartlett, Jennifer A. (2013). Where do we go from here? Information academic library staffing through reference transaction analysis. College & Research Libraries, 74(5), 489 - 500.
Braun, Linda W. (2013). Can it be done? Readers\' advisory in a digital world. Voice of Youth Advocates, 36(4), 44 - 45.
Dougan, Kirstin. (2013). Delivering and assessing music reference services. The Reference Librarian, 54(1), 38 - 54.
Dougan, Kirstin. (2013). Delivering and assessing music reference services. The Reference Librarian, 54(1), 38 - 54.
Francoeur, Stephen. (2013). Reference back talk: Testing, testing: Virtual reference UX. Library Journal, 138(10), 142.
Gaybill, Jolie Ogg, Bicknell-Holmes, Tracy. (2013). Location, Location, Location: The impact of IM widget placement. College & Undergraduate Libraries, 20(1), 72 - 86.
Hendricks, Arthur &, Buchanan, Sherry. (2013). From exhaustion to exhilaration: Assessing librarian job satisfaction with virtual reference. Library Hi Tech, 31(1), 42 - 63.
Hughes, Annie M. (2013). There is a relationship between resource expenditures and reference transactions in academic libraries. Evidence Based Library & Information Practice, 8(1), 87 - 89.
Kroski, Ellyssa. (2013). 18 great technology initiativs for your library. American Libraries, 44(1/2), 50 - 54.
Luo, Lili, Weak, Emily. (2013). Text reference service: Teens\' perception and use. Library & Information Science Research, 35(1), 14 - 23.
Meredith, William. (2013). Web-Scale search and virtual reference service:How summon Is impacting reference question complexity and reference service delivery. Internet Reference Services Quarterly, 18(1), 1 - 13.
Meredith, William. (2013). Web-Scale search and virtual reference service:How summon Is impacting reference question complexity and reference service delivery. Internet Reference Services Quarterly, 18(1), 1 - 13.
Radford, Marie L., & Connaway, Lynn S. (2013). Not dead yet! A longitudinal study of query type and ready reference accuracy in live chat IM reference.. Library & Information Science Research, 35(1), 2 - 13.
Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, Alpert, Mark, Shah, Chirag, Cooke, Nicole. (2013). Conceptualizing collaboration and community in virtual reference and social question and answer services. , . S06-.
Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, Alpert, Mark, Shah, Chirag, Cooke, Nicole. (2013). Conceptualizing collaboration and community in virtual reference and social question and answer services. , . S06-.
Ryan, Marianne, Quidachay-Swan, Seth. (2013). The effect of time of day on reference interactions in academic law libraries. Reference $ User Services Quarterly, 52(4), 298 - 301.
Solorzano, Ronald M. (2013). Adding value at the desk: How technology and user expectations are changing reference work.. Reference Librarian, 54(2), 89 - 102.
Thomsett-Scott, Beth . (2013). Implementing Virtual reference Services: A Lita Guide. Chicago: American Library Association.
Thomsett-Scott, Beth . (2013). Implementing Virtual reference Services: A Lita Guide. Chicago: American Library Association.
Thomsett-Scott, Beth . (2013). Implementing Virtual reference Services: A Lita Guide. Chicago: American Library Association.
Waugh, Jennifer. (2013). Formality in chat reference: Perceptions of 17-to 25- year-old university students. Evidence Based Library & Information Practice, 8(1), 19 - 34.
Young, Courtney L. . (2013). To be discontinued: A virtual reference cautionary tale.. Reference Librarian, 54(2), 175 - 176.
(2012). Superhero competitor. Library Journal, 137(5), 59.
Arvin, Shelley D, Kaiser, Anthony. (2012). Case study of synchronous virtual reference in an academic library. Internet Reference Services Quarterly, 17(2), 83 - 93.
Arvina, Shelley D., Kaiserb, Anthony. (2012). Case study of synchronous virtual reference in an academic library. Internet Reference Services Quarterly, 17(2), 83 - 93.
Avery, Beth, Brodak, Elizabeth, Fronmueller, Julie, Huling, Nancy, Mascareñas, Paul M., McCaffrey, Erin, Owens, Sylvia, Sobel, Karen. (2012). Virtual reference: Variations on a theme in academic libraries. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 181-194). New York: Neal-Schuman Publishers.
Avery, Beth, Docherty, Karen, White, Shaye. (2012). Cooperative SMS:The My Info Quest journey. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 211-226). New York: Neal-Schuman Publishers.
Bakar, Ahmad Bakeri Abu. (2012). Myths and realities of digital reference services: Perspectives of libraries from developing countries. Library Management, 33(3), 136 - 141.
Beatty, Susan, Cloutier, Claudette. (2012). More questions than answers: Using an observational study to count reference activity. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 125-137). New York: Neal-Schuman Publishers.
Biglin, Karen, Docherty, Karen. (2012). The reference ref: How to referee the assessment process for virtual reference services. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 291-306). New York: Neal-Schuman Publishers.
Bishop, Bradley W. (2012). Can consortial reference partners answer your local users' library questions?. Libraries & the Academy, 12(4), 355 - 370.
Breitbach, William. (2012). Your guide to Meebo options: Virtual reference summer meltdown and fall shakeout. Computers in Libraries, 32(8), 19 - 23.
Brooks, Marvie, Zubarev, Mark. (2012). Another lane on the information highway? A case study of experimenting with text message reference. Reference Librarian, 53(2), 170 - 181.
Campbell, Lisa. (2012). LibAnswers: Improving asynchronous service. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 321-331). New York: Neal-Schuman Publishers.
Chan, Emily K., Knight, Lorrie A. (2012). Using Libstats statistical tracking software to assess library services for strategic planning. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 257-273). New York: Neal-Schuman Publishers.
Chow, Anthony S., Baity, C. Chase, Zamarripa, Marilyn, Chappell, Pam, Rachlin, David, Vinson, Curtis. (2012). The information needs of virtual users: A study of Second Life libraries. Library Quarterly, 82(4), 477 - 510.
Chow, Anthony S., Croxton, Rebecca A. (2012). Information-seeking behavior and reference medium preferences. Reference & Users Services Quarterly, 51(3), 246 - 262.
Gabarek Roper, Kristin, Sobel, Karen. (2012). Anonymity versus perceived patron identity in virtual reference transcripts. Public Service Quarterly, 8(4), 297 - 315.
Giovanna, Badia. (2012). Email reference transactions reveal unique patterns about end-user information seeking behaviour and librarians' responses in academic and public libraries outside U.S. and Canada. Evidence Based Library & Information Practice, 7(1), 110 - 112.
Gossett, J., Stephan, E., Marrall, R. (2012). Implementing reference statistics collection software at multiple library service points. New Library World, 113(5/6), 235 - 248.
Gossett, J., Stephan, E., Marrall, R. (2012). Implementing reference statistics collection software at multiple library service points. New Library World, 113(5/6), 235 - 248.
Gossett, J., Stephan, E., Marrall, R. (2012). Implementing reference statistics collection software at multiple library service points. New Library World, 113(5/6), 235 - 248.
Gossett, J., Stephan, E., Marrall, R. (2012). Implementing reference statistics collection software at multiple library service points. New Library World, 113(5/6), 235 - 248.
Gossett, J., Stephan, E., Marrall, R. (2012). Implementing reference statistics collection software at multiple library service points. New Library World, 113(5/6), 235 - 248.
Gossett, J., Stephan, E., Marrall, R. (2012). Implementing reference statistics collection software at multiple library service points. New Library World, 113(5/6), 235 - 248.
Johnson, Kris, Farrell, Patrick, Laughlin, Kristen, Mascareñas, Paul, M., Sieving, Amy. (2012). Collaborative virtual reference really does work, but it takes a tribe. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 227-240). New York: Neal-Schuman Publishers.
Kelley, Michael, Schwartz, Meredith, Lee, Michelle, Warburton, Bob. (2012). New Jersey virtual reference now a glimmer. Library Journal, 137(4), 14 - 16.
Kickham-Samy, Mary. (2012). The tutorial dialogue and problem solving in virtual reference. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 47-61). New York: Neal-Schuman Publishers.
Kilzer, Rebekah, Milliken, Larry, Bhatt, Jay. (2012). Fast and furious: Using web conferencing and other tools for virtual reference and instruction. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 63-77). New York: Neal-Schuman Publishers.
Koshik, Irene , Okazawa, Hiro. (2012). A Conversation Analytic Study of Actual and Potential Problems in Communication in Library Chat Reference Interactions . Journal of the American Society for Information Science and Technology, 63(10), 2006 - 2019.
Koshik, Irene , Okazawa, Hiro. (2012). A Conversation Analytic Study of Actual and Potential Problems in Communication in Library Chat Reference Interactions . Journal of the American Society for Information Science and Technology, 63(10), 2006 - 2019.
Koshik, Irene , Okazawa, Hiro. (2012). A Conversation Analytic Study of Actual and Potential Problems in Communication in Library Chat Reference Interactions . Journal of the American Society for Information Science and Technology, 63(10), 2006 - 2019.
Koshik, Irene, Okazawa, Hiromi. (2012). A conversation analytic study of actual and potential problems in communication in library chat reference interactions. Journal of the American Society For Information Science and Technology, 63(10), 2006 - 2019.
Koshik, Irene, Okazawa, Hiromi. (2012). A conversation analytic study and potential problems in communication in library chat reference interactions. Journal of the American Society for Information Science & Technology, 63(10), 2006 - 2019.
Luo, Li, Weak, Emily. (2012). Managing a text reference consortium: The My Info Quest experience. Reference Services Review, 40(2), 311 - 325.
Luo, Lili, Weak, Emily, Bell, Lo. (2012). Engaging Library Users in the Age of Texting: Exploring Text Reference Service. .
Mairn, Chad. (2012). Three things you can do today to get your library ready for the mobile experience. Reference Librarian, 53(3), 263 - 269.
Mon, Lorri M. (2012). Professional avatars: Librarians and educators in virtual worlds. Journal of Documentation, 68(3), 318 - 329.
Nicol, Erica Carlson, Crook, Linda. (2012). Now it's necessary: Virtual reference services at Washington State University, Pullman. The Journal of Academic Librarianship.
Nolen, David S., Powers, Amanda Clay, Zhang, Li, Xu, Yue, Cannady, Rachel E., Li, Judy. (2012). Moving beyong assumptions: The use of virtual reference data in an academic library. Libraries of the Academy, 12(1), 23 - 40.
Otto, Justin, Munson, Doris. (2012). Leveraging OpenURL click-though statistics to study user behavior. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 307-319). New York: Neal-Schuman Publishers.
Pinto, Maria, Manso, Ramon A. (2012). Virtual reference services: Defining the criteria and indicators to evaluate them. Electronic Library, 30(1), 51 - 69.
Radford, Marie L. (2012). Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services. New York: Neal-Schuman Publishers.
Radford, Marie L. (2012). Envisioning and creating reference futures. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 11-16). New York: Neal-Schuman Publishers.
Radford, Marie L., Connaway, Lynn S. (2012). Chattin' 'bout my generation: Comparing virtual use of millennials to older adults. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 35-45). New York: Neal-Schuman Publishers.
Radford, Marie L., Connaway, Lynn Silipigni. (2012). Not dead yet! A longitudinal study of query type and ready reference accuracy in live chat and IM reference. Library & Information Science Research.
Ramos, Marian S., Abrigo, Christine M. (2012). Reference 2.0 in action: An evaluation of the digital reference services in selected Philippine academic libraries. Library Hi Tech News, 29(1), 8 - 20.
Rozear, Hannah. (2012). Diktuon: Web-based statistics trackers. Theological Librarianship, 5. Retrieved from https://journal.atla.com/ojs/index.php/theolib/issue/view/12.
Rozear, Hannah. (2012). Diktuon: Web-based statistics trackers. Theological Librarianship, 5. Retrieved from https://journal.atla.com/ojs/index.php/theolib/issue/view/12.
Rozear, Hannah. (2012). Diktuon: Web-based statistics trackers. Theological Librarianship, 5. Retrieved from https://journal.atla.com/ojs/index.php/theolib/issue/view/12.
Rozear, Hannah. (2012). Diktuon: Web-based statistics trackers. Theological Librarianship, 5. Retrieved from https://journal.atla.com/ojs/index.php/theolib/issue/view/12.
Rozear, Hannah. (2012). Diktuon: Web-based statistics trackers. Theological Librarianship, 5. Retrieved from https://journal.atla.com/ojs/index.php/theolib/issue/view/12.
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