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Mahemdra, Sundeep. Native language and the real-time virtual reference interview.
Mahemdra, Sundeep. Native language and the real-time virtual reference interview.
West, Jessamyn. Digital versus non-digital reference: as a librarian online and offline. Haworth Information Press.
West, Jessamyn. Digital versus non-digital reference: as a librarian online and offline. Haworth Information Press.

1945

Bush, Vannevar. (1945). As we may think. The Atlantic Monthly, 107 - 108.

1986

Hernon, Peter, McClure, Charles. (1986). Unobtrusive Reference Testing: The 55 Percent Rule. Library Journal, 111, 37 - 41.
Howard, Ellen H., Jankowski, Terry Ann. (1986). Reference services via electronic mail. Bulletin of the Medical Library Association, 74(1), 41 - 44.
Sloan, Bernard G. (1986). High tech/low profile: Automation & the invisible patron. Library Journal, 111, LC4.
Sloan, Bernard G. (1986). High tech/low profile: Automation & the 'invisible' patron. Library Journal, 111(18), 4 - 8.
Weise, Freida O., Borgendale, Marilyn. (1986). EARS: Electronic access to reference service. Bulletin of the Medical Library Association, 74(4), 300 - 304.

1987

Bonham, Miriam. (1987). Library services through electronic mail. College & Research Libraries News, 48(9), 537 - 538.

1989

Hodges, Pauline R. (1989). Reference in the age of automation: Changes in the reference service at Chemical Abstracts Service Library. Special Libraries, 80(4), 251 - 257. Retrieved from http://www.sla.org/speciallibraries/ISSN00386723V80N4.PDF.
Pal, Gabriel, Brett, Jim, Fleming, Tom, Ridley, Michael. (1989). Providing eectronic library reference service: Experiences from the Indonesia-Canada tele-education project. The Journal of Academic Librarianship, 15(5), 274 - 278.
Whitaker, Becki. (1989). Electronic mail in the library: A perspective. Library Trends, 37(3), 357 - 365.

1990

Sloan, Bernie. (1990). Remote access: Design implications for the online catalog. Cataloging & Classification Quarterly, 13(3/4), 133 - 140.

1992

Bristow, Ann. (1992). Academic reference service over electronic mail. College & Research Libraries News, 53(10), 631 - 632. Retrieved from http://www.indiana.edu/~librcsd/reference/email/01.html.
Cargill, Jennifer S. (1992). The electronic reference desk: Reference service in an electronic world. Library Administration & Management, 6, 82 - 85.

1993

Feeney, Ann. (1993). Internet applications: Stumpers-L. Computers in Libraries, 5(13), 40 - 42.
Gainor, Larry, Foster, Erin. (1993). Usenet and the library. Reference Services Review, 21(3), 7 - 22.
Garton, Laura E., Wellman, Barry. (1993). Social impacts of electronic mail in organizations: A review of the research literature. Ontario Telepresence Project. Retrieved from http://hdl.handle.net/1807/368.
Ladner, Sharyn J., Tillman, Hope N. (1993). Using the internet for reference. Online, 17(1), 45 - 51.
Mahony, Alan P. (1993). The net and reference services: capture the question. Wilson Library Bulletin, 68(October), 12.
Robinson, Kara L., Kovacs, Diane K. (1993). LibRef-L: Sharing reference expertise over the academic networks. Wilson Library Bulletin, 67(5), 47 - 50.
Sawyer, Deborah C. (1993). A matter of confidence: Asking reference questions over the Internet. Online, 17, 8 - 9.
Still, Julie, Campbell, Frank. (1993). Librarian in a box: The use of electronic mail for reference. Reference Services Review, 21(1), 15 - 18.

1994

Abels, Eileen G., Liebscher, Peter. (1994). A new challenge for intermediary-client communication: The electronic network. The Reference Librarian, 19(41/42), 185 - 196.
Ackerman, Mark S. (1994). Providing social interaction in the digital library. Proceedings of Digital Libraries '94: First Annual Conference on the Theory and Practice of Digital Libraries, College Station, TX. 198-200.
Barnes, Susan J. (1994). The electronic library and public services. Library Hi Tech, 12(3), 44 - 62.
Billings, Harold, Carver, Ira E., Tongate, John, Ploof, Steven. (1994). Remote reference assistance for electronic information resources over networked workstations. Library Hi Tech, 12(1), 77 - 86.
Grudin, Jonathan. (1994). Groupware and social dynamics: Eight challenges for developers. Communications of the ACM, 37(1), 92 - 105.
Henderson, Tona. (1994). MOOving towards a virtual reference service. The Reference Librarian, 19(41/42), 173 - 184.
Keselica, Mary, Hawkins, Donald T. (1994). The 'people' part of groupware. Online, 18(2), 104 - 105.
Lankes, R. David. (1994). The internet model. Information Searcher, 7(1), 3 - 6.
Miksa, Francis L., Doty, Philip. (1994). Intellectual realities and the digital library. First Annual Conference on the Theory and Practice of Digital Libraries, College Station, Texas. -.
Pease, Barbara, Power, Colleen. (1994). Reference services for off-campus students and faculty. The Reference Librarian, 20(43), 43 - 62.
Tomer, Christopher. (1994). MIME and electronic reference services. The Reference Librarian, 19(41/42), 347 - 373.

1995

Balas, Janet. (1995). The Internet and reference services. Computers in Libraries, 15(6), 39 - 41.
Bristow, Ann, Buechley, Mary. (1995). Academic reference service over e-mail: An update. College & Research Libraries News, 56(7), 459 - 462. Retrieved from http://www.indiana.edu/~librcsd/reference/email/02.html.
Dysart, Jane I., Jones, Rebecca J. (1995). Tools for the future: Recreating or `renovating' information services using new technologies. Computers in Libraries, 15(1), 16 - 19.
Eustace, Ken. (1995). Going my way? Beyond the WEB and the MOO in the library. .
Grudin, Jonathan, Palen, Leysia. (1995). Why groupware succeeds: Discretion or mandate?. European Conference on Computer-Supported Cooperative Work, Stockholm, Sweden. -.
Hull, Theodore J., Adams, Margaret O'Neill. (1995). Electronic communications for reference services: A case study. Government Information Quarterly, 12(3), 297 - 308.
Jensen, Ann, Sih, Julie. (1995). Using E-mail and the Internet to teach users at their desktops. Online, 19(5), 82 - 86.
Lankes, R. David. (1995). AskERIC and the virtual library: Lessons for emerging digital libraries. Internet Research, 5(1), 56 - 63.
Lewis, David W. (1995). Traditional reference is dead, now let's move on to important questions. The Journal of Academic Librarianship, 21(1), 10 - 12.
Mardikian, Jackie, Kesselman, Martin. (1995). Beyond the desk: enhanced reference staffing for the electronic library.. Reference Services Review, 23(1), 21 - 93.
McKee, Mary Beth. (1995). A day in the life of a virtual librarian. School Library Journal, 41, 30 - 33.
Neff, Paul. (1995). Virtual librarianship: Expanding adult services with the world wide web. RQ, 35(2), 169 - 172.
Ryan, Sara. (1995). What is the Internet Public Library, and why should I care?. Information Technology and Disabilities, 2. Retrieved from http://people.rit.edu/easi/itd/itdv02n2/ipl.htm.
Sarkar, Mitra Barun, Butler, Brian, Steinfield, Charles. (1995). Intermediaries and Cybermediaries: Sarkar, Butler and Steinfield. Journal of Computer-Mediated Communication, 1(3). Retrieved from http://www.blackwell-synergy.com.proxy.libraries.rutgers.edu/doi/abs/10.1111/j.1083-6101.1995.tb00167.x.
Sugimoto, Shigeo, Gotou, Seiki, Zhao, Yanchun, Sakaguchi, Tetsuo, Tabata, Koichi. (1995). Enhancing usability of network-based library information system: Experimental studies of a user interface for OPAC of a collaboration tool for library services. Digital Libraries '95 Proceedings, . -.
Tenopir, Carol, Neufang, Ralf. (1995). Electronic reference options: tracking the changes. Online, 19(4), 67-73. Retrieved from Full Text HTML HTML: http://vnweb.hwwilsonweb.com/hww/jumpstart.jhtml?recid=0bc05f7a67b1790ef1c842b51c5cf5a4f77ffccea97628e26a402e3a1ae357db158d09ce2f5fbce1&fmt=H.
Tibbo, Helen R. (1995). Interviewing techniques for remote reference: Electronic versus traditional environments. The American Archivist, 58(3), 294 - 310.
Veeder, Stacy B., Hernon, Peter. (1995). Electronic mail and privacy. The Journal of Academic Librarianship, 21(2), 123 - 126.
Young, Jeff. (1995). Internet public library opens virtual reference room. Academe Today.

1996

Abels, Eileen G. (1996). The e-mail reference interview. RQ, 35(3), 345 - 358.
Ackerman, Mark S., McDonald, David W. (1996). Answer Garden 2: Merging organizational memory with collaborative help. Proceedings of the ACM Conference on Computer Supported Cooperative Work, Boston, MA. 97-105.
Brewer, Allen, Ding, Wei, Hahn, Karla, Kimlodi, Anita. (1996). The role of intermediary services in emerging virtual libraries. Proceedings of the 1st ACM International Conference on Digital Libraries, Bethesda, Maryland. 29-35.
Bushallow-Wilbur, Lara, DeVinney, Gemma, Whitcomb, Fritz. (1996). Electronic mail reference service: A study. RQ, 35(3), 359 - 371.
Carbonell, Jamie. (1996). Digital librarians: Beyond the digital book stack. IEEE Expert Magazine, 11(3), 11 - 13.
Devine, Sean, Woods, Daniel. (1996). Internet-based reference services and community libraries. A need for new models and strategies. The Electronic Library, 14(4), 299 - 302.
Engle, M. O. (1996). Using World Wide Web software for reference and instruction. Internet Reference Services Quarterly, 1(2), 7 - 15.
Filby, A. M. Iliana. (1996). Proposal for implementing multi-user database (MUD) technology in an academic library. Internet Reference Services Quarterly, 2(1), 75 - 95.
Janes, Joseph. (1996). Not-for-profit service organizations and economic viability on the Internet. Internet Society Annual Conference: INET ’96, Montreal, Canada. -.
Lankes, R. David. (1996). The virtual reference desk: A proposal to the Department of Education.. .
Lee, Kuk. (1996). E-mail reference service... HUH?. Indiana Libraries, 15(2), 57 - 61.
Miksa, Francis L. (1996). The cultural legacy of the "modern library" for the future. annual meeting of the Association for Library and Information Science Education (ALISE), San Antonio, Texas. -.
Morgan, Eric Lease. (1996). See You See a Librarian final report. .
Pack, Thomas. (1996). A guided tour of the Internet Public Library. Database Magazine, 19(5), 52 - 56.
Pagell, Ruth A. (1996). The virtual reference librarian: Using desktop videoconferencing for distance reference. The Electronic Library, 14(1), 21 - 26.
Ryan, Sara. (1996). Reference service for the internet community: A case study of the internet public library reference division. Library & Information Science Research, 18(3), 241 - 259.
Schatz, Bruce, Chen, Hsinchun. (1996). Building large-scale digital libraries. Computer (IEEE), 29(5), 22 - 26.

1997

Abbas, June. (1997). The library profession and the Internet: Implications and scenarios for change. Katharine Sharp Review, 5. Retrieved from http://mirrored.ukoln.ac.uk/lis-journals/review/review/5/abbas.html.
Bennett, Blythe A. (1997). KidsConnect: Teacher-librarians helping kids solve their information problems on the Internet. The Teaching Librarian, 4(3), 14 - 17.
Bry, Lynn. (1997). Setting up an Ask-an-Expert service. .
Clark, Diane. (1997). Reference Service Via Desktop Videoconferencing. Student Project (LIS 598), School of Library and Information Management, University of Alberta. http://web.archive.org/web/20021002035837/http://www.slis.ualberta.ca/598/dianec/videocon.htm.
Crabtree, Andy, Nichols, David M., O'Brien, Jon, Twidale, Michael B. (1997). Talking in the library: Implications for the design of digital libraries. Proceedings of the Second ACM International Conference on Digital Libraries ACM Digital Libraries '97, ,, Philadelphia, PA. 221-228.
Davenport, Elisabeth, Procter, Rob, Goldenberg, Ana. (1997). Distributed expertise: Remote reference service on a metropolitan area network. The Electronic Library, 15(4), 271 - 278.
Davenport, Elisabeth, Proctor, Rob. (1997). The situated intermediary: Remote advice giving in a distributed reference environment. Proceedings of the Eighteenth National Online Meeting, New York. -.
Ferguson, Chris D., Bunge, Charles A. (1997). The shape of services to come: Values-based reference service for the largely digital library. College & Research Libraries, 58(3), 252 - 265.
Folger, Kathleen M. (1997). The virtual librarian: Using desktop videoconferencing to provide interactive reference assistance. 1997 ACRL National Conference, Nashville, Tennessee. -.
Gessesse, Kebede. (1997). Re-examining the role of the public services librarian in the new Information Age. Library Review, 46(2), 90 - 98.
Gleadhill, D. (1997). Electronic enquiry desk: Does the nerd have the answer?. Library Technology, 2(2), 35 - 36.
Hahn, Karla. (1997). An investigation of an e-mail-based help service. College of Library and Information Services, University of Maryland. Retrieved from http://web.archive.org/web/20050307184300/http://www.clis.umd.edu/research/reports/tr97/03/9703.html.
Hathorn, Clay. (1997). The librarian is dead, long live the librarian. PreText Magazine, . Retrieved from http://web.archive.org/web/20030802133903/www.pretext.com/oct97/features/story4.htm.
Lejeune, Lorrie. (1997). Before its time: The internet public library. The Journal of Electronic Publishing, 3(2).
Lessick, Susan. (1997). Interactive reference service (IRS) at UC Irvine: Expanding reference services beyond the reference desk. ACRL Annual Conference, San Francisco, CA. -.
Lipow, Anne Grodzins. (1997). Thinking out loud: who will give reference service in the digital environment?. Reference & User Services Quarterly, 37(2), 125 - 129.
Liu, Mengxiong, Redfern, Bernice. (1997). Information-seeking behavior of multicultural students: A case study at San Jose State University. College & Research Libraries, 58, 348 - 354.
Matson, Lisa Dallape, Bonski, David J. (1997). Do digital libraries need librarians? an experimental dialog. Online. Retrieved from http://web.archive.org/web/20020601160253/http://www.onlinemag.net/NovOL97/matson11.html.
Mendelsohn, Jennifer. (1997). Perspectives on quality reference service in an academic library: A qualitative study. Reference & User Services Quarterly, 36(4), 544 - 557. Retrieved from http://web.archive.org/web/20000816180047/http://www.ala.org/rusa/rusq/99mendelsohn.html#h2.
Moss, Molly M. (1997). Reference services for remote users. Katharine Sharp Review, 5. Retrieved from http://web.archive.org/web/20050404030855/alexia.lis.uiuc.edu/review/5/moss.html.
Nichols, David M., Twidale, Michael B., Paice, Chris D. (1997). Recommendation and usage in the digital library. . Retrieved from http://www.comp.lancs.ac.uk/computing/research/cseg/projects/ariadne/docs/recommend.html.
Pereira, Monica. (1997). Partners in learning, or reference service unplugged. Annual meeting of the Nebraska Library Association, Crete, NE. -.
Philip, Brenda. (1997). Mayihelpyou@theelectronicreferencedesk?: An examination of the past, present and future of electronic mail reference service. http://web.archive.org/web/*/http://hollyhock.slis.ualberta.ca/598/brenda/emailref.htm.
Procter, Rob, Davenport, Elisabeth, Goldenberg, Ana. (1997). Distributed expertise: Remote reference service on a metropolitan area network. The Electronic Library, 15(4), 271 - 278.
Procter, Rob, McKinlay, Andy, Goldenberg, Ana, Davenport, Elisabeth, Burnhill, Peter, Cannell, Sheila. (1997). Enhancing community and collaboration in the virtual library. Lecture Notes in Computer Science, 1324. Retrieved from .
Rapple, Brendan A. (1997). The electronic library: New roles for librarians. Cause/Effect, 20. Retrieved from http://net.educause.edu/ir/library/html/cem/cem97/cem971a.html.
Rocchi, Barbara. (1997). The virtual reference desk: How does it work?. University of South Australia Library. Retrieved from http://web.archive.org/web/20031204161322/www.library.unisa.edu.au/papers/vrdesk.htm.
Sarkodie-Mensah, Kwasi. (1997). The human side of reference in an era of technology. The Reference Librarian, 28(59), 131 - 138.
Simcox, Schelle. (1997). IPL: The Internet Public Library. Ariadne, 7. Retrieved from http://www.ariadne.ac.uk/issue7/ipl/.
Twidale, Michael B., Nichols, David M., Paice, Chris D. (1997). Browsing is a collaborative process. Information Processing & Management, 33(6), 761 - 783.
Vander Meer, Patricia Fravel, Poole, Howard, Van Valey, Thomas. (1997). Are library users also computer users? A survey of faculty and implications for services. Public Access Computer Systems Review, 8. Retrieved from http://epress.lib.uh.edu/pr/v8/n1/vand8n1.html.
Westwood, Karen. (1997). Lights! Camera! Action!. American Libraries, 27(1), 43 - 45.
Whitwell, S. C., Magpantay, J. Andrew. (1997). Internet Public Library: Same metaphors, new service. American Libraries, 28(2), 56 - 59.

1998

Ackerman, Mark S. (1998). Augmenting the organizational memory: A field study of Answer Garden. ACM Transactions on Information Systems, 16(3), 203 - 224.
Anderson, Charles R. (1998). Quo Vadimus?. Reference & User Services Quarterly, 37(3), 253 - 258.
Barkley, Daniel C. (1998). Public service guidelines in an electronic environment. Government Information Quarterly, 15(1), 73 - 85.
Bennett, Blythe Allison. (1998). Gendered questions: asking for directions on the information highway. Knowledge Quest, 27(2), 24 - 25.
Bennett, Blythe Allison. (1998). Handling the quirky questions: A model for reference service. Knowledge Quest, 26(2), 59 - 60.
Crawford, Gregory Alan, White, Gary W. (1998). Migrating to Internet-based reference services: Issues for the smaller academic library. Internet Reference Services Quarterly, 3(4), 3 - 18.
Cunningham, Sally Jo. (1998). Providing Internet reference service for the New Zealand Digital Library: Gaining insight into the user base for a digital library. Department of Computer Science, University of Waikato, New Zealand. The Tenth International Conference on New Information Technology, Hanoi, Vietnam. -.
Fishman, Diane L. (1998). Managing the virtual reference desk: How to plan an effective e-mail reference system.. Medical Reference Services Quarterly, 1(17), 1 - 10.
Frank, Ilene B. (1998). E-mail reference service at the University of South Florida: A well-kept secret. Art Documentation, 17(1), 8 - 9.
Gulliford, Bradley. (1998). Making choices in the virtual world: The new model at United Technologies Information Network. Library Trends, 47(1), 158 - 171.
Hahn, Karla L. (1998). Qualitative investigation of an e-mail mediated help service. Internet Research, 8(2), 123 - 135.
Hampson, Andrew. (1998). Information Staff Roles in the Hybrid Library. Impact, 1(8), 129 - 132. Retrieved from http://web.archive.org/web/19991116130139/http://builder.bham.ac.uk/publications/html/impact980108.asp.
Hegenbart, B. (1998). The economics of the Internet Public Library. Library Hi Tech, 16(2), 69 - 83.
Hulshof, Robert. (1998). Providing Services to Virtual Patrons. http://www.sla.org/pubs/serial/io/1999/jan99/hulshof.html.
Irwin, Kenneth R. (1998). Professional reference service at the Internet Public Library with 'freebie' librarians. Searcher, 6(9), 21.
Janes, Joseph. (1998). The Internet Public Library: An intellectual history. Library Hi Tech, 16(2), 55 - 68.
Kasowitz, Abby S. (1998). Promoting information problem solving in digital reference responses. .
Kena, Jenny. (1998). Performance indicators for the electronic library. http://web.archive.org/web/20070416121038/members.ozemail.com.au/~jkena/perf.htm.
Kisly, Dave. (1998). Libraries, the internet and resource sharing. Eastern Indonesian Universities Development Project Workshop on Library Development, . -.
Koyama, Janice T. (1998). http://digiref.scenarios.issues.. Reference & User Services Quarterly, 38(1), 51 - 53.
Kresh, Diane Nester, Arret, Linda. (1998). Do birds fly?. Reference & User Services Quarterly, 38(1), 17 - 21.
Lagace, Nettie. (1998). The internet public library's ask a question worldwide reference service. Art Documentation, 17(1), 5 - 7.
Lagace, Nettie, McClennen, Michael. (1998). QRC: We call it Quirk. Computers in Libraries, 18(2), 26 - 27.
Lagace, Nettie, McClennen, Michael. (1998). Questions and quirks: Managing an internet-based distributed reference service. Computers in Libraries, 18(2), 24 - 27.
Lamolinara, Guy, Grnke, Ralf. (1998). Reference service in a digital age: Library Institute focuses on electronic tools. Library of Congress Information Bulletin, 57(8), 196 - 198.
Lankes, R. David. (1998). AskA's: Lessons learned from K-12 digital reference services. Reference & User Services Quarterly, 38(1), 63 - 71.
Lankes, R. David. (1998). Building and Maintaining Internet Information Services : K-12 Digital Reference Services : A Study Submitted to The National Library of Education, U.S. Department of Education. Syracuse, N.Y: ERIC.
Lankes, R. David. (1998). The virtual reference desk: Building human expertise into information systems.. 1998 Proceedings of the 61st Annual Meeting, Pittsburgh, PA. 81-90.
Lankes, R. David, Kasowitz, Abby S. (1998). The AskA Starter Kit: How to Build and Maintain Digital Reference Services. Syracuse, N.Y.: ERIC Clearinghouse on Information & Technology, Syracuse University.
Lipow, Anne Grodzins. (1998). Reference service in a digital age. Reference & User Services Quarterly, 38(1), 47 - 81.
Mann, Thomas. (1998). Reference service, human nature, copyright, and offsite service--in a "digital age"?. Reference & User Services Quarterly, 38(1), 55 - 61.
Moore, Amanda. (1998). As I sit studying: WWW-based reference services. Internet Reference Services Quarterly, 3(1), 29 - 36.
Nardi, Bonnie A. (1998). Information ecologies. Reference & User Services Quarterly, 38(1), 49 - 50.
Ormes, Sarah. (1998). Public libraries corner: Ask a librarian. Ariadne.
Ormes, Sarah. (1998). You only had to ask. Library Technology, 3(2), 39 - 40.
Papandrea, Virginia A. (1998). Managing reference services in the electronic age: A competing values approach to effectiveness. The Reference Librarian, 28(60), 111 - 126.
Reger, Nancy K. (1998). Redefining reference services: Transitioning at one public library. Reference & User Services Quarterly, 38(1), 73 - 75.
Richardson Jr., John V. (1998). Question Master: An evaluation of a web-based decision-support system for use in reference environments. College & Research Libraries, 59, 29 - 37.
Roselle, Ann, Neufeld, Steven. (1998). The utility of electronic mail follow-ups for library research. Library & Information Science Research, 20(2), 153 - 161.
Rusbridge, Chris. (1998). Towards the hybrid library. D-Lib Magazine, July/August. Retrieved from http://www.dlib.org/dlib/july98/rusbridge/07rusbridge.html.
Schilling-Eccles, Katherine, Harzbecker, Joseph J. Jr. (1998). The user of electronic mail at the reference desk: Impact of a computer mediated communication technology on librarian-client interactions. Medical Reference Services Quarterly, 17(4), 17 - 27.
Sloan, Bernie. (1998). Electronic reference services: Some suggested guidelines. Reference & User Services Quarterly, 38(1), 77 - 81.
Sloan, Bernie. (1998). Service perspectives for the digital library remote reference services. Library Trends, 47(1), 117 - 143. Retrieved from http://www.ideals.uiuc.edu/dspace/bitstream/2142/8200/1/librarytrendsv47i1i_opt.pdf.
Stahl, Joan. (1998). 'Have a question? Click here': Electronic reference at the National Museum of American Art. Art Documentation, 17(1), 10 - 12.
Staley, Laura. (1998). E-mail reference: Experiences at University City. PNLA Quarterly, 62. Retrieved from http://www.pnla.org/quart/su98/staley.htm.
Summers, Robin. (1998). Meeting education information needs through digital reference. Art Documentation, 17(1), 3 - 4.
Tenopir, Carol, Ennis, Lisa. (1998). The impact of digital reference on librarians and library users. Online, 22(6), 84 - 88. Retrieved from http://search.ebscohost.com.proxy.libraries.rutgers.edu/login.aspx?direct=true&db=aph&AN=1241127&site=ehost-live.
Tinnin, Nathan, Buckstead, Jonathon, Richardson, Kyle. (1998). Remote reference by microcomputer: Setup and installation. The Eighth Off-Campus Library Services Conference Proceedings. Central Michigan University, Providence, Rhode Island. 299-312.
Turcotte, Dawna. (1998). Electronic mail and the library patron.. (, University of Alberta). -.
Twidale, Michael B., Nichols, David M. (1998). Computer supported cooperative work in information search and retrieval. Annual Review of Information Science and Technology, 33, 259 - 319.
Twidale, Michael B., Nichols, David M. (1998). A survey of applications of CSCW for digital libraries. Computing Department, Lancaster University. Retrieved from http://www.comp.lancs.ac.uk/computing/research/cseg/projects/ariadne/docs/survey.html.
Vine, Rita. (1998). Software for interactive online reference service. Bibliothecha Medica Canadianna, 20(2), 83 - 84.
Wasik, Joann M. (1998). AskA Services and funding: An overview. .
Wasik, Joann M. (1998). A report of library-related AskA services.. The Virtual Reference Desk. Retrieved from http://web.archive.org/web/20061230170514/www.vrd.org/AskA/library.shtml.
Zumalt, Joseph R., Pasicznyuk, Robert W. (1998). The Internet and reference services. Reference & User Services Quarterly, 38(2), 165 - 172.

1999

None. (1999). Electronic Reference Services Team, Reference and Instruction Division, University of California Irvine: Report and Recommendations. . Retrieved from http://helios.lib.uci.edu/question/ers_report.pdf.
Albano, Jessica. (1999). Digital reference report. University of Washington Libraries. http://web.archive.org/web/20070212190609/faculty.washington.edu/jalbano/digref/.
Archer, Sarah Brick, Cast, Melissa. (1999). "Going where the questions are": Using media to maintain personalized contact in reference service in medium-sized academic libraries. The Reference Librarian, 31(65), 39 - 50.
Barnard, John. (1999). Web accessible library resources for emerging virtual universities. Journal of Library Services for Distance Education, 2. Retrieved from http://www.westga.edu/~library/jlsde/jlsde2.1.html.
Bellamy, Al, Hanewicz, Cheryl. (1999). Social Psychological Dimensions of Electronic Communication. Electronic Journal of Sociology, 4(1). Retrieved from http://www.sociology.org/content/vol004.001/bellamy.html.
Borisovets, Natalie. (1999). Ask A Librarian Annual Report 1998/1999. Rutgers University. . Retrieved from .
Botts, Carroll, Bauerschmidt, Rebecca. (1999). Reference issues exploration: Electronic mail reference service. http://www.unm.edu/~rebs/emailref/paper.html.
Brady, John, Kiefer, Scott, Saunders, Michelle. (1999). Electronic Mail Reference: More Questions Than Answers?. http://web.archive.org/web/19990429065620/http://www.uaf.edu/library/scott/vlib/vlib.html.
Brandt, D. Scott. (1999). Outreach, or, how far do you reach?. Computers in Libraries, 19(4), 31 - 33.
Buck, Carolyn. (1999). Electronic mail reference services. Student project. (LIBR 500 - Foundations of Information Technology). School of Library Archival and Information Scieince, Univeristy of British Columbia.. .
Coffman, Steve. (1999). Reference as others do it. American Libraries, 30(5), 54 - 56.
Coffman, Steve, Saxton, Matthew L. (1999). Staffing the reference desk in the largely-digital library. The Reference Librarian, 31(66), 141 - 163.
Fogg, Anita. (1999). The University of Ballarat's development of an electronic reference form.. Cooperative Action by Victorian Academic Libraries Reference Interest Group, . -.
Foster, Janet B. (1999). Web reference: A virtual reality. Public Libraries, 38(2), 94 - 95.
Frank, Donald G., Calhoun, Katharine L., Henson, Bruce, Madden, M. Leslie, Raschke, Gregory K. (1999). The changing nature of reference and information services: Predictions and realities. Reference & User Services Quarterly, 39(2), 151 - 157.
Giannini, Tula. (1999). Rethinking the reference interview--From interpersonal communication to online informational process. ASIS '99: Proceedings of the 62nd Asis Annual Meeting: Knowledge Creation, Organization and Use, Washington D.C.. 373-380.
Goetsch, Lori, Sowers, Laura, Todd, Cynthia. (1999). Electronic reference service. Association of Research LIbraries. Retrieved from http://web.archive.org/web/20060307015812/www.arl.org/spec/251sum.html.
Haines, Annette, Grodzinski, Alison. (1999). Web forms: Improving, expanding, and promoting remote reference services. College & Research Libraries News, 60(4), 271 - 272.
Janes, Joseph, Carter, David S., Memmott, Patricia. (1999). Digital reference services in academic libraries. Reference & User Services Quarterly, 39(2), 145 - 150.
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2002

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2003

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Williams, Clara R., Walters, Tyler O. (2003). Reference and instruction services go virtual as a form of outreach: Case studies from academic libraries. Information Outlook, 7(8), 20 - 24, 26-27.
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Witten, Shelle. (2003). Being RAD: Reference at a distance in a multi-campus institution. Journal of Library Administration, 37(3/4), 549 - 567.

2004

(2004). Pilot Project to provide virtual reference to visually impaired. Advanced Technology Libraries, 33(4), 5.
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(2004). Guidelines for implementing and maintaining virtual reference services. Reference & Users Services Quarterly, 44(1), 9 - 13.
Abram, Stephen. (2004). Twenty reasons to love IM. Information Outlook, 8(10), 40 - 42.
Arnold, Judith M., Csir, Floyd, Sias, Jennifer, Zhang, Jingpin. (2004). Does anyone need help out there? Lessons from designing online help. Internet Reference Services Quarterly, 9(3/4), 115 - 134.