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Id460
Ref TypeJournal Article
Source Type Print(0)
Ref Id838
TitleThe effects of librarians' behavioral performance on user satisfaction in chat reference services
AuthorsKwon,Nahyun; Gregory,Vicki L.
Publication FullReference & User Services Quarterly
Year2007
Volume47
Issue2
Start Page137
Other Pages148
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PublisherAmerican Library Association
Place Of Publication
Issn Isbn10949054