This bibliography is designed to be used by virtual reference (VR) practitioners, researchers, students, and others. The Rutgers’ team has verified all of the bibliographic citations so we are striving for a reliable resource for those interested in the print and electronic literature on VR services (aka Digital Reference or Electronic Reference). Entries include citations to journal articles, websites, and other works on all aspects of VR (live chat, e-mail, IM, and other electronic reference modes). Links to full-text articles are provided if available on the open web. This search interface enables you to search by author, title, or keyword. Authors of VR related works are invited to submit new entries and to offer corrections for any mistakes.

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