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Author: Zumalt, Joseph R., Pasicznyuk, Robert W.

Zumalt, Joseph R., Pasicznyuk, Robert W. (1998). The Internet and reference services. Reference & User Services Quarterly, 38(2), 165 - 172.

Author: Zuber, Peter A.

Zuber, Peter A. (2012). Quality and characteristics of student-led virtual reference service: A two-year study. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 95-112). New York: Neal-Schuman Publishers.

Author: Zino, Eric.

Zino, Eric. (2009). Let's Fix Virtual Reference. Library Journal, 134(2), 94.

Author: Zick, Laura.

Zick, Laura. (2000). The work of information mediators: A comparison of librarians and intelligent software agents.. First Monday, 5. Retrieved from http://firstmonday.org/issues/issue5_5/zick/index.html.

Author: Zhuo, Fu, Love, Mark, Norwood, Scott.

Zhuo, Fu, Love, Mark, Norwood, Scott. (2006). Applying RUSA guidelines in the analysis of chat reference transcripts. College & Undergraduate Libraries, 13(1), 75 - 88.

Author: Zheng, Songhui.

Zheng, Songhui. (2006). Virtual reference services in China: Helping the information-poor. The Electronic Library, 24(6), 763 - 773.

Author: Zhang, Jie, Mayer, Nevin.

Zhang, Jie, Mayer, Nevin. (2014). Proactive chat reference: Getting in the users' space. College & Research Libraries News, 75(4), 202 - 205.

Author: Zanin-Yost, Alessia.

Zanin-Yost, Alessia. (2004). Digital reference: What the past has taught us and what the future will hold. Library Philosophy & Practice, 7(1), 1 - 16.

Author: Zabel, Diane.

Zabel, Diane. (2007). A Reference Renaissance. Reference & User Services Quarterly, 47(2), 108 - 110.

Author: Zabel, Diane (Ed.).

Zabel, Diane (Ed.). (2011). Reference reborn: Breathing new life into public services librarianship. California: Libraries Unlimited.

Author: Yue, Joseph.

Yue, Joseph. (2000). The use of ICQ in providing real time reference services.. The Virtual Reference Desk 2nd Annual Digital Reference Conference, Seattle, Washington. -.

Author: Yue, Joseph.

Yue, Joseph. (2000). Digitization and outreach in academic libraries. Colorado Libraries, 26(3), 34 - 35.

Author: Yuan, Haiwang.

Yuan, Haiwang. (2001). A brief look at eGain Live, web contact software for the implementation digital reference services. LIRT News, 23. Retrieved from http://www3.baylor.edu/LIRT/lirtnews/2001/jsreview.html.

Author: Young, Nancy J., Von Seggern, Marilyn.

Young, Nancy J., Von Seggern, Marilyn. (2001). General Information Seeking in Changing Times. Reference & User Services Quarterly, 41(2), 159 - 169.

Author: Young, Jeff.

Young, Jeff. (1995). Internet public library opens virtual reference room. Academe Today.

Author: Young, Courtn.

Young, Courtn. (2014). Crowdsourcing the Virtual Reference Interview with Twitter. Reference Librarian, 55(3), 172 - 174.
Young, Courtn. (2014). Crowdsourcing the Virtual Reference Interview with Twitter. Reference Librarian, 55(3), 172 - 174.

Author: Young, Courtney L. .

Young, Courtney L. . (2013). To be discontinued: A virtual reference cautionary tale.. Reference Librarian, 54(2), 175 - 176.

Author: Yin, Zhang, Deng, Sheng.

Yin, Zhang, Deng, Sheng. (2014). Social question and answer services versus library virtual reference: evaluation and comparison from the users\' perspective.. Information Research, 19(4), 422 - 440.
Yin, Zhang, Deng, Sheng. (2014). Social question and answer services versus library virtual reference: evaluation and comparison from the users\' perspective.. Information Research, 19(4), 422 - 440.

Author: Yasui, Yumiko.

Yasui, Yumiko. (2004). Digital reference services of university libraries in Japan: Results and analysis of questionnaire research. Journal of College & University Libraries, 18 - 29.

Author: Yao, Leye, Zhao, Ping.

Yao, Leye, Zhao, Ping. (2009). Digital reference libraries in China: Progress and prospects. The Electronic Journal, 27(2), 308 - 318.

Author: Yang, Sharon Q., Dalal, Heather .

Yang, Sharon Q., Dalal, Heather . (2015). Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries.. Journal of Academic Librarianship, 41(1), 68 - 86.
Yang, Sharon Q., Dalal, Heather . (2015). Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries.. Journal of Academic Librarianship, 41(1), 68 - 86.

Author: Xiao, Judy.

Xiao, Judy. (2010). Integrating information literacy into Blackboard: Librarian-faculty collaboration for successful student learning. Library Management, 31(8/9), 654 - 668.

Author: Wright, Andrea, Tu, Feili.

Wright, Andrea, Tu, Feili. (2010). Expanding Service and Enhancing Learning: Preliminary Report an a Novel Virtual Reference Collaboration. In Radford, Marie L., Lankes, R. David, (Ed.), Reference Renaissance: Current and Future Trends (pp. 183-202). New York: Neal-Schuman Publishers.

Author: Woollett, Melanie.

Woollett, Melanie. (2001). Towards a virtual reference service. ALIA Quill 101, 4. Retrieved from http://www.alia.org.au/groups/quill/issues/2001.4/woollett.html.

Author: Woodard, Beth S., Arp, Lori.

Woodard, Beth S., Arp, Lori. (2005). One-on-one instruction. Reference & User Services Quarterly, 44(3), 203 - 209.

Author: Woodard, Beth S.

Woodard, Beth S. (2005). One-on-one instruction: From the reference desk to online chat. Reference & User Services Quarterly, 44(3), 203 - 209.

Author: Wohert, Bodil.

Wohert, Bodil. (2001). The public library's role in the Danish information society: Demand for new competencies?. 67th IFLA Council and General Conference, Boston, August 16-25, 2001, . -.

Author: Witten, Shelle.

Witten, Shelle. (2003). Being RAD: Reference at a distance in a multi-campus institution. Journal of Library Administration, 37(3/4), 549 - 567.

Author: Wisniewski, Jeff, Fichter, Darlene.

Wisniewski, Jeff, Fichter, Darlene. (2007). Electronic resources won't sell themselves: Marketing tips. Online, 31(1), 54 - 57.

Author: Wilson, Myoung C.

Wilson, Myoung C. (2000). Evolution or entropy? Changing reference/user culture and the future of reference librarians. Reference & User Services Quarterly, 39(4), 387 - 390.

Author: Wilson, Marion.

Wilson, Marion. (2000). Understanding the needs of tomorrow's library user: Rethinking library services for the new age. Australasian Public Libraries and Information Services, 13(2), 81 - 86.

Author: Wilson, Fran, Keys, Jacki.

Wilson, Fran, Keys, Jacki. (2004). AskNow! - Evaluating an Australian collaborative chat reference service: A project manager's perspective. Australian Academic & Research Libraries, 35(2), 81 - 94.

Author: Wilson, Tony.

Wilson, Tony. (2012). The discovery level in software and wetware: Implications for reference and bibliographic service. Alki, 28(2), 10 - 12.
Wilson, Tony. (2012). The discovery level in software and wetware: Implications for reference and bibliographic service. Alki, 28(2), 10 - 12.

Author: Wilson, A. Paula.

Wilson, A. Paula. (2005). Virtual reference shakes hands with the library portal: Doing things a little bit differently. Public Libraries, 44(6), 333 - 335.

Author: Wilmes, Nancy A.

Wilmes, Nancy A. (2011). Providing mobile librarian service to a college of nursing to increase interactions and transactions: One Wayne State University, science and technology librarian's experience. Science & Technology Libraries, 30(1), 99 - 107.

Author: Williamson, Janet.

Williamson, Janet. (2002). The reality of virtual reference: A view from the edge. Feliciter, 48(3), 110 - 111.

Author: Williams, Clara R., Walters, Tyler O.

Williams, Clara R., Walters, Tyler O. (2003). Reference and instruction services go virtual as a form of outreach: Case studies from academic libraries. Information Outlook, 7(8), 20 - 24; 26-27.

Author: Williams, Clara R., Walters, Tyler O.

Williams, Clara R., Walters, Tyler O. (2003). Reference and instruction services go virtual as a form of outreach: Case studies from academic libraries. Information Outlook, 7(8), 20 - 24, 26-27.

Author: Wikoff, Nora.

Wikoff, Nora. (2008). Reference transaction handoffs: Factors affecting the transition from chat to e-mail. Reference & User Services Quarterly, 47(3), 230 - 241.

Author: Whitwell, S. C., Magpantay, J. Andrew.

Whitwell, S. C., Magpantay, J. Andrew. (1997). Internet Public Library: Same metaphors, new service. American Libraries, 28(2), 56 - 59.

Author: Whitridge, Kate, Jeske, Margo.

Whitridge, Kate, Jeske, Margo. (2000). PARLREF: Digitizing the reference request process.. Facets of Digital Reference Service: The Virtual Reference Desk Second Annual Digital Reference Conference, Seattle, Washington. -.

Author: Whitlatch, Jo Bell.

Whitlatch, Jo Bell. (2002). Reference futures: Outsourcing, the web, or knowledge counseling. http://web.archive.org/web/20020511120352/http://www.ala.org/rusa/forums/whitlatch_forum.html.
Whitlatch, Jo Bell. (2001). Evaluating reference services in the electronic age. Library Trends, 50(2), 207 - 217.

Author: White, Marilyn Domas, Abels, Eileen G., Kaske, Neal.

White, Marilyn Domas, Abels, Eileen G., Kaske, Neal. (2003). Evaluation of chat reference service quality. D-Lib Magazine, 9. Retrieved from http://www.dlib.org/dlib/february03/white/02white.html.

Author: White, Marilyn Domas.

White, Marilyn Domas. (2001). Diffusion of an innovation: Digital reference service in Carnegie Foundation master’s (comprehensive) academic institution libraries. The Journal of Academic Librarianship, 27(3), 173 - 187.
White, Marilyn Domas. (2001). Digital reference services: Framework for analysis and evaluation. Library & Information Science Research, 23(3), 211 - 231.
White, Marilyn Domas. (2000). Questioning behavior on a consumer health electronic list. Library Quarterly, 70(3), 302 - 334.
White, Marilyn Domas. (1999). Analyzing electronic question/answer services: Framework and evaluations of selected services. College of Library and Information Services, University of Maryland. Retrieved from .

Author: White, Marilyn Domas, Marsh, Emily E.

White, Marilyn Domas, Marsh, Emily E. (2006). Content analysis: A flexible methodology. Library Trends, 51(1), 22 - 45.

Author: White, Marilyn Domas.

White, Marilyn Domas. (2006). Conclusion: Looking to the Fruture. In Lankes, R. David, Abels, Eileen G., White, Marilyn Domas, Haque, Saira N., (Ed.), The Virtual Reference Desk: Creating a Reference Future (pp. 203-208). New York: Neal-Schuman Publishers Inc.

Author: Whitaker, Becki.

Whitaker, Becki. (1989). Electronic mail in the library: A perspective. Library Trends, 37(3), 357 - 365.

Author: Whit, Alisa.

Whit, Alisa. (2003). Virtual reference: An encounter wherein Marian meets vivaciousgurl en route to Jeeves. Against the Grain, 15(4), 34 - 36. Retrieved from http://www.against-the-grain.com/d/TOCIssue?&volsearch=15&issuesearch=4.

Author: Wheeler, Justine, Fournier, Leslie.

Wheeler, Justine, Fournier, Leslie. (2001). Working in the Asynchronous Environment: Two Case Studies. Journal of Library Administration, 32(1/2), 425 - 438.

Author: Westwood, Karen.

Westwood, Karen. (1997). Lights! Camera! Action!. American Libraries, 27(1), 43 - 45.

Author: Weston, Wil.

Weston, Wil. (2004). The multitasking librarian. Louisiana Libraries, 67(2), 3 - 5.

Author: Westbrook, Lynn.

Westbrook, Lynn. (2007). Chat reference communication patterns and implications: Applying politeness theory. Journal of Documentation, 63(5), 638 - 658.
Westbrook, Lynn. (2007). Digital information support for domestic violence victims. Journal of the American Society for Information Science and Technology, 58(3), 420 - 433.
Westbrook, Lynn. (2006). Virtual reference training: The second generation. College & Research Libraries, 67(3), 249 - 259.
Westbrook, Lynn. (2000). Pinning the shift: examining the impact of information technology on personal and institutional roles. The Journal of Academic Librarianship, 26(1), 59 - 63.

Author: West, Kathy.

West, Kathy. (2002). Managing and staffing a virtual reference service pilot project. Feliciter, 48(2), 64 - 65.

Author: West, Jessamyn.

West, Jessamyn. (2003). Google Answers Is Not the Answer. American Libraries, 34(6), 54 - 56. Retrieved from http://search.ebscohost.com.proxy.libraries.rutgers.edu/login.aspx?direct=true&db=aph&AN=9923342&site=ehost-live.
West, Jessamyn. (2003). The librarian is in, and online!. Computers in Libraries, 23(9), 14 - 17.
West, Jessamyn. (2002). Information for sale: My experience with google answers. Searcher, 10(9). Retrieved from http://web.archive.org/web/20070420052900/www.infotoday.com/searcher/oct02/west.htm.

Author: West, Jessamyn.

West, Jessamyn. Digital versus non-digital reference: as a librarian online and offline. Haworth Information Press.
West, Jessamyn. Digital versus non-digital reference: as a librarian online and offline. Haworth Information Press.

Author: Wenk, Karen.

Wenk, Karen. (2006). Building a Virtual Community: Repurposing Professionals Tools for Team- Based Experiential Learing. In Lankes, R. David, Abels, Eileen G., White, Marilyn Domas, Haque, Saira N., (Ed.), The Virtual Reference Desk: Creating a Reference Future (pp. 193-201). New York: Neal-Schuman Publishers Inc.

Author: Wells, Catherine A., Wallace, Danny P., Van Fleet, Connie.

Wells, Catherine A., Wallace, Danny P., Van Fleet, Connie. (2003). Location, location, location. Reference & User Services Quarterly, 43(2), 133 - 137.

Author: Weller, Martin, Pegler, Chris, Mason, Robin.

Weller, Martin, Pegler, Chris, Mason, Robin. (2005). Use of innovative technologies on an e-learning course. The Internet and Higher Education, 8(1), 61 - 71.

Author: Welch, Jeanie M.

Welch, Jeanie M. (2007). Click and be counted: A new standard for reference statistics. The Reference Librarian, 47(97), 95 - 104.

Author: Weissman, Sara.

Weissman, Sara. (2001). Considering a launch?. Library Journal, 126(2), 49.
Weissman, Sara. (2001). Cybrarians: Promise and peril. Revelling in Reference, 2001 Reference and Information Services Section Symposium, Australian Library and Information Association, Melbourne, Australia. -.
Weissman, Sara. (2001). Know your audience. Library Journal, 126(7), 42.
Weissman, Sara. (2000). Shoptalk: Answers to real world problems. Library Journal, 125(1), 28.
Weissman, Sara. (2000). Why do electronic reference?. Library Journal, 2, 28.

Author: Weissman, Sara K.

Weissman, Sara K. (2006). E-ref characteristics. http://www.gti.net/weissman/character.html.

Author: Weise, Freida O., Borgendale, Marilyn.

Weise, Freida O., Borgendale, Marilyn. (1986). EARS: Electronic access to reference service. Bulletin of the Medical Library Association, 74(4), 300 - 304.

Author: Weimer, Keith.

Weimer, Keith. (2010). Text messaging the reference desk: Using Upside Wireless' SMS-to-email to extend reference service. The Reference Librarian, 51(2), 108 - 123.

Author: Webster, Peter.

Webster, Peter. (2006). Interconnected and innovative libraries: Factors tying libraries more closely together. Library Trends, 54(3), 382 - 393.

Author: Wöhnert, Bodil.

Wöhnert, Bodil. (No year). The public library's role in the Danish information society: Demand for new competencies?. 67th IFLA Council and General Conference, Boston, Massachusetts. 1-5.

Author: Waugh, Jennifer.

Waugh, Jennifer. (2013). Formality in chat reference: Perceptions of 17-to 25- year-old university students. Evidence Based Library & Information Practice, 8(1), 19 - 34.

Author: Wasik, Joann M.

Wasik, Joann M. (2001). Information professionals chart future of Internet Q&A. Update: Semiannual Bulletin of the ERIC Clearinghouse on Information and Technology, 21(3).
Wasik, Joann M. (2000). Asking the experts: Digital reference and the virtual reference desk. D-Lib Magazine, 6. Retrieved from http://www.dlib.org/dlib/may00/05inbrief.html.
Wasik, Joann M. (1999). Building and maintaining digital reference services. ERIC Digest, . Retrieved from http://www.ericdigests.org/1999-4/digital.htm.
Wasik, Joann M. (1998). AskA Services and funding: An overview. .
Wasik, Joann M. (1998). A report of library-related AskA services.. The Virtual Reference Desk. Retrieved from http://web.archive.org/web/20061230170514/www.vrd.org/AskA/library.shtml.

Author: Wasik, Joann.

Wasik, Joann. (2008). A Comprehensive VR Training Program. In Lankes, R. David, Nicholson, Scott, Radford, Marie L., Silverstein, Joanne, Westbrook, Lynn, Nast, Philip, (Ed.), Virtual Reference Service: From Competencies to Assessment (pp. 115-192). New York: Neal-Schuman Publishers Inc.

Author: Warren, Gail.

Warren, Gail. (2004). Reaching out to self-represented litigants through virtual reference and education. In Flango, Carol R., Kauder, Neal, Pankey, Jr., Kenneth G., Campbell, Charles, (Ed.), Future trends in state courts (pp. 95-96). Williamsburg, VA: National Center for State Courts.

Author: Ware, Susan A., Fennewald, Joseph, Moyo, Lesley M., Probst, Laura K.

Ware, Susan A., Fennewald, Joseph, Moyo, Lesley M., Probst, Laura K. (2003). Ask a Penn State Librarian, live: virtual reference service at Penn State. The Reference Librarian, 38(79/80), 281 - 295.

Author: Ware, Susan A.

Ware, Susan A. (2000). Interactive reference at a distance: A corporate model for academic libraries. The Reference Librarian, 33(69/70), 171 - 179.

Author: Ward, Joyce, Mervar, Dana, Loving, Matthew, Kronen, Steve.

Ward, Joyce, Mervar, Dana, Loving, Matthew, Kronen, Steve. (2003). Going it alone: Can a small/medium-sized library manage live online reference?. The Reference Librarian, 38(79/80), 311 - 322.

Author: Ward, David, Kern, M. Kathleen.

Ward, David, Kern, M. Kathleen. (2006). Combining IM and vendor-based chat: A report from the frontlines of an integrated service. Portal: Libraries and the Academy, 6(4), 417 - 429.

Author: Ward, David, Cox, Christopher N.

Ward, David, Cox, Christopher N. (2006). Instant messaging and chat reference. Internet Reference Services Quarterly, 11(1), 103 - 106.

Author: Ward, David.

Ward, David. (2005). How much is enough? Managing chat length. Internet Reference Services Quarterly, 10(2), 89 - 93.
Ward, David. (2005). Why users choose chat: A survey of behavior and motivations. Internet Reference Services Quarterly, 10(1), 29 - 46.
Ward, David. (2004). Measuring the completeness of reference transactions in online chats. Reference & User Services Quarterly, 44(1), 46 - 56.
Ward, David. (2003). Using virtual reference transcripts for staff training. Reference Services Review, 31(1), 46 - 56.

Author: Ward, Joyce, Barbier, Patricia.

Ward, Joyce, Barbier, Patricia. (2010). Best Practices in Chat Reference Used by Florida's Ask a Librarian Virtual Reference Librarians. The Reference Librarian, 51(1), 53 - 68.

Author: Ward, David, Liriano, Maira I., Gard, Betty A., Johnson, Rebecca L., Vyhnanek, Louis A., Beck, Susan J., Bivens-Tatum, Ronald W., Horowitz, Lisa, Davis, Valrie I., Fisher, Jane E., Herzog, Susan G., Wood, Julienne L.

Ward, David, Liriano, Maira I., Gard, Betty A., Johnson, Rebecca L., Vyhnanek, Louis A., Beck, Susan J., Bivens-Tatum, Ronald W., Horowitz, Lisa, Davis, Valrie I., Fisher, Jane E., Herzog, Susan G., Wood, Julienne L. (2004). Guidelines for behavioral performance of reference and information service providers. Reference & User Services Quarterly, 44(1), 14 - 17.

Author: Ward, David.

Ward, David. (2005). Chat reference: New challenges for a new service. Internet Reference Services Quarterly, 10(1), 95 - 97.

Author: Wanserski, John.

Wanserski, John. (2003). From AskWendt Live to QuestionPoint: A chronology of the development of a persistently virtual reference product and service. Internet Reference Services Quarterly, 8(1/2), 71 - 94.

Author: Wanserski , Jo.

Wanserski , Jo. (2003). From Ask Wendt Live to QuestionPoint: A Chronology of the Development of a Persistently Virtual Reference Product and Service. Internet Reference Services Quarterly, 8(1/2), 71 - 94.

Author: Wan, Gang (Gary), Clark, Dennis, Fullerton, John, Macmillan, Gail, Reddy, Deva E., Stephens, Jane, Xiao, Daniel.

Wan, Gang (Gary), Clark, Dennis, Fullerton, John, Macmillan, Gail, Reddy, Deva E., Stephens, Jane, Xiao, Daniel. (2009). Key issues surrounding virtual chat reference model: A case study. Reference Services Review, 37(1), 73 - 82.

Author: Walther, Joseph B., Loh, Tracy, Granka, Laura.

Walther, Joseph B., Loh, Tracy, Granka, Laura. (2005). Let me count the ways: The interchange of verbal and nonverbal cues in computer-mediated and face-to-face affinity. Journal of Language and Social Psychology, 24(1), 36 - 65.

Author: Walther, Joseph B.

Walther, Joseph B. (2007). Selective self-presentation in computer-mediated communication: Hyperpersonal dimensions of technology, language, and cognition. Computers in Human Behavior, 23(5), 2538 - 2557.

Author: Walter, Virginia A., Mediavilla, Cindy.

Walter, Virginia A., Mediavilla, Cindy. (2005). Teens are from Neptune, librarians are from Pluto: An analysis of online reference transactions. Library Trends, 54(2), 209 - 227.

Author: Walsh, Andrew.

Walsh, Andrew. (2012). Setting reference free: Reference services for the mobile age. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 3-9). New York: Neal-Schuman Publishers.

Author: Wallis, Laur.

Wallis, Laur. (2014). Building a Virtual Reference Shelf.. Serials Librarian, 67(1), 52 - 60.

Author: Wallace, Randy, Sassen, Catherine, Antonelli, Monika.

Wallace, Randy, Sassen, Catherine, Antonelli, Monika. (2009). Implementation of an authoritative FAQ database. Texas Library Journal, 85(2), 60 - 62.

Author: Walker, Stephanie R.

Walker, Stephanie R. (2007). Low volume, funding, staffing and technical problems are key reasons for discontinuation of chat reference services. Evidence Based Library and Information Practice, 2(3), 97 - 100.

Author: Walker, Saundra.

Walker, Saundra. (2006). Academic Library Services for the Millennial Generation. Georgia Library Quarterly, 43(2).

Author: Wadham, Rachel Lynn.

Wadham, Rachel Lynn. (2001). Virtual reference. Library Mosaics, 12(6), 20.

Author: Vondracek, Ruth.

Vondracek, Ruth. (2004). Statewide virtual reference: A second call to action. OLA Quarterly, 9(4), 14 - 15.

Author: Vondracek, Ruth.

Vondracek, Ruth. (2006). Balancing statewide and local digital reference service. Reference Librarian, 46(95/96), 81 - 98.

Author: von Retzlaff, Lothar.

von Retzlaff, Lothar. (2006). E-commerce for library promotion and sustainability: How library technicians can market themselves and their library's services online. Australian Library Journal, 55(2), 102 - 130.

Author: Virtual Reference Desk.

Virtual Reference Desk. (2000). Facets of quality for digital reference services, version 4. . Retrieved from http://web.archive.org/web/20010406084540/http://www.vrd.org/training/facets10-00.htm.

Author: Vine, Rita.

Vine, Rita. (1998). Software for interactive online reference service. Bibliothecha Medica Canadianna, 20(2), 83 - 84.

Author: Viles, Ann.

Viles, Ann. (1999). The virtual reference interview: Equivalencies. 65th IFLA General Conference, Bangkok. -.

Author: Vilelle, Luke.

Vilelle, Luke. (2005). Marketing virtual reference: What academic libraries have done. College & Undergraduate Libraries, 12(1), 65 - 79.

Author: Viggiano, Rachel G., Ault, Meredith.

Viggiano, Rachel G., Ault, Meredith. (2001). Online library instruction for online students. Information Technology and Libraries, 20(3), 135 - 138.

Author: Vessberg, Viveka.

Vessberg, Viveka. (1999). Digital reference service at Stockholm University Library - IFLA discussion group on reference work report. .

Author: Ven, Christian van der.

Ven, Christian van der. (2008). Second Life: A tool for reference and international understanding. Reference Librarian, 49(2), 149 - 161.

Author: Veeder, Stacy B., Hernon, Peter.

Veeder, Stacy B., Hernon, Peter. (1995). Electronic mail and privacy. The Journal of Academic Librarianship, 21(2), 123 - 126.

Author: Vecchione, Amy, Ruppel, Margie.

Vecchione, Amy, Ruppel, Margie. (2012). Reference is neither here nor there: A snapshot of SMS reference services. Reference Librarian, 53(4), 355 - 372.

Author: Veal, Robin, Bennett, Erika.

Veal, Robin, Bennett, Erika. (2009). The virtual library liaison: A case study at an online university. Journal of Library Administration, 49(1/2), 161 - 170.
Veal, Robin, Bennett, Erika. (2009). The virtual library liaison: A case study at an online university. Journal of Library Administration, 49(1/2), 161 - 170.

Author: Veal, Robin E.

Veal, Robin E. (2012). Researching e-mail reference questions: a review of the literature and implications for practice. In Radford, Marie L., (Ed.), Leading the reference renaissance: Today's ideas for tomorrow's cutting-edge services (pp. 139-148). New York: Neal-Schuman Publishers.

Author: Vardeman, Kimberly K., Barba, I.

Vardeman, Kimberly K., Barba, I. (2014). Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services.. Internet Reference and Services Quarterly, 19. Retrieved from .

Author: Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V.

Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V. (2012). Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library. Medical Reference Services Quarterly, 31(2), 159 - 170.
Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V. (2012). Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library. Medical Reference Services Quarterly, 31(2), 159 - 170.
Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V. (2012). Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library. Medical Reference Services Quarterly, 31(2), 159 - 170.

Author: VanScoy, Amy.

VanScoy, Amy. (2006). Page us: Combining the best of in-person and virtual reference service to meet in-library patron needs. Internet Reference Services Quarterly, 11(2), 15 - 25.

Author: VanDuinkerken, Wyoma, Stephens, Jane, MacDonald, Karen I.

VanDuinkerken, Wyoma, Stephens, Jane, MacDonald, Karen I. (2009). The chat reference interview: Seeking evidence based on RUSA's guidelines. New World Library, 110(3/4), 107 - 121.

Author: Vander Meer, Patricia Fravel, Poole, Howard, Van Valey, Thomas.

Vander Meer, Patricia Fravel, Poole, Howard, Van Valey, Thomas. (1997). Are library users also computer users? A survey of faculty and implications for services. Public Access Computer Systems Review, 8. Retrieved from http://epress.lib.uh.edu/pr/v8/n1/vand8n1.html.

Author: VandeCreek, Leanne M.

VandeCreek, Leanne M. (2006). E-mail reference evaluation: Using the results of a satisfaction survey. The Reference Librarian, 45(93), 99 - 108.

Author: Van Houten, Carol.

Van Houten, Carol. (2004). Wired New Jersey: Q and A NJ. The Reference Librarian, 41(85), 91 - 100.

Author: Van Fleet, Connie, Wallace, Danny P.

Van Fleet, Connie, Wallace, Danny P. (2003). Virtual libraries--real threats: Technostress and virtual reference. Reference & User Services Quarterly, 42(3), 188 - 191.

Author: Van Fleet, Connie, Wallace, Danny P.

Van Fleet, Connie, Wallace, Danny P. (2001). Declining that invitation. Reference and User Services Quarterly, 40(3), 209.

Author: Van Dyk, Marie-Therese, Dent, Averil.

Van Dyk, Marie-Therese, Dent, Averil. (2001). Reaching out: Monash University Library's suite of virtual reference information desks. Revelling in Reference, 2001 Reference and Information Services Section Symposium, Australian Library and Information Association, Melbourne, Australia. -.

Author: Vakkari, Pertti.

Vakkari, Pertti. (2011). Comparing Google to a digital reference service for answering factual and topical requests by keyword and question queries. Online Information Review, 35(6), 928 - 941.

Author: University of Toronto Libraries.

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