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Young Adult Library Services

Bolan, Kimberly, Canada, Meg, Cullin, Rob. (2007). Web, library, and teen services 2.0. Young Adult Library Services, 5(2), 40 - 43.

World Libraries

Ademodi, Olugbenga. (2011). Virtual reference service in United States school of law libraries: Its challenges and the way forward. World Libraries, 18. Retrieved from .

Wilson Library Bulletin

Mahony, Alan P. (1993). The net and reference services: capture the question. Wilson Library Bulletin, 68(October), 12.
Robinson, Kara L., Kovacs, Diane K. (1993). LibRef-L: Sharing reference expertise over the academic networks. Wilson Library Bulletin, 67(5), 47 - 50.

Voice of Youth Advocates

Braun, Linda W. (2013). Can it be done? Readers\' advisory in a digital world. Voice of Youth Advocates, 36(4), 44 - 45.
Janes, Joseph. (2003). Digital reference for teens. Voice of Youth Advocates, 25(6), 451.
Birkey, Kathleen. (2000). The challenge of ever-changing online reference sources. Voice of Youth Advocates, 23(4), 250 - 251.

Virtual Reference Experience

Lankes, R. David. (2005). The digital reference research agenda. Virtual Reference Experience, 259 - 268.
Lankes, R. David. (2005). The digital reference research agenda. Virtual Reference Experience, 259 - 268.

Virginia Libraries

Selby, Barbara. (1999). Refdesk: UVa Law Library's approach to e-mail reference. Virginia Libraries, 45(2), 12 - 13.

Vine

Hinton, Danielle, McGill, Lou. (2001). Chat to a librarian: 21st century reference for distance learners. Vine, 122(1), 59 - 64.
Nichols, David M., Twidale, Michael B. (1999). Computer supported cooperative work & libraries. Vine, 109, 10 - 15. Retrieved from http://www.comp.lancs.ac.uk/computing/research/cseg/projects/ariadne/docs/vine.html.

Update: Semiannual Bulletin of the ERIC Clearinghouse on Information and Technology

Silverstein, Joanne. (2001). A study of digital reference in a federal agency.. Update: Semiannual Bulletin of the ERIC Clearinghouse on Information and Technology, 21(3). Retrieved from http://web.archive.org/web/20010722133410/ericit.org/docs/silverstein.shtml.
Wasik, Joann M. (2001). Information professionals chart future of Internet Q&A. Update: Semiannual Bulletin of the ERIC Clearinghouse on Information and Technology, 21(3).

University of South Australia Library

Rocchi, Barbara. (1997). The virtual reference desk: How does it work?. University of South Australia Library. Retrieved from http://web.archive.org/web/20031204161322/www.library.unisa.edu.au/papers/vrdesk.htm.

University of Canterbury. Library

Roberts, S. F., Fitchett, D. J., Paterson, M. E. (2011). Library services without a library: Post-earthquake use of virtual reference at University of Canterbury. University of Canterbury. Library.

University of Alberta. October 1, 2001 - April 30, 2002

None. (2002). Virtual Reference Service Pilot Project - Report. . Retrieved from http://www.library.ualberta.ca/ereference/vref_project_phaseI_report.pdf.

UNC Chapel Hill Theses

Today's Librarian

Leveen, Thomas A. (2001). Reference librarians chat it up online. Today's Librarian.

Theological Librarianship

Rozear, Hannah. (2012). Diktuon: Web-based statistics trackers. Theological Librarianship, 5. Retrieved from https://journal.atla.com/ojs/index.php/theolib/issue/view/12.
Rozear, Hannah. (2012). Diktuon: Web-based statistics trackers. Theological Librarianship, 5. Retrieved from https://journal.atla.com/ojs/index.php/theolib/issue/view/12.
Rozear, Hannah. (2012). Diktuon: Web-based statistics trackers. Theological Librarianship, 5. Retrieved from https://journal.atla.com/ojs/index.php/theolib/issue/view/12.
Rozear, Hannah. (2012). Diktuon: Web-based statistics trackers. Theological Librarianship, 5. Retrieved from https://journal.atla.com/ojs/index.php/theolib/issue/view/12.
Rozear, Hannah. (2012). Diktuon: Web-based statistics trackers. Theological Librarianship, 5. Retrieved from https://journal.atla.com/ojs/index.php/theolib/issue/view/12.
Rozear, Hannah. (2012). Diktuon: Web-based statistics trackers. Theological Librarianship, 5. Retrieved from https://journal.atla.com/ojs/index.php/theolib/issue/view/12.
Rozear, Hannah. (2012). Diktuon: Web-based statistics trackers. Theological Librarianship, 5. Retrieved from https://journal.atla.com/ojs/index.php/theolib/issue/view/12.
Rozear, Hannah. (2012). Diktuon: Web-based statistics trackers. Theological Librarianship, 5. Retrieved from https://journal.atla.com/ojs/index.php/theolib/issue/view/12.
Keck, Andrew. (2009). Diktuon: Virtual Reference. Theological Librarianship, 2(1), 1 - 2.

The Virtual Reference Desk

(2000). Facets of quality for digital reference services. version 4.. The Virtual Reference Desk. Retrieved from http://web.archive.org/web/20070321044040/www.vrd.org/facets-10-00.shtml.
Wasik, Joann M. (1998). A report of library-related AskA services.. The Virtual Reference Desk. Retrieved from http://web.archive.org/web/20061230170514/www.vrd.org/AskA/library.shtml.

The Unabashed Librarian

Joshi, Ish. (2001). Askusquestions.com- live experienced librarians available over the web. The Unabashed Librarian, 9 - 12.

The Teaching Librarian

Bennett, Blythe A. (1997). KidsConnect: Teacher-librarians helping kids solve their information problems on the Internet. The Teaching Librarian, 4(3), 14 - 17.

The Southeastern Librarian

DeHart, David L., Viles, Ann. (2007). Virtual reference service in southeastern academic libraries: a study of availability. The Southeastern Librarian, 55(1), 36 - 40.
McClure, Jennifer. (2005). Live virtual reference and the database dilemma. The Southeastern Librarian, 53(1), 11 - 16.
Mervar, Dana, Loving, Matthew. (2005). Chatting about QuestionPoint and Docutek. The Southeastern Librarian, 53(1), 4 - 6.
Berry, Teresa U., Casado, Margaret M., Dixon, Lana S. (2003). The local nature of digital reference. The Southeastern Librarian, 51(3), 8 - 15.

The Reference Librarian

McKewan, Jaclyn. (2017). Needs and results in virtual reference transactions: A longitudinal study. The Reference Librarian, 58(3), 179 - 189.
Montavol, Marilyn. (2016). Virtual reference services in a Caribbean academic library: Helping users serve themselves . The Reference Librarian, 57(1), 23 - 34.
Dougan, Kirstin. (2013). Delivering and assessing music reference services. The Reference Librarian, 54(1), 38 - 54.
Dougan, Kirstin. (2013). Delivering and assessing music reference services. The Reference Librarian, 54(1), 38 - 54.
Bishop, Bradley Wade, Sachs-Silveira, Diana, Avet, Traci. (2011). Populating a knowledge base with local knowledge for Florida's Ask a Librarian reference consortium. The Reference Librarian, 52(3).
Peters, Thomas A. (2011). Left to their own devices: The future of reference services on personal, portable information, communication, and entertainment devices. The Reference Librarian, 52(1/2), 88 - 97.
Brannon, Sian. (2011). SMS reference. The Reference Librarian, 52(1/2), 152 - 158.
Ward, Joyce, Barbier, Patricia. (2010). Best Practices in Chat Reference Used by Florida's Ask a Librarian Virtual Reference Librarians. The Reference Librarian, 51(1), 53 - 68.
Buckland, Amy, Godfrey, Krista. (2010). Save the Time of The Avatar: Canadian Academic Libraries Using Chat Reference in Multi-User Virtual Environments. The Reference Librarian, 51(1), 12 - 30.
Weimer, Keith. (2010). Text messaging the reference desk: Using Upside Wireless' SMS-to-email to extend reference service. The Reference Librarian, 51(2), 108 - 123.
Thompson, Samantha. (2010). I wouldn't normally ask this...: Or, sensitive questions and why people seem more willing to ask them at a virtual reference desk. The Reference Librarian, 51(2), 171 - 174.
Keating, Maura. (2010). Will they come? Get out the word about going mobile. The Reference Librarian, 52(1/2), 20 - 26.
Avery, Beth Fuseler, Docherty, Karen J., Lindbloom, Mary-Carol. (2010). Collaborative marketing for virtual reference: The My Info Quest experience. The Reference Librarian, 52(1/2), 36 - 46.
Stahr, Beth. (2010). Text message reference service: Five years later. The Reference Librarian, 52(1/2), 9 - 19.
Garrison, Judith S. (2010). Making reference service count: Collecting and using reference service statistics to make a difference. The Reference Librarian, 51(3), 202 - 211.
Davidson, Sara, Mikkelsen, Susan. (2009). Desk Bound No More: Reference Services at a New Research University Library. The Reference Librarian, 50(4), 346 - 355.
Iton, Ingrid. (2009). The Unopened Door: Virtual Reference and the Caribbean Academic Library. The Reference Librarian, 50(4), 356 - 370.
DeVoe, Kristina M. (2009). Constructing Who We Are Online: One Word, One Friend at a Time. The Reference Librarian, 50(4), 419 - 421.
Thompson, Samantha H. (2009). On Being a Virtual World Librarian: "Hello, can I help?" - Managing Virtual Volunteers. The Reference Librarian, 50(4), 422 - 427.
Rossman, Linda, Durivage, Catherine A. (2009). InfoEyes Information Service: A Virtual Reference Service for Print-Impaired Individuals. The Reference Librarian, 50(1), 73 - 84.
Steiner, Heidi M., Holley, Robert P. (2009). The Past, Present, and Possibilities of Commons in the Academic Library. The Reference Librarian, 50(4), 309 - 332.
Thompson, Samantha. (2009). On Being a Virtual World Librarian: Experiences in Offering Live Reference Services in a Virtual World. The Reference Librarian, 50(2), 219 - 223.
Thompson, Samantha H. (2009). Pixilated Problem Patrons: Or, the Trials of Working Virtual Reference and What We've Learned from It. The Reference Librarian, 50(3), 291 - 296.
Strothmann, Molly, McCain, Cherly, Scrivener, Laurie. (2009). "Ask a Librarian" Pages as Reference Gateways to Academic Libraries. The Reference Librarian, 50(3), 259 - 275.
Bell, Steven J., DeVoe, Kristina M. (2008). Chat widgets: Placing your virtual reference services at your user's point(s) of need. The Reference Librarian, 49(1), 99 - 101.
Erdman, Jacquelyn. (2007). Reference in a 3-D virtual world: Preliminary observations on library outreach in "second life". The Reference Librarian, 47(98), 29 - 39.
Franks, Jeffrey A., Tosko, Michael P. (2007). Reference librarians speak for users: A learning commons concept that meets the needs of a diverse student body. The Reference Librarian, 47(97), 105 - 118.
Harmeyer, Dave. (2007). Virtual reference: Less is more. The Reference Librarian, 48(1), 113 - 116.
Hill, J. B., Hill, Cherie Madarash, Sherman, Dayne. (2007). Text messaging in an academic library: Integrating SMS into digital reference. The Reference Librarian, 47(97), 17 - 29.
Leykam, Andrew, Perkins, Catherine. (2007). Is this the right tool for our library? A look at e-mail virtual reference use patterns. The Reference Librarian, 48(1), 1 - 17.
Steiner, Sarah K., Long, Casey M. (2007). What are we afraid of? A survey of librarian opinions and misconceptions regarding instant messenger. The Reference Librarian, 47(97), 31 - 50.
Welch, Jeanie M. (2007). Click and be counted: A new standard for reference statistics. The Reference Librarian, 47(97), 95 - 104.
Breidenbaugh, Andrew. (2006). Budget planning and performance measures for virtual reference services. The Reference Librarian, 46(95), 113 - 124.
Buckley, Chad E. (2006). Golden rule reference: face-to-face and virtual. The Reference Librarian, 45(93), 129 - 136.
Fennewald, Joseph. (2006). Same questions, different venue: An analysis of in-person and online questions. The Reference Librarian, 46(95), 20 - 35.
Gilbert, Lauren Miranda, Liu, Mengxiong, Matoush, Toby, Whitlatch, Jo Bell. (2006). Assessing digital reference and online instructional services in an integrated public/university library. The Reference Librarian, 46(95), 149 - 172.
Hyde, Loree, Tucker-Raymond, Caleb. (2006). Benchmarking librarian performance in chat reference. The Reference Librarian, 46(95/96), 5 - 19.
Kern, M. Kathleen. (2006). Looking at the bigger picture: An integrated approach to evaluation of chat reference services. The Reference Librarian, 46(95), 99 - 112.
Lindbloom, Mary-Carol, Yackle, Anna, Burhans, Skip, Peters, Tom, Bell, Lori. (2006). Virtual reference: A reference question as a reference question… or is virtual reference a new reality? New career opportunities for librarians. The Reference Librarian, 45(93), 3 - 22.
Moyo, Lesley M. (2006). Virtual reference services and instruction: An assessment. The Reference Librarian, 46(95), 213 - 230.
Nilsen, Kirsti, Ross, Catherine Sheldrick. (2006). Evaluating virtual reference from the users' perspective. The Reference Librarian, 46(95), 53 - 79.
VandeCreek, Leanne M. (2006). E-mail reference evaluation: Using the results of a satisfaction survey. The Reference Librarian, 45(93), 99 - 108.
Baum, Jenny, Lyons, Kate. (2004). Predicting the success of commercial AskA services in the United States and abroad. The Reference Librarian, 41(85), 81 - 89.
Braxton, Susan M., Brunsdale, Maureen. (2004). E-mail reference as substitute for library receptionist. The Reference Librarian, 41(85), 19 - 31.
Cichanowicz, Edana McCaffery, Chen, Nan. (2004). Planning for multilingual chat reference service in a suburban public library system. The Reference Librarian, 41(85), 115 - 126.
Van Houten, Carol. (2004). Wired New Jersey: Q and A NJ. The Reference Librarian, 41(85), 91 - 100.
Jensen, Bruce. (2004). The case for non-intrusive research: A virtual reference librarian's perspective. The Reference Librarian, 41(85), 139 - 149.
Kern, M. Kathleen. (2004). Have(n't) we been here before? Lessons from telephone references. The Reference Librarian, 41(85), 1 - 17.
Matheson, Stephen. (2004). Library LAWLINE: Collaborative virtual reference in a special library consortium.. The Reference Librarian, 41(85), 101 - 114.
Plumb, Abigail Leah. (2004). The Internet Public Library as a teaching tool for shockingly traditional reference skills. The Reference Librarian, 41(85), 33 - 41.
Salzmann, Katherine A. (2004). "Contact Us": Archivists and remote users in the digital age. The Reference Librarian, 41(85), 43 - 50.
Sen-Roy, Mita. (2004). The social life of digital reference: What the technology affords. The Reference Librarian, 41(85), 127 - 137.
Sullivan, Doreen. (2004). Characteristics of e-mail reference services in selected public libraries, Victoria, Australia. The Reference Librarian, 41(85), 51 - 80.
Stover, Mark. (2004). The reference librarian as non-expert: A postmodern approach to expertise. The Reference Librarian, 42(87), 273 - 300.
Sullivan, Doreen. (2004). Characteristics of e-mail reference services in selected public libraries, Victoria, Australia. The Reference Librarian, 41(85), 51 - 80.
Blank, Phil. (2003). Virtual reference at Duke: An informal history. The Reference Librarian, 38(79), 215 - 224.
Boruff-Jones, Polly D. (2003). Our experience with two virtual reference services at IUPUI University library. The Reference Librarian, 38(79/80), 241 - 255.
Breznay, Ann Marie, Haas, Leslie M. (2003). A checklist for starting and operating a digital reference desk. The Reference Librarian, 38(79/80), 101 - 112.
Broughton, Kelly M. (2003). Usage and user analysis of a real-time digital reference service. The Reference Librarian, 38(79/80), 183 - 200.
Carter, David S. (2003). Hurry up and wait: Observations and tips about the practice of chat reference. The Reference Librarian, 38(79/80), 113 - 120.
Fagan, Jody Condit, Desai, Christina M. (2003). Communication strategies for instant messaging and chat reference services. The Reference Librarian, 38(79/80), 121 - 155.
Kresh, Diane Nester. (2003). Virtually yours: Thoughts on where we have been and where we are going with virtual reference services in libraries. The Reference Librarian, 19 - 34.
Lankes, R. David. (2003). The digital reference fallacy. The Reference Librarian, 38(79/80), 35 - 44.
Lauer, Jonathon D., Mckinzie, Steve. (2003). Bad moon rising: A candid examination of digital reference and what It means to the profession. The Reference Librarian, 45 - 56.
Marsteller, Matthew R., Schmitt-Marsteller, Jackie. (2003). Opportunities for real-time digital reference service. The Reference Librarian, 38(79/80), 163 - 181.
Mizzy, Danianne, Mahoney, Elizabeth Tillapaugh. (2003). Stocking the virtual ready reference collection. The Reference Librarian, 38(79/80), 67-99.
Ovadia, Steven. (2003). Real-time chat reference and the importance of text- chat. The Reference Librarian, 38(79), 157 - 161.
Sims, Melanie E. (2003). Virtual reference services: The LSU Libraries experience. The Reference Librarian, 38(79/80), 267 - 279.
Spink, Amanda. (2003). Mediated online searching and digital reference. The Reference Librarian, 38(79/80), 57 - 65.
Stockham, Marcia, Turtle, Elizabeth, Hansen, Eric. (2003). KANAnswer: A collaborative statewide virtual reference pilot project. The Reference Librarian, 38(79/80), 257 - 266.
Ward, Joyce, Mervar, Dana, Loving, Matthew, Kronen, Steve. (2003). Going it alone: Can a small/medium-sized library manage live online reference?. The Reference Librarian, 38(79/80), 311 - 322.
Ware, Susan A., Fennewald, Joseph, Moyo, Lesley M., Probst, Laura K. (2003). Ask a Penn State Librarian, live: virtual reference service at Penn State. The Reference Librarian, 38(79/80), 281 - 295.
Ladenson, Sharon. (2003). E-Mail Reference: Improving Service by Working Cooperatively. The Reference Librarian, 183 - 191.
Campbell, Kathy A., Jones, Marie F., Shuttle, Jerry. (2002). Chat reference: One university's experience. The Reference Librarian, 38(79/80), 297 - 309.
Cannon, Nancy. (2002). Yahoo! Do you Google? Virtual reference overview. The Reference Librarian, 37(77), 31 - 37.
Dunn, Kathleen, Morgan, Ann. (2002). Going where the students are: Live/Web reference at Cal Poly Pomona. The Reference Librarian, 38(79/80), 201 - 213.
Ronan, Jana, Reakes, Patrick, Cornwell, Gary. (2002). Evaluating online real-time reference in an academic library: Obstacles and recommendations. The Reference Librarian, 38(79/80), 225 - 240.
Taylor, Daniel, Porter, George S. (2002). The problem patron and the academic library web site as virtual reference desk. The Reference Librarian, 36(75/76), 163 - 172.
Anderson, Charles R. (2001). Reference librarianship: A guide for the 21st century. The Reference Librarian, 34(72), 5 - 19.
Lederer, Naomi. (2001). E-mail reference: Who, when, where, and what is asked. The Reference Librarian, 55 - 73.
Novotny, Eric. (2001). Evaluating electronic reference services: Issues, approaches and criteria. The Reference Librarian, 35(74), 103 - 120.
Stanley, Deborah, Lyandres, Natasha. (2001). Reference assistance to remote users. The Reference Librarian, 35(73), 243 - 252.
Straw, Joseph E. (2000). From magicians to teachers: The development of electronic reference in libraries. The Reference Librarian, 35(74), 1 - 12.
Ware, Susan A. (2000). Interactive reference at a distance: A corporate model for academic libraries. The Reference Librarian, 33(69/70), 171 - 179.
Archer, Sarah Brick, Cast, Melissa. (1999). "Going where the questions are": Using media to maintain personalized contact in reference service in medium-sized academic libraries. The Reference Librarian, 31(65), 39 - 50.
Coffman, Steve, Saxton, Matthew L. (1999). Staffing the reference desk in the largely-digital library. The Reference Librarian, 31(66), 141 - 163.
McGeachin, Robert B. (1999). Videoconferencing and remote application sharing for distant reference service. The Reference Librarian, 31(65), 51 - 60.
Meola, Marc, Stormont, Sam. (1999). Real-time reference service for the remote user: From the telephone and electronic mail to internet chat, instant messaging, and collaborative software.. The Reference Librarian, 67/68, 29 - 40.
Tickle, Teresa E. (1999). Expanding outreach to a unique user community: The Slavic reference service and the Internet. The Reference Librarian, 31(67/68), 69 - 83.
Papandrea, Virginia A. (1998). Managing reference services in the electronic age: A competing values approach to effectiveness. The Reference Librarian, 28(60), 111 - 126.
Sarkodie-Mensah, Kwasi. (1997). The human side of reference in an era of technology. The Reference Librarian, 28(59), 131 - 138.
Abels, Eileen G., Liebscher, Peter. (1994). A new challenge for intermediary-client communication: The electronic network. The Reference Librarian, 19(41/42), 185 - 196.
Henderson, Tona. (1994). MOOving towards a virtual reference service. The Reference Librarian, 19(41/42), 173 - 184.
Pease, Barbara, Power, Colleen. (1994). Reference services for off-campus students and faculty. The Reference Librarian, 20(43), 43 - 62.
Tomer, Christopher. (1994). MIME and electronic reference services. The Reference Librarian, 19(41/42), 347 - 373.

The Princeton Packet

Bodmer, Bill. (2002, March 15, 2002). Network of online librarians can provide answers, 24/7. The Princeton Packet.

The Library Quarterly

Radford, Marie L., Radford, Gary P., Connaway, Lynn Silipigni, DeAngelis, Jocelyn A. (2011). On virtual face-work: An ethnography of communication approach to a live chat reference interaction. The Library Quarterly, 81(4), 431 - 453.
Mon, Lorri, Bishop, Bradley, Wade, McClure, Charles R., McGilvray, Jessica, Most, Linda, Milas, Theodore Patrick, Snead, John T. (2009). The Geography of Virtual Questioning. The Library Quarterly, 79(4), 393 - 420.
Park, Jung-ran. (2007). Interpersonal and affective communication in synchronous online discourse. The Library Quarterly, 77(2), 133 - 155.
Pomerantz, Jeffrey. (2004). Factors influencing digital reference triage: A think-aloud study. The Library Quarterly, 74(3), 235 - 264.
Pomerantz, Jeffrey, Nicholson, Scott, Lankes, R. David. (2003). Digital reference triage: Factors influencing question routing and assignment. The Library Quarterly, 73(2), 103 - 120.
Jackson, Michael Gordon. (2002). A primary knowledge revolution: New demands, new responsibilities for reference librarians and services in the digital age. The Library Quarterly, 72(1), 123 - 129.
Richardson Jr., John V. (2000). Millennium research agenda project: Reference services. The Library Quarterly, 70(1), vii.

The Journal of Electronic Publishing

Lejeune, Lorrie. (1997). Before its time: The internet public library. The Journal of Electronic Publishing, 3(2).

The Journal of Academic Librarianship

Nicol, Erica Carlson, Crook, Linda. (2012). Now it's necessary: Virtual reference services at Washington State University, Pullman. The Journal of Academic Librarianship.
Maness, Jack M. (2008). A linguistic analysis of chat reference conversations with 18-24 year-old college students. The Journal of Academic Librarianship, 34(1), 31 - 38.
Kuruppu, Pali U. (2007). Evaluation of reference services--A review. The Journal of Academic Librarianship, 33(3), 368 - 381.
Novotny, Eric, Rimland, Emily. (2007). Using the Wisconsin-Ohio Reference Evaluation Program (WOREP) to improve training and reference services. The Journal of Academic Librarianship, 33(3), 382 - 392.
Shachaf, Pnina, Meho, Lokman I., Hara, Noriko. (2007). Cross-cultural analysis of e-mail reference. The Journal of Academic Librarianship, 33(2), 243 - 253.
Shachaf, Pnina, Synder, Mary. (2007). The relationship between cultural diversity and user needs in virtual reference services. The Journal of Academic Librarianship, 33(3), 361 - 367.
Dee, Cheryl, Allen, Maryellen. (2006). A survey of the usability of digital reference services on academic health science library web sites. The Journal of Academic Librarianship, 32(1), 69 - 78.
Kibbee, Jo. (2006). Librarians without borders? Virtual reference service to unaffiliated users. The Journal of Academic Librarianship, 32(5), 467 - 473.
Jin, Yi, Huang, Min, Lin, Haoming. (2005). Towards collaboration: The development of collaborative virtual reference service in China. The Journal of Academic Librarianship, 31(3), 287 - 291.
Peters, Thomas A. (2002). E-reference: How consortia add value. The Journal of Academic Librarianship, 28(4), 248 - 250.
Trump, Judith F., Tuttle, Ian P., Dugan, Robert E. (2001). Here, there, and everywhere: Reference at the point-of-need. The Journal of Academic Librarianship, 27(6), 464 - 466.
White, Marilyn Domas. (2001). Diffusion of an innovation: Digital reference service in Carnegie Foundation master’s (comprehensive) academic institution libraries. The Journal of Academic Librarianship, 27(3), 173 - 187.
Westbrook, Lynn. (2000). Pinning the shift: examining the impact of information technology on personal and institutional roles. The Journal of Academic Librarianship, 26(1), 59 - 63.
Rieh, Soo Young. (1999). Changing reference service environment: A review of perspectives from managers, librarians, and users. The Journal of Academic Librarianship, 25(3), 178 - 186.
Lewis, David W. (1995). Traditional reference is dead, now let's move on to important questions. The Journal of Academic Librarianship, 21(1), 10 - 12.
Veeder, Stacy B., Hernon, Peter. (1995). Electronic mail and privacy. The Journal of Academic Librarianship, 21(2), 123 - 126.
Pal, Gabriel, Brett, Jim, Fleming, Tom, Ridley, Michael. (1989). Providing eectronic library reference service: Experiences from the Indonesia-Canada tele-education project. The Journal of Academic Librarianship, 15(5), 274 - 278.

The Internet and Higher Education

Osman, Gihan, Herring, Susan C. (2007). Interaction, facilitation, and deep learning in cross-cultural chat: A case study. The Internet and Higher Education, 10(2), 125 - 141.
Hrastinski, Stefan. (2006). Introducing an informal synchronous medium in a distance learning course: How is participation affected?. The Internet and Higher Education, 9(2), 117 - 131.
Weller, Martin, Pegler, Chris, Mason, Robin. (2005). Use of innovative technologies on an e-learning course. The Internet and Higher Education, 8(1), 61 - 71.

The Electronic Library

Hvass, Anna, Myer, Sue. (2008). Can I help you? Implementing an IM service. The Electronic Library, 26(4), 530 - 544.
Jin, Yi, Huang, Min, Lin, Haoming, Guo, Jing. (2007). Study on the collaboration mechanism of the virtual reference service. The Electronic Library, 25(6), 733 - 740.
Kajewski, Mary Ann. (2007). Emerging technologies changing our service delivery models. The Electronic Library, 25(4), 420 - 429.
Taha, Ahmed. (2007). Networked e -information services to support the e-learning process at UAE University. The Electronic Library, 25(3), 349 - 362.
Desai, Christina M., Graves, Stephanie J. (2006). Instruction via instant messaging reference: what's happening?. The Electronic Library, 24(2), 174 - 189.
Zheng, Songhui. (2006). Virtual reference services in China: Helping the information-poor. The Electronic Library, 24(6), 763 - 773.
Beard, Jill, Bottomly, Neil, Geeson, Rachel, Spencer, Stuart. (2003). ASK: A virtual enquiry desk - a case study. The Electronic Library, 21(6), 601 - 608.
Desai, Christina M. (2003). Instant messaging reference: How does it compare?. The Electronic Library, 21(1), 21 - 30.
Jane, Catherine, McMillan, Dawn. (2003). Online in real-time? Deciding whether to offer a real-time virtual reference service. The Electronic Library, 21(3), 240 - 246. Retrieved from http://web.archive.org/web/20030718092604/www.confer.co.nz/lianza2002/PDFS/jane.pdf.
Moyo, Lesley M. (2002). Reference anytime anywhere: Towards virtual reference services at Penn State. The Electronic Library, 20(1), 22 - 28. Retrieved from http://www.emeraldinsight.com/10.1108/02640470210418236.
Sreenivasulu, V. (2000). The role of a digital librarian in the management of digital information systems (DIS). The Electronic Library, 18(1), 12 - 20.
Davenport, Elisabeth, Procter, Rob, Goldenberg, Ana. (1997). Distributed expertise: Remote reference service on a metropolitan area network. The Electronic Library, 15(4), 271 - 278.
Procter, Rob, Davenport, Elisabeth, Goldenberg, Ana. (1997). Distributed expertise: Remote reference service on a metropolitan area network. The Electronic Library, 15(4), 271 - 278.
Devine, Sean, Woods, Daniel. (1996). Internet-based reference services and community libraries. A need for new models and strategies. The Electronic Library, 14(4), 299 - 302.
Pagell, Ruth A. (1996). The virtual reference librarian: Using desktop videoconferencing for distance reference. The Electronic Library, 14(1), 21 - 26.

The Electronic Journal

Yao, Leye, Zhao, Ping. (2009). Digital reference libraries in China: Progress and prospects. The Electronic Journal, 27(2), 308 - 318.

The Courier

McLaren, Scott. (2001). Virtual reference: A tired idea already?. The Courier, 38(4). Retrieved from http://web.archive.org/web/20020112233448/http://www.sla.org/chapter/ctor/courier/v38/v38n4a5.htm.

The Charleston Advisor

Evans, Gwen. (2011). LibAnswers. The Charleston Advisor, 12(4), 42 - 45.

The Bottom Line

Marvin, Stephen. (2002). Discovering corporate virtual reference: What sources are available?. The Bottom Line, 15(2), 79 - 83.
Maxymuk, John. (2002). The investment in providing virtual reference: What sources are available?. The Bottom Line, 15(2), 79 - 83.

The Atlantic Monthly

Bush, Vannevar. (1945). As we may think. The Atlantic Monthly, 107 - 108.

The American Archivist

Duff, Wendy M., Johnson, Catherine A. (2001). A virtual expression of need: An analysis of e-mail reference questions. The American Archivist, 64(1), 43 - 60.
Martin, Kristen E. (2001). Analysis of remote reference correspondence at a large academic manuscripts collection. The American Archivist, 64(1), 17 - 42.
Tibbo, Helen R. (1995). Interviewing techniques for remote reference: Electronic versus traditional environments. The American Archivist, 58(3), 294 - 310.

Texas Library Journal

Wallace, Randy, Sassen, Catherine, Antonelli, Monika. (2009). Implementation of an authoritative FAQ database. Texas Library Journal, 85(2), 60 - 62.

Tennessee Libraries

Cairns, Virginia, Simmons, Beverly. (2007). E-mail is so five minutes ago: Implementing IM reference at UTC Lupton. Tennessee Libraries, 57(1), 1 - 7.

Technical Services Quarterly

Hodges, Alex R., Meiman, Meg. (2009). IM is for Instant Millennials: Developing Staffing Models and Best Practices for Instant Messaging. Technical Services Quarterly, 26(3), 199 - 206.
Hodges, Alex R., Meiman, Meg. (2009). IM is for instant millennials: Developing staffing models and best practices for instant messaging. Technical Services Quarterly, 26(3), 199 - 206.

Special Libraries

Hodges, Pauline R. (1989). Reference in the age of automation: Changes in the reference service at Chemical Abstracts Service Library. Special Libraries, 80(4), 251 - 257. Retrieved from http://www.sla.org/speciallibraries/ISSN00386723V80N4.PDF.

South African Journal of Library & Information Science

Darries, Fatima. (2004). Internet access and use in reference services in higher education institutions in South Africa. South African Journal of Library & Information Science, 70(2), 72 - 85.

Slavic & East European Information Resources

Cannon, Angela. (2005). Digital reference in Slavic and East European studies with an examination of practice at the University of Illinois and the Library of Congress. Slavic & East European Information Resources, 6(2), 183 - 217.

Serie Bibliotecologia y Gestion de Informacion

Aguilar, Echeverria, Vegas, Jocelyn, Vegas, Donoso. (2005). Servicio de referencia electronica basado en mensajeria instantanea: Propuesta metodologica
. Serie Bibliotecologia y Gestion de Informacion, 8, 1 - 38. Retrieved from http://eprints.rclis.org/4808/.

Serials Librarian

Wallis, Laur. (2014). Building a Virtual Reference Shelf.. Serials Librarian, 67(1), 52 - 60.
Wallis, Laur. (2014). Building a Virtual Reference Shelf.. Serials Librarian, 67(1), 52 - 60.
Wallis, Laur. (2014). Building a Virtual Reference Shelf.. Serials Librarian, 67(1), 52 - 60.
Wallis, Laur. (2014). Building a Virtual Reference Shelf.. Serials Librarian, 67(1), 52 - 60.
Wallis, Laur. (2014). Building a Virtual Reference Shelf.. Serials Librarian, 67(1), 52 - 60.
Wallis, Laur. (2014). Building a Virtual Reference Shelf.. Serials Librarian, 67(1), 52 - 60.

Searcher

Coffman, Steve, Arret, Linda. (2004). To chat or not to chat. Searcher, 12(8), 49 - 56. Retrieved from http://www.infotoday.com/searcher/sep04/arret_coffman.shtml.
Coffman, Steve, Arret, Linda. (2004). To chat or not to chat -- Taking another look at virtual reference. Searcher, 12(7), 38 - 46. Retrieved from http://www.infotoday.com/searcher/jul04/arret_coffman.shtml.
Coffman, Steve, & Arret, Linda. (2004). To chat or not to chat; Taking yet another look at virtual reference. Searcher, 12(8), 49 - 56.
Helfer, Doris Small. (2003). Virtual reference in libraries: Status and issues. Searcher, 11(2), 63 - 65.
Johnston, Patricia E. (2003). Digital reference as an instructional tool: Just in time and just enough. Searcher, 11(3), 31 - 33.
Smyth, Joanne. (2003). Virtual reference transcript analysis: A few models. Searcher, 11(3), 26 - 30.
West, Jessamyn. (2002). Information for sale: My experience with google answers. Searcher, 10(9). Retrieved from http://web.archive.org/web/20070420052900/www.infotoday.com/searcher/oct02/west.htm.
Heilig, Jean M. (2001). E-global library: The academic campus library meets the Internet. Searcher, 9(6), 34 - 43.
Helfer, Doris Small. (2001). Virtual reference in libraries: Remote patrons heading your way?. Searcher, 9(2), 67 - 70.
Feldman, Susan. (2000). The answer machine. Searcher, 8(1), 58 - 61, 64-78.
Tomaiuolo, Nicholas G. (2000). Aska and you may receive: Commercial reference services on the Web. Searcher, 8(5), 56 - 62.
Tomaiuolo, Nicholas G., Packer, Joan G. (2000). "Aska" do's, don'ts, and how-to's: Lessons learned in a library. Searcher, 8(3), 32 - 35.
Irwin, Kenneth R. (1998). Professional reference service at the Internet Public Library with 'freebie' librarians. Searcher, 6(9), 21.

SCONUL Focus

McMaster, Carol, Wells, Judith, Cefai, Jenny, Smith, Matthew. (2010). Library questions? Ask us! Embarking on virtual reference at Anglia Ruskin University. SCONUL Focus, 19 - 22.
Haynes, Wendy. (2009). Assisting online: Creating positive student experiences at the University of Wolverhampton. SCONUL Focus, 86 - 90.

Science and Technology Libraries

Helman, Deborah L. (2001). Bringing the human touch to digital library service. Science and Technology Libraries, 20(2/3), 83 - 96.

Science & Technology Libraries

Wilmes, Nancy A. (2011). Providing mobile librarian service to a college of nursing to increase interactions and transactions: One Wayne State University, science and technology librarian's experience. Science & Technology Libraries, 30(1), 99 - 107.
Murphy, Joe. (2010). Management models and considerations for virtual reference. Science & Technology Libraries, 29(1/2), 176 - 180.

School of Library, Archival and Information Studies

Levy, Debbie. (2002). Virtual chat reference services.. http://www.slais.ubc.ca/courses/libr500/01-02-wt2/www/D_Levy/.

School Library Media Activities Monthly

Tu, Feili. (2004). Virtual reference service and school library media specialists. School Library Media Activities Monthly, 20(7), 49 - 51.

School Library Journal

Braun, Linda W. (2010). The big app. School Library Journal, 56(12), 49 - 51.
Barack, Lauren. (2005). Library offers instant research buddy. School Library Journal, 51(10), 19.
Janes, Joseph. (2002). Live reference: Too much, too fast?. School Library Journal, 48(11), 12 - 14.
McKee, Mary Beth. (1995). A day in the life of a virtual librarian. School Library Journal, 41, 30 - 33.

Scandinavian Public Library Quarterly

Daugaard, Vera, Krag, Susanne Dalsgaard. (2003). Net Librarian.dk. A joint project. Scandinavian Public Library Quarterly, 36(1), 8 - 11.
Eik, Solveig. (2003). Hi, what can I do for you?. Scandinavian Public Library Quarterly, 36(1), 4 - 7.
Lindgren, Peter. (2002). Brief encounters in cyber space. Scandinavian Public Library Quarterly, 35(2), 22 - 23.
Daugaard, Vera. (2000). Net librarian: Danish net-based information service. Scandinavian Public Library Quarterly, 33(2), 7 - 9.
Jonsby, E. (2000). The virtual librarian answers your questions. Scandinavian Public Library Quarterly, 3(33), 20 - 22.

Scan

Radford, Marie L., Connaway, Lynn Silipigni. (2007). "Screenagers" and live chat reference: Living up to the promise. Scan, 26(1), 31 - 39. Retrieved from http://www.oclc.org/research/publications/archive/2007/connaway-scan.pdf.

San Jose State university school of library and information science

RUSA Forum on the Future of Reference Services

Whitlatch, Jo Bell. (2002). Reference futures: Outsourcing, the web, or knowledge counseling. http://web.archive.org/web/20020511120352/http://www.ala.org/rusa/forums/whitlatch_forum.html.

RQ

Roysdon, Christine M., Elliott, Laura Lee. (2002). Electronic integration of library services through a campuswide network. RQ, 28(1), 82 - 83.
Abels, Eileen G. (1996). The e-mail reference interview. RQ, 35(3), 345 - 358.
Bushallow-Wilbur, Lara, DeVinney, Gemma, Whitcomb, Fritz. (1996). Electronic mail reference service: A study. RQ, 35(3), 359 - 371.
Neff, Paul. (1995). Virtual librarianship: Expanding adult services with the world wide web. RQ, 35(2), 169 - 172.

Resource Sharing & Information Networks

Cheng, Rachel J., Nathanson, Alan J., MacFarlane, Heather, Hansen, Beth, Berger, Sika. (2002). Collaborative digital reference in small academic liberal arts college libraries: Connecticut College, Smith College and Wesleyan University, 2001-2002. Resource Sharing & Information Networks, 16(2), 169 - 188.
Hiebing, Dottie, Johnson, Timothy. (2002). METRO and OCLC: Implementing virtual reference in a multi-type consortium. Resource Sharing & Information Networks, 16(1), 7 - 19.

Research Strategies

Dent, Valeda Frances. (2000). Technology provides innovative reference services at University of Michigan libraries. Research Strategies, 17(2-3), 187 - 193.

Reference Services Review

Luo, Li, Weak, Emily. (2012). Managing a text reference consortium: The My Info Quest experience. Reference Services Review, 40(2), 311 - 325.
Ruppel, Margie, Vecchione, Amy. (2012). "It's research made easier!" SMS and chat reference perceptions. Reference Services Review, 40(3), 423 - 448.
Steiner, Heidi. (2011). Bridging physical and virtual reference with virtual research consultations. Reference Services Review, 39(3), 439 - 450.
Arendt, Julie, Graves, Stephanie J. (2011). Virtual question changes: Reference in evolving environments. Reference Services Review, 39(2), 187 - 205.
Mehra, Bharat, & Braquet, Donna. (2011). Progressive LGBTQ reference: Coming out in the 21st century. Reference Services Review, 39(3), 401 - 422.
Cohen, Sarah Faye, Burkhardt, Andy. (2010). Even an ocean away: Developing Skype-based reference for students studying abroad. Reference Services Review, 38(2), 264 - 273.
Pearce, Alexa, Collard, Scott, Whatley, Kara. (2010). SMS reference: Myths, markers, and modalities. Reference Services Review, 38(2), 250 - 263.
Resnick, Taryn, Ugaz, Ana, Burford, Nancy. (2010). E-resource helpdesk into virtual reference: Identifying core competencies. Reference Services Review, 38(3), 347 - 359.
Luo, Lili, Bell, Lo. (2010). Text 4 answers: A collaborative service model. Reference Services Review, 38(2), 274 - 283.
Lippincott, Joan K. (2010). A Mobile Future for Academic Libraries. Reference Services Review, 38(2), 205 - 213.
Breitbach, William, Mallard, Mallard, Sage, Robert. (2009). Using Meebo's embedded IM for academic reference services: A case study. Reference Services Review, 37(1), 83 - 98.
Wan, Gang (Gary), Clark, Dennis, Fullerton, John, Macmillan, Gail, Reddy, Deva E., Stephens, Jane, Xiao, Daniel. (2009). Key issues surrounding virtual chat reference model: A case study. Reference Services Review, 37(1), 73 - 82.
Carr, Allison, Ly, Pearl. (2009). "More than words": Screencasting as a reference tool. Reference Services Review, 37(4), 408 - 420.
Gronemyer, Kate, Deitering, Anne-Marie. (2009). "I don't think it's harder, just that it's different": Librarians' attitudes about instruction in the virtual reference environment. Reference Services Review, 37(4), 421 - 434.
Luo, Lili. (2008). Chat reference evaluation: A framework of perspectives and measures. Reference Services Review, 36(1), 71 - 85.
Lewis, Kyrstal M., DeGroote, Sandra L. (2008). Digital reference access points: An analysis of usage. Reference Services Review, 36(2), 194 - 204.
Luo, Lili. (2007). Chat reference competencies: Identification from a literature review and librarian interviews. Reference Services Review, 35(2), 195 - 209.
Cummings, Lara Ursin. (2007). Busting Out of the Box: Outreach to the Millennial Generation Through Student Services Program. Reference Services Review, 35(2), 285 - 294.
Dallis, Diane, Walters, Carolyn. (2006). Reference services in the commons environment. Reference Services Review, 34(2), 248 - 260.
Graves, Stephanie J., Desai, Christina M. (2006). Instruction via chat reference: Does co-browse help?. Reference Services Review, 34(3), 340 - 357.
Curtis, Donnelyn, Greene, Araby. (2004). A university-wide, library-based chat service. Reference Services Review, 32(3), 220 - 233.
Ellis, Lisa A. (2004). Approaches to teaching through digital reference. Reference Services Review, 32(2), 103 - 119.
Smith, Michael M., Pietraszewski, Barbara A. (2004). Enabling the roving reference librarian: Wireless access with tablet pcs. Reference Services Review, 32(3), 249 - 255.
Song, Yoo-Seong. (2004). International business students: A study on their use of electronic library services. Reference Services Review, 32(4), 367 - 373.
Stoffel, Bruce, Tucker, Toni. (2004). E-mail and chat reference: Assessing patron satisfaction. Reference Services Review, 32(2), 120 - 140.
Janes, Joseph. (2003). What is reference for?. Reference Services Review, 31(1), 22 - 25.
Lipow, Anne Grodzins. (2003). The future of reference: Point-of-need reference service: No longer an afterthought. Reference Services Review, 31(1), 31 - 35.
Lipow, Anne Grodzins. (2003). Point-of-need reference service: No longer an afterthought. Reference Services Review, 31(1), 31 - 35.
Porter, Susan. (2003). Chat: from the desk of a subject librarian. Reference Services Review, 31(1), 57 - 67.
Rettig, James. (2003). Technology, cluelessness, anthropology, and the memex: the future of academic reference service. Reference Services Review, 31(1), 17 - 21.
Ward, David. (2003). Using virtual reference transcripts for staff training. Reference Services Review, 31(1), 46 - 56.
Tyckoson, David. (2003). On the desirableness of personal relations between librarians and readers: The past and future of reference service. Reference Services Review, 31(1), 12-16.
Lenholt, Rob, Costello, Barbara, Stryker, Judson. (2003). Utilizing Blackboard to provide library instruction: Uploading MS Word handouts with links to course specific resources. Reference Services Review, 31(3), 211 - 218.
Kibbee, Jo, Ward, David, Ma, Wei. (2002). Virtual reference, real data: Results of a pilot study. Reference Services Review, 1(30), 25 - 36.
Ruppel, Margie, Fagan, Jody Condit. (2002). Instant messaging reference: Users’ evaluation of library chat. Reference Services Review, 30(3), 183 - 197.
Diamond, Wendy, Pease, Barbara. (2001). Digital reference: A case study of question types in an academic library. Reference Services Review, 29(3), 210 - 218.
Francoeur, Stephen. (2001). An analytical survey of chat reference services. Reference Services Review, 29(3), 189 - 203.
Patterson, Rory. (2001). Live virtual reference: more work and more opportunity. Reference Services Review, 29(3), 204 - 210.
Rockman, Ilene F. (2001). Visionary pragmatism in an e-library environment. Reference Services Review, 29(3), 169 - 170.
Stemper, James A., Butler, John T. (2001). Developing a model to provide digital reference services. Reference Services Review, 29(3), 172 - 188.
Jesudason, Melba. (2000). Outreach to student-athletes through e-mail reference service. Reference Services Review, 28(3), 262 - 268.
Mardikian, Jackie, Kesselman, Martin. (1995). Beyond the desk: enhanced reference staffing for the electronic library.. Reference Services Review, 23(1), 21 - 93.
Gainor, Larry, Foster, Erin. (1993). Usenet and the library. Reference Services Review, 21(3), 7 - 22.
Still, Julie, Campbell, Frank. (1993). Librarian in a box: The use of electronic mail for reference. Reference Services Review, 21(1), 15 - 18.

Reference Service Review

Collard, Scott, Whatley, Kara. (2011). Virtual reference/query log pairs: A window onto user need. Reference Service Review, 39(1), 151 - 166.

Reference Librarian

Young, Courtn. (2014). Crowdsourcing the Virtual Reference Interview with Twitter. Reference Librarian, 55(3), 172 - 174.
Young, Courtn. (2014). Crowdsourcing the Virtual Reference Interview with Twitter. Reference Librarian, 55(3), 172 - 174.
Young, Courtn. (2014). Crowdsourcing the Virtual Reference Interview with Twitter. Reference Librarian, 55(3), 172 - 174.
Young, Courtn. (2014). Crowdsourcing the Virtual Reference Interview with Twitter. Reference Librarian, 55(3), 172 - 174.
Young, Courtn. (2014). Crowdsourcing the Virtual Reference Interview with Twitter. Reference Librarian, 55(3), 172 - 174.
Young, Courtn. (2014). Crowdsourcing the Virtual Reference Interview with Twitter. Reference Librarian, 55(3), 172 - 174.
Young, Courtn. (2014). Crowdsourcing the Virtual Reference Interview with Twitter. Reference Librarian, 55(3), 172 - 174.
Young, Courtney L. . (2013). To be discontinued: A virtual reference cautionary tale.. Reference Librarian, 54(2), 175 - 176.
Solorzano, Ronald M. (2013). Adding value at the desk: How technology and user expectations are changing reference work.. Reference Librarian, 54(2), 89 - 102.
Mairn, Chad. (2012). Three things you can do today to get your library ready for the mobile experience. Reference Librarian, 53(3), 263 - 269.
Vecchione, Amy, Ruppel, Margie. (2012). Reference is neither here nor there: A snapshot of SMS reference services. Reference Librarian, 53(4), 355 - 372.
Brooks, Marvie, Zubarev, Mark. (2012). Another lane on the information highway? A case study of experimenting with text message reference. Reference Librarian, 53(2), 170 - 181.
Rozaklis, Lily, MacDonald, Craig M. (2011). A typology of collaborative communication in a digital reference environment. Reference Librarian, 52(4), 308 - 319.
Cole, Virginia, Krkoska, Baseema B. (2011). Launching a text a librarian service: Cornell's preliminary experiences. Reference Librarian, 52(1), 3 - 8.
Mon, Lorri. (2011). Ipl2 Institute on the future of reference and its impact on LIS education. Reference Librarian, 52(4), 281 - 283.
Logan, Firouzeh F., Lewis, Krystal. (2011). Quality control: A necessary good for improving service. Reference Librarian, 52(3), 218 - 230.
Abels, Eillen G. (2011). Transforming the interent public library into the ipl2 virtual learning laboratory. Reference Librarian, 52(4), 284 - 290.
Abels, Eillen G. (2011). Transforming the interent public library into the ipl2 virtual learning laboratory. Reference Librarian, 52(4), 284 - 290.
Miller, William. (2010). Handheld techologies for reference librarianship. Reference Librarian, 51(4), 255.
Pearce, Alexa. (2010). Text message reference at NYU Libraries. Reference Librarian, 51(4), 256 - 263.
Jensen, Bruce. (2010). SMS text reference comes of age: The My Info Quest collaborative. Reference Librarian, 51(4), 264 - 275.
Aguilar, Paulita, Keating, Kathleen, Swanback, Sue. (2010). Click it, no more tick it: Online reference statistics. Reference Librarian, 51(4), 290 - 299.
Dollah, Kadir Wan Wan Ab., Singh, Diljit. (2010). Determining the effectiveness of digital reference services in Malaysian academic libraries. Reference Librarian, 51(4), 329 - 354.
Thompson, Samantha. (2010). To script or not to script: Or, the challenge of being both efficient and personal when interacting with virtual reference patrons. Reference Librarian, 51(4), 363 - 366.
Harmeyer, Dave. (2010). My so-called second life. Reference Librarian, 51(1), 88 - 94.
Harmeyer, Dave. (2010). Reviving the reference interview: From desk to chat to phone. Reference Librarian, 8(4), 163 - 166.
Agyilar, P. P., Keating, K. K., Swanback, S. S. (2010). Click it, no more tick it: Online reference statistics. Reference Librarian, 51(4), 290 - 299.
Garrison, J. S. (2010). Making reference service count: Collecting and using reference service statistics to make a difference. Reference Librarian, 51(3), 202 - 211.
Agyilar, P. P., Keating, K. K., Swanback, S. S. (2010). Click it, no more tick it: Online reference statistics. Reference Librarian, 51(4), 290 - 299.
Garrison, J. S. (2010). Making reference service count: Collecting and using reference service statistics to make a difference. Reference Librarian, 51(3), 202 - 211.
Agyilar, P. P., Keating, K. K., Swanback, S. S. (2010). Click it, no more tick it: Online reference statistics. Reference Librarian, 51(4), 290 - 299.
Garrison, J. S. (2010). Making reference service count: Collecting and using reference service statistics to make a difference. Reference Librarian, 51(3), 202 - 211.
Agyilar, P. P., Keating, K. K., Swanback, S. S. (2010). Click it, no more tick it: Online reference statistics. Reference Librarian, 51(4), 290 - 299.
Garrison, J. S. (2010). Making reference service count: Collecting and using reference service statistics to make a difference. Reference Librarian, 51(3), 202 - 211.
Agyilar, P. P., Keating, K. K., Swanback, S. S. (2010). Click it, no more tick it: Online reference statistics. Reference Librarian, 51(4), 290 - 299.
Garrison, J. S. (2010). Making reference service count: Collecting and using reference service statistics to make a difference. Reference Librarian, 51(3), 202 - 211.
Agyilar, P. P., Keating, K. K., Swanback, S. S. (2010). Click it, no more tick it: Online reference statistics. Reference Librarian, 51(4), 290 - 299.
Garrison, J. S. (2010). Making reference service count: Collecting and using reference service statistics to make a difference. Reference Librarian, 51(3), 202 - 211.
Agyilar, P. P., Keating, K. K., Swanback, S. S. (2010). Click it, no more tick it: Online reference statistics. Reference Librarian, 51(4), 290 - 299.
Garrison, J. S. (2010). Making reference service count: Collecting and using reference service statistics to make a difference. Reference Librarian, 51(3), 202 - 211.
Agyilar, P. P., Keating, K. K., Swanback, S. S. (2010). Click it, no more tick it: Online reference statistics. Reference Librarian, 51(4), 290 - 299.
Garrison, J. S. (2010). Making reference service count: Collecting and using reference service statistics to make a difference. Reference Librarian, 51(3), 202 - 211.
Ven, Christian van der. (2008). Second Life: A tool for reference and international understanding. Reference Librarian, 49(2), 149 - 161.
DeVoe, Kristina M. (2008). Chat widgets: Placing your virtual reference services at your user's point(s) of need. Reference Librarian, 49(1), 99 - 101.
Hill, J. B., Madarash-Hill, Cherie, Allred, Alison. (2007). Outsourcing digital reference: The user perspective. Reference Librarian, 47(2), 57 - 74.
Hirko, Buff. (2006). VET: The Virtual Evaluation Toolkit. Reference Librarian, 46(95/96), 125 - 148.
Vondracek, Ruth. (2006). Balancing statewide and local digital reference service. Reference Librarian, 46(95/96), 81 - 98.
Bobrowsky, Tammy, Beck, Lynne, & Grant, Malaika. (2005). The chat reference interview: Practicalities and advice. Reference Librarian, 43(89/90), 179 - 191.
Matheson, Scott. (2004). Library LAWLINE: Collaborative virtual reference in a special library consortium. Reference Librarian, 101 - 114.
Hawkins Backhus, Sherry, & Pedersen Summey, Terri. (2003). Collaboration: The key to unlocking the dilemma of distance reference services. Reference Librarian, 40(83/84), 193 - 202.
Katz, Bill. (2003). Digital reference: An overview. Reference Librarian, 1 - 17.
Katz, Bill. (2003). Digital reference: An overview. Reference Librarian, 1 - 17.

Reference and User Services Quarterly

Van Fleet, Connie, Wallace, Danny P. (2001). Declining that invitation. Reference and User Services Quarterly, 40(3), 209.

Reference and User Services Association (RUSA)

Ct, Maryvon, Kochkina, Svetlana, Mawhinney, Ta. (2016). Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library. Reference and User Services Association (RUSA), 56. Retrieved from .
Ct, Maryvon, Kochkina, Svetlana, Mawhinney, Ta. (2016). Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library. Reference and User Services Association (RUSA), 56. Retrieved from .
Ct, Maryvon, Kochkina, Svetlana, Mawhinney, Ta. (2016). Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library. Reference and User Services Association (RUSA), 56. Retrieved from .
Ct, Maryvon, Kochkina, Svetlana, Mawhinney, Ta. (2016). Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library. Reference and User Services Association (RUSA), 56. Retrieved from .
Ct, Maryvon, Kochkina, Svetlana, Mawhinney, Ta. (2016). Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library. Reference and User Services Association (RUSA), 56. Retrieved from .

Reference & Users Services Quarterly

Chow, Anthony S., Croxton, Rebecca A. (2012). Information-seeking behavior and reference medium preferences. Reference & Users Services Quarterly, 51(3), 246 - 262.
Swenson Danowitz, Erica , Scanlon, Donna, Baugh, Georgia, Gaspar, Deborah, Lehmann, Sarah, Meszaros, Rosemary, Miller, Clare, Nail, Clark, Rosener, Ashley, Schwartz, Jennifer, Seale, Colleen, Sojdehei, Virginia, Wilson, Janice. (2012). Best free reference websites. Reference & Users Services Quarterly, 52(1), 53 - 58.
Matteson, Miriam L., Salamon, Jennifer, Brewster, Lindy. (2011). A systematic review of research on live chat service. Reference & Users Services Quarterly, 51(2), 172 - 190.
Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L. (2009). Developing a model for reference research statistics: Applying the \'warner model\' of reference question classification to streamline research services. Reference & Users Services Quarterly, 247.
Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L. (2009). Developing a model for reference research statistics: Applying the \'warner model\' of reference question classification to streamline research services. Reference & Users Services Quarterly, 247.
Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L. (2009). Developing a model for reference research statistics: Applying the \'warner model\' of reference question classification to streamline research services. Reference & Users Services Quarterly, 247.
Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L. (2009). Developing a model for reference research statistics: Applying the \'warner model\' of reference question classification to streamline research services. Reference & Users Services Quarterly, 247.
Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L. (2009). Developing a model for reference research statistics: Applying the \'warner model\' of reference question classification to streamline research services. Reference & Users Services Quarterly, 247.
Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L. (2009). Developing a model for reference research statistics: Applying the \'warner model\' of reference question classification to streamline research services. Reference & Users Services Quarterly, 247.
Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L. (2009). Developing a model for reference research statistics: Applying the \'warner model\' of reference question classification to streamline research services. Reference & Users Services Quarterly, 247.
Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L. (2009). Developing a model for reference research statistics: Applying the \'warner model\' of reference question classification to streamline research services. Reference & Users Services Quarterly, 247.
Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L. (2009). Developing a model for reference research statistics: Applying the \'warner model\' of reference question classification to streamline research services. Reference & Users Services Quarterly, 247.
Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L. (2009). Developing a model for reference research statistics: Applying the \'warner model\' of reference question classification to streamline research services. Reference & Users Services Quarterly, 247.
Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L. (2009). Developing a model for reference research statistics: Applying the \'warner model\' of reference question classification to streamline research services. Reference & Users Services Quarterly, 247.
Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L. (2009). Developing a model for reference research statistics: Applying the \'warner model\' of reference question classification to streamline research services. Reference & Users Services Quarterly, 247.
Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L. (2009). Developing a model for reference research statistics: Applying the \'warner model\' of reference question classification to streamline research services. Reference & Users Services Quarterly, 247.
Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L. (2009). Developing a model for reference research statistics: Applying the \'warner model\' of reference question classification to streamline research services. Reference & Users Services Quarterly, 247.
Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L. (2009). Developing a model for reference research statistics: Applying the \'warner model\' of reference question classification to streamline research services. Reference & Users Services Quarterly, 247.
Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L. (2009). Developing a model for reference research statistics: Applying the \'warner model\' of reference question classification to streamline research services. Reference & Users Services Quarterly, 247.
Naylor, Sharon, Stoffel, Bruce, & Van Der Laan, Sharon. (2008). Why isn't our chat reference used more? Finding of focus group discussions with undergraduate students. Reference & Users Services Quarterly, 47(4), 342 - 354.
Lankes, R. David. (2005). Digital reference research: "Stressmaker" or savior?. Reference & Users Services Quarterly, 44(4), 320 - 326.
(2004). Guidelines for implementing and maintaining virtual reference services. Reference & Users Services Quarterly, 44(1), 9 - 13.
Beaubien Bennett, Denise , Cenzer, Pamela S., & Kirk, Paul. (2004). A class assignment requiring chat-based reference. Reference & Users Services Quarterly, 44(2), 149 - 163.
Janes, Joseph, Hill, Chrystie. (2002). Finger on the pulse: Librarians describe evolving reference practice in an increasingly digital world. Reference & Users Services Quarterly, 42(1), 54 - 65.

Reference & Users Quarterly

Singer, Carol A. (2010). Ready Reference Collections: A History. Reference & Users Quarterly, 49(3), 253 - 264.

Reference & User services Quarterly

Schwarts, Howard R., Trott, Bar. (2014). The application of RUSA standards to the virtual reference interview. Reference & User services Quarterly, 54(1), 8 - 11.

Reference & User Services Quarterly

Schwartz, Howard, Trott, Bar. (2014). The Application of RUSA Standards to the Virtual Reference Interview.. Reference & User Services Quarterly, 54(1), 8 - 11.

Reference & User services Quarterly

Schwarts, Howard R., Trott, Bar. (2014). The application of RUSA standards to the virtual reference interview. Reference & User services Quarterly, 54(1), 8 - 11.

Reference & User Services Quarterly

Schwartz, Howard, Trott, Bar. (2014). The Application of RUSA Standards to the Virtual Reference Interview.. Reference & User Services Quarterly, 54(1), 8 - 11.
King, Valery, Christensen-Lee, Sa. (2014). Full-Time reference with Part-time Librarians. Reference & User Services Quarterly, 54(1), 34 - 43.
Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michel. (2014). So Text Me--Maybe. Reference & User Services Quarterly, 53(4), 300 - 312.

Reference & User services Quarterly

Schwarts, Howard R., Trott, Bar. (2014). The application of RUSA standards to the virtual reference interview. Reference & User services Quarterly, 54(1), 8 - 11.

Reference & User Services Quarterly

Schwartz, Howard, Trott, Bar. (2014). The Application of RUSA Standards to the Virtual Reference Interview.. Reference & User Services Quarterly, 54(1), 8 - 11.
King, Valery, Christensen-Lee, Sa. (2014). Full-Time reference with Part-time Librarians. Reference & User Services Quarterly, 54(1), 34 - 43.
Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michel. (2014). So Text Me--Maybe. Reference & User Services Quarterly, 53(4), 300 - 312.
Yang-Woo, K. (2014). Typology of Ambiguity on Representation of Information Needs.. Reference & User Services Quarterly, 53(4), 313 - 325.

Reference & User services Quarterly

Schwarts, Howard R., Trott, Bar. (2014). The application of RUSA standards to the virtual reference interview. Reference & User services Quarterly, 54(1), 8 - 11.

Reference & User Services Quarterly

Schwartz, Howard, Trott, Bar. (2014). The Application of RUSA Standards to the Virtual Reference Interview.. Reference & User Services Quarterly, 54(1), 8 - 11.
King, Valery, Christensen-Lee, Sa. (2014). Full-Time reference with Part-time Librarians. Reference & User Services Quarterly, 54(1), 34 - 43.
Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michel. (2014). So Text Me--Maybe. Reference & User Services Quarterly, 53(4), 300 - 312.
Yang-Woo, K. (2014). Typology of Ambiguity on Representation of Information Needs.. Reference & User Services Quarterly, 53(4), 313 - 325.

Reference & User services Quarterly

Schwarts, Howard R., Trott, Bar. (2014). The application of RUSA standards to the virtual reference interview. Reference & User services Quarterly, 54(1), 8 - 11.

Reference & User Services Quarterly

Schwartz, Howard, Trott, Bar. (2014). The Application of RUSA Standards to the Virtual Reference Interview.. Reference & User Services Quarterly, 54(1), 8 - 11.
King, Valery, Christensen-Lee, Sa. (2014). Full-Time reference with Part-time Librarians. Reference & User Services Quarterly, 54(1), 34 - 43.
Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michel. (2014). So Text Me--Maybe. Reference & User Services Quarterly, 53(4), 300 - 312.
Yang-Woo, K. (2014). Typology of Ambiguity on Representation of Information Needs.. Reference & User Services Quarterly, 53(4), 313 - 325.

Reference & User services Quarterly

Schwarts, Howard R., Trott, Bar. (2014). The application of RUSA standards to the virtual reference interview. Reference & User services Quarterly, 54(1), 8 - 11.

Reference & User Services Quarterly

Schwartz, Howard, Trott, Bar. (2014). The Application of RUSA Standards to the Virtual Reference Interview.. Reference & User Services Quarterly, 54(1), 8 - 11.
King, Valery, Christensen-Lee, Sa. (2014). Full-Time reference with Part-time Librarians. Reference & User Services Quarterly, 54(1), 34 - 43.
Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michel. (2014). So Text Me--Maybe. Reference & User Services Quarterly, 53(4), 300 - 312.
Yang-Woo, K. (2014). Typology of Ambiguity on Representation of Information Needs.. Reference & User Services Quarterly, 53(4), 313 - 325.

Reference & User services Quarterly

Schwarts, Howard R., Trott, Bar. (2014). The application of RUSA standards to the virtual reference interview. Reference & User services Quarterly, 54(1), 8 - 11.

Reference & User Services Quarterly

Schwartz, Howard, Trott, Bar. (2014). The Application of RUSA Standards to the Virtual Reference Interview.. Reference & User Services Quarterly, 54(1), 8 - 11.
King, Valery, Christensen-Lee, Sa. (2014). Full-Time reference with Part-time Librarians. Reference & User Services Quarterly, 54(1), 34 - 43.
Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michel. (2014). So Text Me--Maybe. Reference & User Services Quarterly, 53(4), 300 - 312.
Yang-Woo, K. (2014). Typology of Ambiguity on Representation of Information Needs.. Reference & User Services Quarterly, 53(4), 313 - 325.
Pomerantz, Jeffery. (2011). Identifying reusable resources in digital reference responses. Reference & User Services Quarterly, 50(4), 366 - 378.
Hicks, Alison, Sinkinson, Caroline. (2011). Situated questions and answers: Responding to library users with QR codes. Reference & User Services Quarterly, 51(1), 60 - 69.
Boykin, Amy W., Cunningham, Kay, Danowitz, Erica, Lee, Matt, Lehmann, Sarah, Nail, Clark, Scanlon, Donna, Seale, Colleen, Shuyler, Kristen, Sonsteby, Alec. (2011). Best free reference websites: Thirteenth annual list. Reference & User Services Quarterly, 51(1), 19 - 24.
Radford, Marie L., Connaway, Lynn Silipigni, Confer, Patrick A., Sabolcsi-Boros, Susanna, Kwon, Hannah. (2011). "Are We Getting Warmer?" Query clarification in live chat virtual reference. Reference & User Services Quarterly, 50(3), 259 - 279.
Duncan, Vicky, Gerrard, Angie. (2011). All together now! Integrating virtual reference in the academic library. Reference & User Services Quarterly, 50(3), 280 - 292.
Agosto, Denise E., Rozaklis, Lily, MacDonald, Craig, Abels, Eileen G. (2011). A model of the reference and information service process: An educators' perspective. Reference & User Services Quarterly, 50(3), 235 - 244.
Oakleaf, Megan, VanScoy, Amy. (2010). Instructional strategies for digital reference: Methods to facilitate student learning. Reference & User Services Quarterly, 49(4), 380 - 390.
Olszewski, Lawrence, Rumbaugh, Paula. (2010). An international comparison of virtual reference services. Reference & User Services Quarterly, 49(4), 360 - 380.
Bejune, Matthew M., Morris, Sara E. (2010). The development of the Virtual Notebook, a wiki-based ready reference technology. Reference & User Services Quarterly, 50(1), 27 - 34.
Rusa Guidelines. (2010). Guidelines for implementing and maintaining virtual reference services. Reference & User Services Quarterly, 50(1), 92 - 96.
Bosancic, Boris. (2010). A blueprint for building online reference knowledge bases. Reference & User Services Quarterly, 50(2), 152 - 161.
Meserve, Harry C., Belanger, Sandra E., Bowlby, Joan, Rosenblum, Lisa. (2009). Developing a model for reference research statistics: Applying the "Warner Model" of reference question classification to streamline research services. Reference & User Services Quarterly, 48(3), 247 - 258.
Desai, Christina M., Graves, Stephanie J. (2008). Cyberspace or face-to-face: The teachable moment and changing reference mediums. Reference & User Services Quarterly, 47(3), 242 - 255.
Granfield, Diane, Robertson, Mark. (2008). Preference for reference: New options and choices for academic library users. Reference & User Services Quarterly, 48(1), 44 - 53.
MacDonald, Karen I., VanDuinkerken, Wyoma, Stephens, Jane. (2008). It's all in the marketing: The impact of a virtual reference marketing campaign at Texas A&M University. Reference & User Services Quarterly, 47(4), 375 - 385.
Naylor, Sharon, Stoffel, Bruce, Van Der Laan, Sharon. (2008). Why isn't our chat reference used more? Findings of focus group discussions with undergraduate students. Reference & User Services Quarterly, 47(4), 342 - 354.
Portree, Martha, Evans, R. Sean, Adams, Tina M., Doherty, John J. (2008). Overcoming transactional distance: Instructional intent in an e-mail reference service. Reference & User Services Quarterly, 48(2), 142 - 152.
Wikoff, Nora. (2008). Reference transaction handoffs: Factors affecting the transition from chat to e-mail. Reference & User Services Quarterly, 47(3), 230 - 241.
Radford, Marie L. (2008). A personal choice: Reference service excellence. Reference & User Services Quarterly, 48(2), 108 - 115.
Kwon, Nahyun, Gregory, Vicki L. (2007). The effects of librarians' behavioral performance on user satisfaction in chat reference services. Reference & User Services Quarterly, 47(2), 137 - 148.
Mon, Lorri, Janes, Joseph W. (2007). The thank you study. Reference & User Services Quarterly, 46(4), 53 - 59.
Nicholson, Scott, Lankes, R. David. (2007). The digital reference electronic warehouse project. Reference & User Services Quarterly, 46(3), 45 - 59.
Reference and User Services Association. (2007). Guidelines for the development and promotion of multilingual collections and services. Reference & User Services Quarterly, 47(2), 198 - 200. Retrieved from http://www.rusq.org/wp-content/uploads/2007/47n2/PDFs/guidelines_multilingual.pdf.
Stormont, Sam. (2007). Looking to connect: Technical challenges that impede the growth of virtual reference. Reference & User Services Quarterly, 47(2), 114 - 119.
Zabel, Diane. (2007). A Reference Renaissance. Reference & User Services Quarterly, 47(2), 108 - 110.
Pomerantz, Jeffrey. (2006). Collaboration as the norm in reference work. Reference & User Services Quarterly, 46(1), 45 - 55.
Curry, Ann. (2005). If I ask, will they answer?. Reference & User Services Quarterly, 45(1), 65 - 75.
Trott, Barry. (2005). Advising readers online. Reference & User Services Quarterly, 44(3), 210 - 215.
Woodard, Beth S., Arp, Lori. (2005). One-on-one instruction. Reference & User Services Quarterly, 44(3), 203 - 209.
Woodard, Beth S. (2005). One-on-one instruction: From the reference desk to online chat. Reference & User Services Quarterly, 44(3), 203 - 209.
Cardina, Christen, Wicks, Donald. (2004). The changing roles of academic reference librarians over a ten-year period. Reference & User Services Quarterly, 44(2), 133 - 142.
Huling, Nancy. (2004). It's all about reference: Expanding the vision of the Virtual Reference Desk Conference. Reference & User Services Quarterly, 43(3), 190 - 191.
Johnson, Corey M. (2004). Online chat reference: Survey results from affiliates of two universities. Reference & User Services Quarterly, 43(3), 237 - 247.
Ward, David. (2004). Measuring the completeness of reference transactions in online chats. Reference & User Services Quarterly, 44(1), 46 - 56.
Ward, David, Liriano, Maira I., Gard, Betty A., Johnson, Rebecca L., Vyhnanek, Louis A., Beck, Susan J., Bivens-Tatum, Ronald W., Horowitz, Lisa, Davis, Valrie I., Fisher, Jane E., Herzog, Susan G., Wood, Julienne L. (2004). Guidelines for behavioral performance of reference and information service providers. Reference & User Services Quarterly, 44(1), 14 - 17.
Bao, Xue-Ming. (2003). A study of web-based interactive reference services via academic library home pages. Reference & User Services Quarterly, 42(3), 250 - 256.
Kawakami, Alice, Swartz, Pauline. (2003). Digital reference: training and assessment for service improvement. Reference & User Services Quarterly, 31(3), 227 - 236.
Kern, Kathleen. (2003). Communication, patron satisfaction, and the reference interview. Reference & User Services Quarterly, 43(1), 47 - 49.
Neuhaus, Paul, Van Fleet, Connie, Wallace, Danny P. (2003). Privacy and confidentiality in digital reference. Reference & User Services Quarterly, 43(1), 26 - 36.
Ronan, Jana. (2003). The reference interview online. Reference & User Services Quarterly, 43(1), 43 - 47.
Stacy-Bates, Kristine. (2003). E-mail reference responses from academic ARL libraries: An unobtrusive study. Reference & User Services Quarterly, 43(1), 59 - 70.
Van Fleet, Connie, Wallace, Danny P. (2003). Virtual libraries--real threats: Technostress and virtual reference. Reference & User Services Quarterly, 42(3), 188 - 191.
Wells, Catherine A., Wallace, Danny P., Van Fleet, Connie. (2003). Location, location, location. Reference & User Services Quarterly, 43(2), 133 - 137.
Curtis, Susan Chandler, Mann, Barbara J. (2002). Cooperative reference: Is there a consortium model?. Reference & User Services Quarterly, 41(4), 344 - 349.
Lankes, R. David, Shostack, Pauline. (2002). The necessity of real-time: fact and fiction in digital reference systems. Reference & User Services Quarterly, 41(4), 350 - 355.
Tenopir, Carol, Ennis, Lisa. (2002). A Decade of Digital Reference: 1991-2001. Reference & User Services Quarterly, 41(3), 264-274. Retrieved from http://search.ebscohost.com.proxy.libraries.rutgers.edu/login.aspx?direct=true&db=aph&AN=6677774&site=ehost-live.
Powell, Carol A., Bradigan, Pamela S. (2001). E-mail reference services: Characteristics and effects on overall reference services at an academic health sciences library. Reference & User Services Quarterly, 41(2), 170 - 178.
Sowards, Steven W. (2001). Declining that invitation: a response to Jerry Campbell. Reference & User Services Quarterly, 40(3), 209 - 212.
Young, Nancy J., Von Seggern, Marilyn. (2001). General Information Seeking in Changing Times. Reference & User Services Quarterly, 41(2), 159 - 169.
Campbell, Jerry D. (2000). Clinging to traditional reference services. Reference & User Services Quarterly, 39(3), 223 - 227.
D'Angelo, Barbara J., Maid, Barry M. (2000). Virtual classroom, virtual library: Library services for an online writing laboratory. Reference & User Services Quarterly, 39(3), 278 - 283.
Garnsey, Beth A., Powell, Ronald R. (2000). Electronic mail reference services in the public library. Reference & User Services Quarterly, 39(3), 245 - 254.
Gray, Suzanne M. (2000). Virtual reference services: Directions and agendas. Reference & User Services Quarterly, 39(4), 365 - 375.
Kasowitz, Abby S., Bennett, Blythe A., Lankes, R. David. (2000). Quality standards for digital reference consortia. Reference & User Services Quarterly, 39(4), 355 - 364.
Lankes, R. David. (2000). The birth cries of digital reference. Reference & User Services Quarterly, 39(4), 352 - 354.
McGlamery, Susan, Coffman, Steve. (2000). Moving reference to the web. Reference & User Services Quarterly, 39(4), 380 - 387.
Ross, Catherine Sheldrick, Nilsen, Kirsti. (2000). Has the internet changed anything in reference?. Reference & User Services Quarterly, 40(2), 147.
Stacy-Bates, Kristine K. (2000). Ready-reference resources and e-mail reference on academic ARL web sites. Reference & User Services Quarterly, 40(1), 61 - 73.
Straw, Joseph E. (2000). A virtual understanding: the reference interview and question negotiation in the digital age. Reference & User Services Quarterly, 39(4), 376 - 379.
Wilson, Myoung C. (2000). Evolution or entropy? Changing reference/user culture and the future of reference librarians. Reference & User Services Quarterly, 39(4), 387 - 390.
Frank, Donald G., Calhoun, Katharine L., Henson, Bruce, Madden, M. Leslie, Raschke, Gregory K. (1999). The changing nature of reference and information services: Predictions and realities. Reference & User Services Quarterly, 39(2), 151 - 157.
Janes, Joseph, Carter, David S., Memmott, Patricia. (1999). Digital reference services in academic libraries. Reference & User Services Quarterly, 39(2), 145 - 150.
Anderson, Charles R. (1998). Quo Vadimus?. Reference & User Services Quarterly, 37(3), 253 - 258.
Koyama, Janice T. (1998). http://digiref.scenarios.issues.. Reference & User Services Quarterly, 38(1), 51 - 53.
Kresh, Diane Nester, Arret, Linda. (1998). Do birds fly?. Reference & User Services Quarterly, 38(1), 17 - 21.
Lankes, R. David. (1998). AskA's: Lessons learned from K-12 digital reference services. Reference & User Services Quarterly, 38(1), 63 - 71.
Lipow, Anne Grodzins. (1998). Reference service in a digital age. Reference & User Services Quarterly, 38(1), 47 - 81.
Mann, Thomas. (1998). Reference service, human nature, copyright, and offsite service--in a "digital age"?. Reference & User Services Quarterly, 38(1), 55 - 61.
Nardi, Bonnie A. (1998). Information ecologies. Reference & User Services Quarterly, 38(1), 49 - 50.
Reger, Nancy K. (1998). Redefining reference services: Transitioning at one public library. Reference & User Services Quarterly, 38(1), 73 - 75.
Sloan, Bernie. (1998). Electronic reference services: Some suggested guidelines. Reference & User Services Quarterly, 38(1), 77 - 81.
Zumalt, Joseph R., Pasicznyuk, Robert W. (1998). The Internet and reference services. Reference & User Services Quarterly, 38(2), 165 - 172.
Lipow, Anne Grodzins. (1997). Thinking out loud: who will give reference service in the digital environment?. Reference & User Services Quarterly, 37(2), 125 - 129.
Mendelsohn, Jennifer. (1997). Perspectives on quality reference service in an academic library: A qualitative study. Reference & User Services Quarterly, 36(4), 544 - 557. Retrieved from http://web.archive.org/web/20000816180047/http://www.ala.org/rusa/rusq/99mendelsohn.html#h2.

Reference $ User Services Quarterly

Ryan, Marianne, Quidachay-Swan, Seth. (2013). The effect of time of day on reference interactions in academic law libraries. Reference $ User Services Quarterly, 52(4), 298 - 301.

Refer

McGlamery, Susan. (2010). Ask it locally, get answers globally: 24/7 reference and the QuestionPoint community. Refer, 26(2), 2 - 5.
Arathoon, Trish. (2006). Engaging with the virtual customer: seminar report. Refer, 22(1), 3 - 12.
Bradburn, Jean. (2006). Virtual or traditional: the impact of change on information services. Refer, 22(3), 4 - 7.
Nilsen, Kirsti. (2005). Virtual versus face-to-face reference. Refer, 21(3), 12 - 19.

Qualitative Research Reports in Communication

Kindred, Jeannette, Roper, Shannon L. (2004). Making connections via Instant Messenger (IM): Student use of IM to maintain personal relationships. Qualitative Research Reports in Communication, 5, 48 - 54.

Publications

Khan, Rubia, Khan, Arif, Malik, Sidra, Idrees, Haroon. (2017). Virtual reference services through web search engines: Study of academic libraries in Pakistan. Publications, 5,6(2).

Public Services Quarterly

Henry, Jo. (2011). Death of reference or birth of new marketing age?. Public Services Quarterly, 7(1/2), 87 - 93.
Izenstark, Amanda K. (2009). Choosing the right free IM providers and clients for your library. Public Services Quarterly, 5(1), 41 - 48. Retrieved from http://www.informaworld.com/smpp/content~content=a909255517~db=all.
Goda, D., C. Bish. (2008). frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing. Public Services Quarterly, 4(4), 291 - 316.
Goda, D., C. Bish. (2008). frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing. Public Services Quarterly, 4(4), 291 - 316.
Goda, D., C. Bish. (2008). frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing. Public Services Quarterly, 4(4), 291 - 316.
Goda, D., C. Bish. (2008). frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing. Public Services Quarterly, 4(4), 291 - 316.
Goda, D., C. Bish. (2008). frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing. Public Services Quarterly, 4(4), 291 - 316.
Goda, D., C. Bish. (2008). frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing. Public Services Quarterly, 4(4), 291 - 316.
Goda, D., C. Bish. (2008). frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing. Public Services Quarterly, 4(4), 291 - 316.
Casebier, Katherine D. (2006). The University of Texas at Arlington's virtual reference service: an evaluation by the reference staff. Public Services Quarterly, 2(2), 127 - 136.
Clanton, Clista C., Staggs, Geneva B., Williams, Thomas L. (2006). Evaluating a chat reference service at the University of South Alabama' s Baugh Biomedical Library. Public Services Quarterly, 2(2), 107 - 125.
Markgren, Susanne. (2006). Digital reference services bibliography. Public Services Quarterly, 2(2), 194 - 195.
Smyth, Joanne B., MacKenzie, James C. (2006). Comparing virtual reference exit survey results and transcript analysis: A model for service evaluation. Public Services Quarterly, 2(2), 85 - 99.
Syrkin, Darby. (2006). At the desk or online: Reference training, measurements, and guidelines. Public Services Quarterly, 2(2), 191 - 192.

Public Service Quarterly

Gabarek Roper, Kristin, Sobel, Karen. (2012). Anonymity versus perceived patron identity in virtual reference transcripts. Public Service Quarterly, 8(4), 297 - 315.

Public Library Quarterly

Cabniss, Jas. (2015). An Assesment of University of Washington\'s Chat Services. Public Library Quarterly, 34(1), 85 - 96.
Cabniss, Jas. (2015). An Assesment of University of Washington\'s Chat Services. Public Library Quarterly, 34(1), 85 - 96.
Cabniss, Jas. (2015). An Assesment of University of Washington\'s Chat Services. Public Library Quarterly, 34(1), 85 - 96.
Cabniss, Jas. (2015). An Assesment of University of Washington\'s Chat Services. Public Library Quarterly, 34(1), 85 - 96.
Cabniss, Jas. (2015). An Assesment of University of Washington\'s Chat Services. Public Library Quarterly, 34(1), 85 - 96.
Cabniss, Jas. (2015). An Assesment of University of Washington\'s Chat Services. Public Library Quarterly, 34(1), 85 - 96.
Cabniss, Jas. (2015). An Assesment of University of Washington\'s Chat Services. Public Library Quarterly, 34(1), 85 - 96.
Scott, Rachel. (2011). The role of public libraries in community building. Public Library Quarterly, 30(3), 191 - 227.

Public Library Journal

Brown, Peter. (2011). Online reference takes off. Public Library Journal, 26(1), 11 - 13.

Public Libraries

Carroll, Holly, Leszcz, Brian, Pool, Kristen, Strobel, Tracy. (2007). KnowItNow. Public Libraries, 46(1), 45 - 53.
Clapp, Janet, Pfeil, Angela. (2005). Virtually seamless. Public Libraries, 44(2), 95 - 100.
Houghton, Sarah. (2005). Instant messaging: Quick and dirty reference for teens and others. Public Libraries, 44(4), 192 - 193.
Wilson, A. Paula. (2005). Virtual reference shakes hands with the library portal: Doing things a little bit differently. Public Libraries, 44(6), 333 - 335.
Coffman, Steve. (2001). So you want to do virtual reference?. Public Libraries, 14 - 20.
Thomsen, Elizabeth. (2000). Reference questions on your web site. Public Libraries, 39(4), 204 - 205.
Foster, Janet B. (1999). Web reference: A virtual reality. Public Libraries, 38(2), 94 - 95.
O'Neill, Nancy. (1999). E-mail reference service in the public library: A virtual necessity. Public Libraries, 38(5), 302 - 303; 305.
O'Neill, Nancy. (1999). E-mail reference service in the public library: A virtual necessity. Public Libraries, 38(5), 302 - 303, 305.

Public Access Computer Systems Review

Vander Meer, Patricia Fravel, Poole, Howard, Van Valey, Thomas. (1997). Are library users also computer users? A survey of faculty and implications for services. Public Access Computer Systems Review, 8. Retrieved from http://epress.lib.uh.edu/pr/v8/n1/vand8n1.html.

Program: Electronic Library and Information Systems

Berube, Linda. (2004). Collaborative digital reference: An Ask a Librarian (UK) overview. Program: Electronic Library and Information Systems, 38(1), 29 - 41.
Payne, Georgina F., Bradbury, David. (2002). An automated approach to online digital reference: the Open University Library OPAL Project. Program: Electronic Library and Information Systems, 36(1), 5 - 12.

Program: Electronic library and Information systems

Davies, Margaret. (2001). Creating a virtual reference library: Experiences at Suffolk libraries and Heritage. Program: Electronic library and Information systems, 35(1), 43 - 56.

Proceedings International Conference on Conception of Library and Information Science

Sonnenwald, Diane H., Marchionini, Gary, Wildemuth, Barbara M., Dempsey, Bert J., Viles, Charles R., Tibbo, Helen R., Smith, John B. (1999). Collaboration services in a participatory digital library: An emerging design. Proceedings International Conference on Conception of Library and Information Science, . Retrieved from http://dlist.sir.arizona.edu/1314/.

PreText Magazine

Hathorn, Clay. (1997). The librarian is dead, long live the librarian. PreText Magazine, . Retrieved from http://web.archive.org/web/20030802133903/www.pretext.com/oct97/features/story4.htm.

Portal: Libraries and the Academy

Cummings, Joel, Cummings, Lara, Frederiksen, Linda. (2007). User preferences in references services: virtual reference and academic libraries. Portal: Libraries and the Academy, 7(1), 81 - 96.
Ward, David, Kern, M. Kathleen. (2006). Combining IM and vendor-based chat: A report from the frontlines of an integrated service. Portal: Libraries and the Academy, 6(4), 417 - 429.
Arnold, Julie, Kaske, Neal. (2005). Evaluating the quality of a chat service. Portal: Libraries and the Academy, 5(2), 177 - 193.
Horowitz, Lisa R., Flanagan, Patricia A., Helman, Deborah L. (2005). The viability of live online reference: An assessment. Portal: Libraries and the Academy, 5(2), 239 - 258.
Kaske, Neal. (2004). The ubiquitous library is here. Portal: Libraries and the Academy, 4(2), 291 - 297.

Portal

Eakin, Lori, Pomerantz, Jeffrey. (2009). Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services. Portal, 9(1), 133 - 164.

PNLA Quarterly

Roberts, Brent. (2004). What libraries do best: Bringing warmth to virtual reference. PNLA Quarterly, 68(3), 8 - 9, 22.
Coon, Brad, Wojtowicz, Richard. (2002). Electronic reference: Trends and considerations. PNLA Quarterly, 67(1), 17 - 19.
Gourlay, Peter. (2002). The collaborative digital reference service. PNLA Quarterly, 66(2), 15 - 16.
Staley, Laura. (1998). E-mail reference: Experiences at University City. PNLA Quarterly, 62. Retrieved from http://www.pnla.org/quart/su98/staley.htm.

Planner

Maharana, Bulu, Sahu, N. K., Deb, Arundhati, Bhue, Siba, Majhi, Sabitri. (2008). Library mashups: Web 2.0 tool for integrating contents and services of libraries. Planner.

Partnership: the Canadian Journal of Library and Information Practice and Research

Bedwell, Linda, Rodrigues, Denyse, Duggan, Lawrence J., Orlov, Stanislav. (2008). IM a librarian: Extending virtual reference services through instant messaging and chat widgets. Partnership: the Canadian Journal of Library and Information Practice and Research, 3(2), 1 - 17.

Pakistani Library & Information Journal

Khan, Asad, Khan, Fauzd. (2014). Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide.. Pakistani Library & Information Journal, 45(2), 69 - 75.
Khan, Asad, Khan, Fauzd. (2014). Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide.. Pakistani Library & Information Journal, 45(2), 69 - 75.
Khan, Asad, Khan, Fauzd. (2014). Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide.. Pakistani Library & Information Journal, 45(2), 69 - 75.
Khan, Asad, Khan, Fauzd. (2014). Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide.. Pakistani Library & Information Journal, 45(2), 69 - 75.
Khan, Asad, Khan, Fauzd. (2014). Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide.. Pakistani Library & Information Journal, 45(2), 69 - 75.
Khan, Asad, Khan, Fauzd. (2014). Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide.. Pakistani Library & Information Journal, 45(2), 69 - 75.
Khan, Asad, Khan, Fauzd. (2014). Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide.. Pakistani Library & Information Journal, 45(2), 69 - 75.

Pakistan Library & Information Science Journal

Khan, Asad. (2006). Digital/virtual reference services in libraries: An Internet-based reference service. Pakistan Library & Information Science Journal, 37(1), 13 - 18.

Online Information Review

Sabiote, Carmen M., Fras, Dolores M., Castaeda, J. Alberto. (2012). E-service quality as antecedent to e-satisfaction: The moderating effect of culture. Online Information Review, 36(2), 157 - 174.
Vakkari, Pertti. (2011). Comparing Google to a digital reference service for answering factual and topical requests by keyword and question queries. Online Information Review, 35(6), 928 - 941.

Online Currents

Regan, Caroline. (2001). Virtual reference: 24 x 7 in your library/information center. Online Currents, 16(7).

Online

Murphy, Joe. (2010). Using mobile devices for research: smartphones, databases, and libraries. Online, 34(3), 14 - 18.
Bedwell, Linda. (2009). Making Chat Widgets Work for Online Reference. Online, 33(3), 20 - 23.
Badke, William. (2007). Blind co-browsing, teachable moments, and the power of gaming. Online, 31(4), 43 - 45.
Wisniewski, Jeff, Fichter, Darlene. (2007). Electronic resources won't sell themselves: Marketing tips. Online, 31(1), 54 - 57.
Lupien, Pascal. (2006). Virtual reference in the age of pop-up blockers, firewalls, and Service Pack 2. Online, 30(4), 14 - 19.
Houghton, Sarah, Schmidt, Aaron. (2005). Web-based chat vs instant messaging. Online, 29(4), 26 - 30.
Fernandez, Joe. (2004). Facing live reference. Online, 28(3), 37 - 40.
Fernandez, Joe. (2003). Australian virtual libraries for Crocodile Dundee and the Sheilas. Online, 27(2), 27 - 30.
O'Leary, Mick. (2003). QuestionPoint fortifies libraries in internet age. Online, 27(3), 70 - 72.
O'Leary, Mick. (2003). QuestionPoint fortifies libraries in Internet age. Online, 27(3), 70 - 72.
Kimmel, Stacey, Heise, Jenne. (2001). Being there: Tools for online synchronous reference. Online, 25(6), 30.
Tenopir, Carol, Ennis, Lisa A. (2001). Reference Services in the New Millennium. Online, 25(4), 40-45. Retrieved from http://search.ebscohost.com.proxy.libraries.rutgers.edu/login.aspx?direct=true&db=aph&AN=5010681&site=ehost-live.
Tenopir, Carol, Ennis, Lisa. (1998). The impact of digital reference on librarians and library users. Online, 22(6), 84 - 88. Retrieved from http://search.ebscohost.com.proxy.libraries.rutgers.edu/login.aspx?direct=true&db=aph&AN=1241127&site=ehost-live.
Matson, Lisa Dallape, Bonski, David J. (1997). Do digital libraries need librarians? an experimental dialog. Online. Retrieved from http://web.archive.org/web/20020601160253/http://www.onlinemag.net/NovOL97/matson11.html.
Jensen, Ann, Sih, Julie. (1995). Using E-mail and the Internet to teach users at their desktops. Online, 19(5), 82 - 86.
Tenopir, Carol, Neufang, Ralf. (1995). Electronic reference options: tracking the changes. Online, 19(4), 67-73. Retrieved from Full Text HTML HTML: http://vnweb.hwwilsonweb.com/hww/jumpstart.jhtml?recid=0bc05f7a67b1790ef1c842b51c5cf5a4f77ffccea97628e26a402e3a1ae357db158d09ce2f5fbce1&fmt=H.
Keselica, Mary, Hawkins, Donald T. (1994). The 'people' part of groupware. Online, 18(2), 104 - 105.
Ladner, Sharyn J., Tillman, Hope N. (1993). Using the internet for reference. Online, 17(1), 45 - 51.
Sawyer, Deborah C. (1993). A matter of confidence: Asking reference questions over the Internet. Online, 17, 8 - 9.

OLA Quarterly

Tucker-Raymond, Caleb. (2011). Why collaborate?. OLA Quarterly, 17(2), 9 - 12.
Tucker-Raymond, Caleb. (2004). The next wave for virtual reference. OLA Quarterly, 10(2), 10.
Tucker-Raymond, Caleb. (2004). What's next for statewide digital reference. OLA Quarterly, 9(4), 12 - 13.
Vondracek, Ruth. (2004). Statewide virtual reference: A second call to action. OLA Quarterly, 9(4), 14 - 15.
Munro, Karen, Zeidman-Karpinski, Annie. (2003). A hitchhiker's guide to chat. OLA Quarterly, 9(2), 2 - 6. Retrieved from https://scholarsbank.uoregon.edu/dspace/handle/1794/4494.

OCLC Newsletter

Gauder, Brad. (2003). Bringing virtual reference to library usrs in Canada. OCLC Newsletter, 261. Retrieved from http://www5.oclc.org/downloads/design/e-newsletter/n261/canada.htm.

Nylink Connection

Neale, Jane C. (2002). Virtual reference services: Part 1 types of virtual reference. Nylink Connection, 3(4), 7 - 8. Retrieved from http://web.archive.org/web/20060902180411/http://nylink.suny.edu/docu/nc/NCwin02.pdf.
Neale, Jane C. (2002). Virtual reference services: Part 2 types of virtual reference. Nylink Connection, 4(1), 15 - 16. Retrieved from http://web.archive.org/web/20060902180411/http://nylink.suny.edu/docu/nc/NCspr02.pdf.
Neale, Jane C. (2002). Virtual reference services: Part 3 types of virtual reference. Nylink Connection, 4(2), 22 - 23. Retrieved from http://web.archive.org/web/20060902180411/http://nylink.suny.edu/docu/nc/NCsum02.pdf.

NyLink Connection

Cichanowicz, Edana McCaffery. (2001). Sunday Night Live! An experiment in live reference chat. NyLink Connection, 3(1), 8 - 9. Retrieved from http://nylink.org/publications/nc/pdf/NCspr01.pdf.

Notes

Szymanski, Gerald, Fields, Mary Alice. (2005). Virtual reference in the music library. Notes, 61(3), 634 - 658.
Lascoki, David. (2000). Reference. Notes, 56(3), 605 - 610.
Lascoki, David. (2000). Reference. Notes, 56(3), 605 - 610.

North Carolina Libraries

Sanders, Mark. (2009). 265010JoynerRef: Text Message Reference Service @ ECU. North Carolina Libraries, 67(1/2), 20 - 21.
Sanders, Mark. (2006). "AIM" for success with IM. North Carolina Libraries, 64(3/4), 57 - 59.
Herzog, Susan. (2003). Integrating a new service: One library's experience with digital reference. North Carolina Libraries, 61(4), 152 - 153.

NextSpace

Bolander, Robert C., Connaway, Lynn Silipigni, Radford, Marie L. (2006). Seeking synchronicity: OCLC and Rutgers researchers explore virtual reference services by analyzing chat transcripts. NextSpace, 1(2), 18 - 19.

New Zealand Library & Information Management Journal

Lee, Lisa Sandra. (2008). Reference services for students studying by distance: A comparative study of the attitudes distance students have towards phone, email, and chat reference services. New Zealand Library & Information Management Journal, 51(1), 6 - 21.

New York Times

Koch, Neal. (2002, August 29, 2002). Ready with answers around the clock. New York Times.

New World Library

VanDuinkerken, Wyoma, Stephens, Jane, MacDonald, Karen I. (2009). The chat reference interview: Seeking evidence based on RUSA's guidelines. New World Library, 110(3/4), 107 - 121.

New World Libraries

Devllin, F., L. Currie, J. Stratt. (2008). Successful approaches to teaching through chat. New World Libraries, 223 - 234.
Devllin, F., L. Currie, J. Stratt. (2008). Successful approaches to teaching through chat. New World Libraries, 223 - 234.
Devllin, F., L. Currie, J. Stratt. (2008). Successful approaches to teaching through chat. New World Libraries, 223 - 234.
Devllin, F., L. Currie, J. Stratt. (2008). Successful approaches to teaching through chat. New World Libraries, 223 - 234.
Devllin, F., L. Currie, J. Stratt. (2008). Successful approaches to teaching through chat. New World Libraries, 223 - 234.
Devllin, F., L. Currie, J. Stratt. (2008). Successful approaches to teaching through chat. New World Libraries, 223 - 234.
Devllin, F., L. Currie, J. Stratt. (2008). Successful approaches to teaching through chat. New World Libraries, 223 - 234.

New Library World

Gossett, J., Stephan, E., Marrall, R. (2012). Implementing reference statistics collection software at multiple library service points. New Library World, 113(5/6), 235 - 248.
Gossett, J., Stephan, E., Marrall, R. (2012). Implementing reference statistics collection software at multiple library service points. New Library World, 113(5/6), 235 - 248.
Gossett, J., Stephan, E., Marrall, R. (2012). Implementing reference statistics collection software at multiple library service points. New Library World, 113(5/6), 235 - 248.
Gossett, J., Stephan, E., Marrall, R. (2012). Implementing reference statistics collection software at multiple library service points. New Library World, 113(5/6), 235 - 248.
Gossett, J., Stephan, E., Marrall, R. (2012). Implementing reference statistics collection software at multiple library service points. New Library World, 113(5/6), 235 - 248.
Gossett, J., Stephan, E., Marrall, R. (2012). Implementing reference statistics collection software at multiple library service points. New Library World, 113(5/6), 235 - 248.
Gossett, J., Stephan, E., Marrall, R. (2012). Implementing reference statistics collection software at multiple library service points. New Library World, 113(5/6), 235 - 248.
Gossett, J., Stephan, E., Marrall, R. (2012). Implementing reference statistics collection software at multiple library service points. New Library World, 113(5/6), 235 - 248.
Solis, Jacqueline, Hampton, Ellen M. (2009). Promoting a comprehensive view of library resources in a course management system. New Library World, 110(1/2), 81 - 91.
Nilsen, Kirsti. (2006). Comparing users' perspectives of in-person and virtual reference. New Library World, 107(3), 91 - 104.

Net Connect

Hirko, Buff. (2005). Mainstreaming chat. Net Connect, 32.

Nebraska Library Association Quarterly

Bicknell-Holmes, Tracy. (2007). Chat & instant messaging for reference services: A selected bibliography. Nebraska Library Association Quarterly, 38(4), 3 - 8.
Maxey-Harris, Charlene. (2003). Chat reference service pilot. Nebraska Library Association Quarterly, 34(2), 6 - 8.

National Library of Australia Gateways

None. (2000). Where in the world is all the information? New opportunities for reference services. National Library of Australia Gateways, 43. Retrieved from .
None. (2000). Where in the world is all the information? New opportunities for reference services. . Retrieved from http://web.archive.org/web/20051216154804/http://www.nla.gov.au/ntwkpubs/gw/43/p10a01.html.

Music Reference Services Quarterly

Tynan, Megan. (2011). ChaCha: A new tool for today's libraries or just the latest toy?. Music Reference Services Quarterly, 14(3), 146 - 156.
Sugimoto, Cassidy R. (2008). Evaluating reference transactions in academic music libraries. Music Reference Services Quarterly, 11(1), 32.

Mississippi Libraries

Strom, Lorraine. (2002). The emerging virtual reference desk. Mississippi Libraries, 66(3), 71 - 73.

Medical Reference Services Quarterly

Fan, Suhua C., Fought, Rick L., Gahn, Paul . (2017). Adding a feature: Can a pop-up chat box enhance virtual reference services?. Medical Reference Services Quarterly, 36(3), 220 - 228.
Fan, Suhua C., Welch, Jennifer . (2016). Content analysis of virtual reference data: Reshaping library website design. Medical Reference Services Quarterly, 35(3), 294 - 304.
Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V. (2012). Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library. Medical Reference Services Quarterly, 31(2), 159 - 170.
Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V. (2012). Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library. Medical Reference Services Quarterly, 31(2), 159 - 170.
Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V. (2012). Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library. Medical Reference Services Quarterly, 31(2), 159 - 170.
Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V. (2012). Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library. Medical Reference Services Quarterly, 31(2), 159 - 170.
Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V. (2012). Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library. Medical Reference Services Quarterly, 31(2), 159 - 170.
Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V. (2012). Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library. Medical Reference Services Quarterly, 31(2), 159 - 170.
Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V. (2012). Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library. Medical Reference Services Quarterly, 31(2), 159 - 170.
Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V. (2012). Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library. Medical Reference Services Quarterly, 31(2), 159 - 170.
Lapidus, Mariana, Bond, Irena. (2009). Virtual Reference: Chat with Us!. Medical Reference Services Quarterly, 28(2), 133 - 142.
Glassman, Nancy R., Habousha, Racheline G., Minuti, Aurelia, Schwartz, Rachel, Sorensen, Karen. (2009). Let me show you how it's done! Desktop sharing for distance learning from the D. Samuel Gottesman Library. Medical Reference Services Quarterly, 28(4), 297 - 308.
Kipnis, Daniel G., Kaplan, Gary E. (2008). Analysis and lessons learned instituting an instant messaging reference service at an academic health sciences library: The first year. Medical Reference Services Quarterly, 27(1), 33 - 51.
De Groote, Sandra L. (2005). Questions asked at the virtual and physical health sciences reference desk: how do they compare and what do they tell us?. Medical Reference Services Quarterly, 24(2), 11 - 23.
Dee, Cheryl R. (2005). Digital reference service: Trends in academic health science libraries. Medical Reference Services Quarterly, 24(1), 19 - 27.
Markgren, Susanne, Ascher, Marie T., Crow, Suzanne J., Lougee-Heimer, Haldor. (2004). Asked and answered-online: how two medical libraries are using OCLC's questionpoint to answer reference questions.. Medical Reference Services Quarterly, 23(1), 13 - 28.
Behm, Leslie M. (2003). One library's experience with review and selection of chat software for reference. Medical Reference Services Quarterly, 22(2), 85 - 92.
Dee, Cheryl R. (2003). Chat reference service in medical libraries: Part 1- An introduction. Medical Reference Services Quarterly, 22(2), 1 - 13.
Dee, Cheryl R. (2003). Chat reference service in medical libraries: Part 2- Trends in medical school libraries. Medical Reference Services Quarterly, 22(2), 15 - 28.
Jerant, Lisa Lott, Firestein, Kenneth. (2003). Not virtual, but a real, live, online, interactive reference service. Medical Reference Services Quarterly, 22(2), 57 - 68.
MacDonald, Marlyse H. (2003). Planning, implementing, and using a virtual reference service.. Medical Reference Services Quarterly, 22(2), 69 - 75.
McGraw, Kathleen A., Heiland, Jennifer, Harris, Julianna C. (2003). Promotion and evaluation of a virtual reference service. Medical Reference Services Quarterly, 22(2), 41 - 56.
Parker, Sandi K., Johnson, E. Diane. (2003). The region 4 collaborative virtual eeference project. Medical Reference Services Quarterly, 22(2), 29 - 39.
Stone, Martha E., Foxman, Carole, Sostack, Maura, Francar, Lori, Hall, Patrice, Markwell, Linda Garr. (2003). "Ask a Librarian": The experience of four hospital libraries. Medical Reference Services Quarterly, 22(2), 93 - 105.
Connor, Elizabeth. (2002). Real-time reference: The use of chat technology to improve point of need assistance. Medical Reference Services Quarterly, 21(4), 1 - 14.
Dee, Cheryl R., Wellik, Kay E. (2001). Current environment of hospital library reference: Part 2- trends for the future of reference. Medical Reference Services Quarterly, 20(1), 69 - 78.
Fishman, Diane L. (1998). Managing the virtual reference desk: How to plan an effective e-mail reference system.. Medical Reference Services Quarterly, 1(17), 1 - 10.
Schilling-Eccles, Katherine, Harzbecker, Joseph J. Jr. (1998). The user of electronic mail at the reference desk: Impact of a computer mediated communication technology on librarian-client interactions. Medical Reference Services Quarterly, 17(4), 17 - 27.

McConnell Funding Project Final Report - Diane Granfeld Principal Investigator

Ryerson Universi. (2002). A digital reference service for a digital library: Chat technology in a remote reference service. . Retrieved from www.ryerson.ca/library/ask/McConnell.pdf.

Louisiana Libraries

Stigall, Lisa. (2006). LOUIS column. Louisiana Libraries, 69(2), 6 - 6.
Dennison, Karen, Sanders, Mark M., Sims, Melanie E. (2005). M3-marketing, manpower and measurement: Virtual reference service at LSU libraries. Louisiana Libraries, 67(4), 23 - 27.
Weston, Wil. (2004). The multitasking librarian. Louisiana Libraries, 67(2), 3 - 5.
Corrigan, Andy, Diamond, Tom, Hill, J. B. (2002). Electronic reference service trends among Louisiana academic libraries. Louisiana Libraries, 65(1), 3 - 12.

Logos

Maness, Jack M. (2006). Library 2.0: The next generation of web-based library services. Logos, 17(3), 139 - 145.

LISNews.com

Keyser, Marcia. (2003). Why virtual reference? Compilation of discussion on DIG_REF discussion list. http://web.archive.org/web/20070427090903/http://www.lisnews.com/article.php3?sid=20030213083700.

LIRT News

Yuan, Haiwang. (2001). A brief look at eGain Live, web contact software for the implementation digital reference services. LIRT News, 23. Retrieved from http://www3.baylor.edu/LIRT/lirtnews/2001/jsreview.html.
Ronan, Jana. (2000). Virtual reference: A hot new idea for extending services to remote users. LIRT News, 23. Retrieved from http://www3.baylor.edu/LIRT/lirtnews/2000/schat.html.

Libri: International Journal of Libraries and Information Services

Hodges, Ruth A. (2002). Assessing digital reference. Libri: International Journal of Libraries and Information Services, 52(3), 157 - 168. Retrieved from http://www.librijournal.org/pdf/2002-3pp157-168.pdf.

Libri: International Joural of Libraries & Information Services

Nicholas, Pauline. (2011). Creating a digital reference agenda for academic libraries in Jamacia: An exploratory case study. Libri: International Joural of Libraries & Information Services, 61(4), 258 - 280.
Penzhorn, Cecilia. (2007). Training for digital reference: A South African experience. Libri: International Joural of Libraries & Information Services, 57(2), 76 - 83.

Libri

Connaway, Lynn Silipigni, Radford, Marie L. (2010). Virtual reference service quality: Critical components for adults and the net-generation. Libri, 60(2), 165 - 180.
Connaway, Lynn Silipigni, Radford, Marie L., Dickey, Timothy J., Williams, Jocelyn de Angelis, Confer, Patrick. (2008). Sense making and synchronicity: Information-seeking behavior behaviors of millenials and baby boomers. Libri, 58(2), 123 - 135. Retrieved from http://www.oclc.org.proxy.libraries.rutgers.edu/research/publications/archive/2008/connaway-libri.pdf.

Library Trends

Webster, Peter. (2006). Interconnected and innovative libraries: Factors tying libraries more closely together. Library Trends, 54(3), 382 - 393.
White, Marilyn Domas, Marsh, Emily E. (2006). Content analysis: A flexible methodology. Library Trends, 51(1), 22 - 45.
Walter, Virginia A., Mediavilla, Cindy. (2005). Teens are from Neptune, librarians are from Pluto: An analysis of online reference transactions. Library Trends, 54(2), 209 - 227.
Silverstein, Joanne. (2005). Just curious: Children's use of digital reference for unimposed queries and its importance in informal education. Library Trends, 54(2), 228 - 244.
Lankes, R. David, Gross, Melissa, McClure, Charles R. (2003). Cost, statistics, measures, and standards for digital reference services: A preliminary view. Library Trends, 51(3), 401 - 413.
Dilevko, Juris. (2001). An ideological analysis of digital reference service models. Library Trends, 50(2), 218 - 244.
Fritch, John W., Mandernack, Scott B. (2001). The emerging reference paradigm: A vision of reference services in a complex information environment. Library Trends, 50(2), 286 - 305.
Katz, Bill. (2001). Long live old reference services and new technologies. Library Trends, 50(2), 263 - 285.
Tyckoson, David A. (2001). What is the best model of reference service?. Library Trends, 50(2), 183 - 196.
Whitlatch, Jo Bell. (2001). Evaluating reference services in the electronic age. Library Trends, 50(2), 207 - 217.
Carter, David S., Janes, Joseph. (2000). Unobtrusive data analysis of digital reference questions and service at the Internet Public Library: An exploratory study. Library Trends, 49(2), 251 - 265.
Peters, Thomas A. (2000). Current opportunities for the effective meta-assessment of online reference services. Library Trends, 49(2), 334 - 349. Retrieved from http://www.ideals.uiuc.edu/bitstream/2142/8341/1/librarytrendsv49i2h_opt.pdf.
Peters, Thomas A. (2000). Introduction to theme issues on assessing digital library services. Library Trends, 49(2), 221 - 385.
Gulliford, Bradley. (1998). Making choices in the virtual world: The new model at United Technologies Information Network. Library Trends, 47(1), 158 - 171.
Sloan, Bernie. (1998). Service perspectives for the digital library remote reference services. Library Trends, 47(1), 117 - 143. Retrieved from http://www.ideals.uiuc.edu/dspace/bitstream/2142/8200/1/librarytrendsv47i1i_opt.pdf.
Whitaker, Becki. (1989). Electronic mail in the library: A perspective. Library Trends, 37(3), 357 - 365.

Library Technology Reports

Maxwell, Nancy Kalikow. (2002). Establishing and maintaining live online reference service. Library Technology Reports, 38(4), 1 - 87.

Library Technology

Ormes, Sarah. (1998). You only had to ask. Library Technology, 3(2), 39 - 40.
Gleadhill, D. (1997). Electronic enquiry desk: Does the nerd have the answer?. Library Technology, 2(2), 35 - 36.

Library Review

Barry, Eithne, Bedoya, Jaclyn Kelli, Groom, Carolyn, Patterson, Laurence. (2010). Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009. Library Review, 59(1), 40 - 55.
Lukasiewicz, Adrianna. (2007). Exploring the role of digital academic libraries: Changing student needs demand innovative service approach. Library Review, 56(9), 821 - 827.
Chowdhury, Gobinda, Margariti, Simone. (2004). Digital reference services: A snapshot of the current practices in Scottish libraries. Library Review, 53(1), 50 - 60.
Cloughley, Karen. (2004). Digital reference services: How do the library-based services compare with the expert services?. Library Review, 53(1), 17 - 23.
Davis, Keith, Scholfield, Sally. (2004). "Beyond the virtual shore”: An Australian digital reference initiative with a global dimension. Library Review, 53(1), 61 - 65.
Gessesse, Kebede. (1997). Re-examining the role of the public services librarian in the new Information Age. Library Review, 46(2), 90 - 98.

Library Quarterly

Chow, Anthony S., Baity, C. Chase, Zamarripa, Marilyn, Chappell, Pam, Rachlin, David, Vinson, Curtis. (2012). The information needs of virtual users: A study of Second Life libraries. Library Quarterly, 82(4), 477 - 510.
Mon, Lorri, Bishop, Bradley W., McClure, Charles R, McGivray, Jessica, Most, Linda, Milas, Theodore Patrick, Snead, John T. (2009). The geography of virtual questioning?. Library Quarterly, 79(4), 393 - 420.
White, Marilyn Domas. (2000). Questioning behavior on a consumer health electronic list. Library Quarterly, 70(3), 302 - 334.

Library Philosophy and Practice

Ghasri, Atefeh Noorizadeh, Dehghani, Mozhdeh. (2009). Chat Reference: Training and Competencies for Librarians. Library Philosophy and Practice, 1 - 7.

Library Philosophy & Practice

Ghasri, Atefeh Noorizadeh, Dehghani, Mozhdeh. (2009). Chat reference: Training and competencies for librarians. Library Philosophy & Practice, 11(1), 1 - 7. Retrieved from http://www.webpages.uidaho.edu/~mbolin/ghasri-degani.htm.
Abu Baker, Ahmad Bakeri. (2009). Virtual reference service in the Muslim world: Opportunities and challenges. Library Philosophy & Practice, 2009, 1 - 4.
Zanin-Yost, Alessia. (2004). Digital reference: What the past has taught us and what the future will hold. Library Philosophy & Practice, 7(1), 1 - 16.

Library of Congress Information Bulletin

Gottesman, Laura. (2003). Why digital reference matters: Leading librarian cybercast. Library of Congress Information Bulletin, 62(4), 95.
Gottesman, L. (2002). Digital reference: Bringing the reference desk to cyberspace. Library of Congress Information Bulletin, 61(3/4), 56 - 59.
Lamolinara, Guy, Grnke, Ralf. (1998). Reference service in a digital age: Library Institute focuses on electronic tools. Library of Congress Information Bulletin, 57(8), 196 - 198.

Library Mosaics

McGranahan, Jamen. (2005). Virtual reference. Library Mosaics, 16(4), 16.
Wadham, Rachel Lynn. (2001). Virtual reference. Library Mosaics, 12(6), 20.

Library Media Connection

Dalston, Teresa, & Pullin, Michael. (2008). Virutal reference on a budget: Case Studies. Library Media Connection, 27(2), 30 - 33.

Library Management

Bakar, Ahmad Bakeri Abu. (2012). Myths and realities of digital reference services: Perspectives of libraries from developing countries. Library Management, 33(3), 136 - 141.
Xiao, Judy. (2010). Integrating information literacy into Blackboard: Librarian-faculty collaboration for successful student learning. Library Management, 31(8/9), 654 - 668.
Farha, Aida. (2001). End-user training in a virtual medical library setting – A case study of an academic medical library in Lebanon. Library Management, 22(8/9), 351 - 356.

Library Journal

Francoeur, Stephen. (2013). Reference back talk: Testing, testing: Virtual reference UX. Library Journal, 138(10), 142.
Kelley, Michael, Schwartz, Meredith, Lee, Michelle, Warburton, Bob. (2012). New Jersey virtual reference now a glimmer. Library Journal, 137(4), 14 - 16.
(2012). Superhero competitor. Library Journal, 137(5), 59.
Schmidt, Aaron. (2011). Revamping reference. Library Journal, 136(8), 18.
Thomas, Lisa Carlucci. (2010). Gone mobile?. Library Journal, 135(17), 30 - 34.
Zino, Eric. (2009). Let's Fix Virtual Reference. Library Journal, 134(2), 94.
Coombs, Karen. (2009). Local mobile efforts abound. Library Journal, 134(12), 50.
Evans, Beth. (2006). Your space or MySpace?. Library Journal, 131, 8 - 12.
Ramsay, Karen M., Kinnie, Jim. (2006). The embedded librarian. Library Journal, 131(6), 34 - 35.
Tenopir, Carol. (2006). What chat transcripts reveal. Library Journal, 131(4), 34 - 34.
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