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Title Authors Publication Full Year Ref Type Full Record
CUOL: See you online: How to start instant message at your library Garton,Megan, AALL Spectrum 2007 Journal Article

4790

Virtual reference: No budget? No time? No problem! Cheney, Mari, AALL Spectrum 2010 Journal Article

5844

Reference 2.0: The future of shrinking print reference collections seems destined for the Web Hellyer, Paul, AALL Spectum 2009 Journal Article

5805

Internet public library opens virtual reference room Young,Jeff, Academe Today 1995 Journal Article

5471

Augmenting the organizational memory: A field study of Answer Garden Ackerman,Mark S., ACM Transactions on Information Systems 1998 Journal Article

4524

Virtual reference service for Chinese speakers launched NULL Advanced Technology Libraries 2006 Journal Article

4503

PLCMC offers Virtual Village, "Live Homework Help" NULL Advanced Technology Libraries 2001 Journal Article

4510

Pilot Project to provide virtual reference to visually impaired NULL Advanced Technology Libraries 2004 Journal Article

5912

High touch or high tech: The collaborative digital reference service as a model for the future of reference Kresh,Diane, Advances in Librarianship 2002 Book, Section

4943

Digital reference: A new library paradigm or the Emperor's New Clothes Mckinzie,Steve, Against the Grain 2002 Journal Article

5064

Virtual reference: An encounter wherein Marian meets vivaciousgurl en route to Jeeves Whit,Alisa, Against the Grain 2003 Journal Article

5448

Ask an academic librarian: the do's, don't's and doh's of Virtual Reference Ceterski,Joe, Alabama Librarian 2007 Journal Article

4653

Poster session: Sowing successful service Luce,Dena, Alabama Librarian 2007 Journal Article

5012

Towards a virtual reference service Woollett,Melanie, ALIA Quill 101 2001 Journal Article

5469

Virtual reference demonstrations in Washington Campbell,Nicole, Alki 2003 Journal Article

4638

Moving fast: The statewide virtual reference project Hirko,Buff, Alki 2002 Journal Article

4838

R/evolution in reference services: Research on digital reference Huling,Nancy, Alki 2000 Journal Article

4858

Distance education and digital reference: The Yellow Brick Road? Johnson,Cameron A., McCarty,Laura, Alki 2001 Journal Article

4897

The Washington State VRef "Lab." Sterling,Rayette, Alki 2005 Journal Article

5326

Scrutinizing virtual reference Thomas,Margaret, Alki 2005 Journal Article

5365

The discovery level in software and wetware: Implications for reference and bibliographic service Wilson, Tony, Alki 2012 Journal Article

5943

The discovery level in software and wetware: Implications for reference and bibliographic service Wilson, Tony, Alki 2012 Journal Article

5948

Answering the right question: The virtual reference interview Kinney, Bo Alki 2010 Journal Article

6218

Be it resolved all reference librarians are toast Anhang,Abe, American Libraries 2002 Journal Article

4534

The great reference debate Anhang,Abe, Coffman,Steve, American Libraries 2002 Journal Article

4535

Eeewww! My patron tried to pick me up Braxton,Susan, American Libraries 2005 Journal Article

4607

Why traditional librarianship matters Bridges,Karl, American Libraries 2001 Journal Article

4613

Be it resolved that reference librarians are not toast Coffman,Steve, American Libraries 2002 Journal Article

4673

What's wrong with collaborative digital reference? Coffman,Steve, American Libraries 2002 Journal Article

4674

Reference as others do it Coffman,Steve, American Libraries 1999 Journal Article

4677

The librarian and Mr. Jeeves Coffman,Steve, McGlamery,Susan, American Libraries 2000 Journal Article

4680

Reference around the clock: Is it in your future? Dougherty,Richard M., American Libraries 2002 Journal Article

4732

The seven deadly sins of library technology Maxwell,Nancy Kalikow, American Libraries 2004 Journal Article

5054

Digital discomfort? “Get over it,” says McClure Pierce,Jennifer Burek, American Libraries 2002 Journal Article

5173

The distributed librarian: Live, online, real-time reference Schneider,Karen G., American Libraries 2000 Journal Article

5265

My patron wrote me a letter: the joy of e-mail reference Schneider,Karen G., American Libraries 2000 Journal Article

5266

What's rght with reference. Tyckoson,David A., American Libraries 1999 Journal Article

5390

Google Answers Is Not the Answer West,Jessamyn, American Libraries 2003 Journal Article

5438

Lights! Camera! Action! Westwood,Karen, American Libraries 1997 Journal Article

5447

Internet Public Library: Same metaphors, new service Whitwell,S. C., Magpantay,J. Andrew, American Libraries 1997 Journal Article

5458

Digital discomfort? “Get over it,” says McClure Burek Pierce, Jennifer American Libraries 2002 Journal Article

5868

Digital library services for all Bell, Lori, Peters, Tom, American Libraries 2005 Journal Article

5871

The association’s associations: RUSA is leading reference librarians Bourdon, Cathleen American Libraries 2001 Journal Article

5911

18 great technology initiativs for your library Kroski, Ellyssa, American Libraries 2013 Journal Article

5956

Computer supported cooperative work in information search and retrieval Twidale,Michael B., Nichols,David M., Annual Review of Information Science and Technology 1998 Journal Article

5386

Public libraries corner: Ask a librarian Ormes,Sarah, Ariadne 1998 Journal Article

5136

IPL: The Internet Public Library Simcox,Schelle, Ariadne 1997 Journal, Electronic

5290

Have a question? Text a librarian Staudacher, D., Arizona Republic 2009 Journal Article

5794

Chat reference: an exciting new facet of digital reference services Ronan,Jana, ARL 2001 Journal Article

5230

Libraries meet the world wide web: The collaborative digital reference service Kresh,Diane, ARL Bimonthly Report 2001 Journal Article

4944

E-mail reference service at the University of South Florida: A well-kept secret Frank,Ilene B., Art Documentation 1998 Journal Article

4775

The internet public library's ask a question worldwide reference service Lagace,Nettie, Art Documentation 1998 Journal Article

4957

'Have a question? Click here': Electronic reference at the National Museum of American Art Stahl,Joan, Art Documentation 1998 Journal Article

5310

Online, virtual, e-mail, digital, real time: The next generation of reference services Stahl,Joan, Kresh,Diane Nester, Art Documentation 2001 Journal Article

5318

Meeting education information needs through digital reference Summers,Robin, Art Documentation 1998 Journal Article

5344

Problems of electronic art reference Hoyer,Rudiger, Art Libraries Journal 2001 Journal Article

4854

Building the digital library on solid research foundations Rowlands,Ian, Bawden,David, Aslib Proceedings 1999 Journal Article

5241

Expanding library service beyond the walls McLean,Michelle, Australasian Public Libraries and Information Services 1999 Journal Article

5067

Understanding the needs of tomorrow's library user: Rethinking library services for the new age Wilson,Marion, Australasian Public Libraries and Information Services 2000 Journal Article

5463

Reconsidering services for the postmodern student Koh,Connie, Australian Academic & Research Libraries 2003 Journal, Electronic

4938

Do virtual reference librarians dream of digital reference questions?: A qualitative and quantitative analysis of email and chat reference Lee,Ian J., Australian Academic & Research Libraries 2004 Journal Article

4985

Widening the net: Monash University library's flexible, student-centered information services Pernat,Marie, Australian Academic & Research Libraries 1999 Journal Article

5163

Any time, any place: Virtual reference services Roberts,Helen, Australian Academic & Research Libraries 2000 Journal Article

5218

Partnering on virtual reference using QuestionPoint: Guidelines for collaboration between academic libraries in Australia/New Zealand and the US Truelson,Judith A., Australian Academic & Research Libraries 2004 Journal Article

5377

AskNow! – Evaluating an Australian collaborative chat reference service: A project manager's perspective Wilson,Fran, Keys,Jacki, Australian Academic & Research Libraries 2004 Journal Article

5462

University Library Virtual Reference Services: Best Practices and Continuous Improvement Shaw, Kate, Spink, Amanda, Australian Academic & Research Libraries 2009 Journal Article

5561

Do virtual reference librarians dream of digital reference questions?: A qualitative and quantitative analysis of e-mail and chat reference Lee, Ian J, Australian Acaemic & Research Libraries 2004 Journal Article

5830

AskNow instant messaging: innovation in virtual reference Davis,Kate, Australian Library Journal 2007 Journal Article

4710

E-commerce for library promotion and sustainability: How library technicians can market themselves and their library's services online von Retzlaff,Lothar, Australian Library Journal 2006 Journal Article

5405

Quora.com: Another place for users to ask questions Ovadia, Steven, Behavioral & Social Sciences Librarian 2011 Journal Article

5735

Software for interactive online reference service Vine,Rita, Bibliothecha Medica Canadianna 1998 Journal Article

5403

An overview of the digital reference services in German libraries Liu, Jia, Bibliothek Forschung und Praxis 2008 Journal Article

5901

Options for the e-reference collection Polanka,Sue, Booklist 2007 Journal Article

5175

Options for the e-reference collection Polanka,Sue, Booklist 2006 Journal Article

5176

Shall we chat? A statistical case study of chat reference utilization Luo, Jiebei Bottom Line 2017 Journal Article

6217

Increasing interactivity in blended classrooms through a cutting-edge mobile learning system Shen,Ruimin, Wang,Minjuan, Pan,Xiaoyan, British Journal of Educational Technology 2008 Journal Article

5283

On the trail of the elusive non-user: what research in virtual reference environments reveals Connaway,Lynn Silipigni, Radford,Marie L., Dickey,Timothy J., Bulletin of the American Society for Information Science & Technology 2008 Journal Article

4685

An informal history (and possible future) of digital reference Janes,Joseph, Bulletin of the American Society for Information Science & Technology 2008 Journal Article

4876

Virtual reference to participatory librarianship: Expanding the conversation Lankes,R. David, Bulletin of the American Society for Information Science & Technology 2008 Journal Article

4963

Implementation of professional and ethical standards Shachaf,Pnina, Bulletin of the American Society for Information Science & Technology 2008 Journal Article

5275

Evaluation of online reference services Pomerantz, Jeffrey, Bulletin of the American Society for Information Science & Technology 2007 Journal Article

5711

NCknows evaluation: Final report Pomerantz, Jeffrey, Luo, Lili, McClure, Charles R., Bulletin of the American Society for Information Science and Technology 2005 Report

5706

Reference services via electronic mail Howard,Ellen H., Jankowski,Terry Ann, Bulletin of the Medical Library Association 1986 Journal Article

4853

EARS: Electronic access to reference service Weise,Freida O., Borgendale,Marilyn, Bulletin of the Medical Library Association 1986 Journal Article

5428

Remote access: Design implications for the online catalog Sloan,Bernie, Cataloging & Classification Quarterly 1990 Journal Article

5314

The electronic library: New roles for librarians Rapple,Brendan A., Cause/Effect 1997 Journal, Electronic

5204

Sunday Night Live!: An experiment in real time reference chat–on a shoestring budget Cichanowicz,Edana M., Charleston Advisor 2001 Journal Article

4663

Think before you collaborate Cox,Christopher Nelson, Charleston Advisor 2006 Journal Article

4692

Virtual reference: Overrated, inflated and not real Mckinzie,Steve, Lauer,Jonathon D., Charleston Advisor 2002 Journal Article

5065

Paying for answers online Arnoldy,Ben, Christian Science Monitor 2002 Journal Article

4540

Libraries offer reference services to one another Blumenstyk,Goldie, Chronicle of Higher Education 2001 Journal, Electronic

4581

The Net Generation in the classroom Carlson,Scott, Chronicle of Higher Education 2005 Journal Article

4645

New service allows public to pose reference questions without visiting the library Carlson,Scott, Chronicle of Higher Education 2002 Journal Article

4646

Library for hire: Johns Hopkins U sells services to an online college Moran,Caitlin, Chronicle of Higher Education 2008 Journal Article

5096

LibraryH3lp: A new flexible chat reference system Sessoms, Pam, Sessoms, Eric, Code4Lib Journal 2008 Journal Article

5608

The SwisslnfoDesk experiment: The building of a website subject gateway as a contributive part of a virtual reference desk Accart,Jean-Philippe, Collection Building 2006 Journal Article

4523

Here, there, and everywhere–Live virtual reference Stormont,Sam, Collection Management 2002 Journal Article

5334

Quantifying cooperation: collaborative digital reference service in the large academic library De Groote,Sandra L., Dorsch,J. L., Collard,Scott, Scherrer,Carol, College & Research Libraries 2005 Journal Article

4714

"Shaking the conceptual foundations," too: Integrating research and technology support for the next generation of information service Ferguson,Chris, College & Research Libraries 2000 Journal Article

4759

The shape of services to come: Values-based reference service for the largely digital library Ferguson,Chris D., Bunge,Charles A., College & Research Libraries 1997 Journal Article

4760

Instant messaging reference in an academic library: A case study Foley,Marianne, College & Research Libraries 2002 Journal Article

4769

Emotional intelligence: Which traits are most prized? Hernon,Peter, Rossiter,Nancy, College & Research Libraries 2006 Journal Article

4829

Assessing the impact of reference services provided to undergraduate students Jacoby,JoAnn, O’Brien,Nancy P., College & Research Libraries 2005 Journal Article

4874

Information-seeking behavior of multicultural students: A case study at San Jose State University Liu,Mengxiong, Redfern,Bernice, College & Research Libraries 1997 Journal Article

5009

Question Master: An evaluation of a web-based decision-support system for use in reference environments Richardson Jr.,John V., College & Research Libraries 1998 Journal Article

5213

Virtual reference training: The second generation Westbrook,Lynn, College & Research Libraries 2006 Journal Article

5444

Measuring Quality in Chat Reference Consortia: A Comparative Analysis Of Reponses to Users’ Queries Meert, Deborah L., Given, Lisa M., College & Research Libraries 2009 Journal Article

5487

Measuring Quality in Chat Reference Consortia: A Comparative Analysis of Responses to Users’ Queries Meert, Deborah L., Given, Lisa M., College & Research Libraries 2009 Journal Article

5562

Leveraging Lean Six Sigma to Culture, Nurture, and Sustain Assessment and Change in the Academic Library Environment Murphy, Sarah Anne, College & Research Libraries 2009 Journal Article

5585

Coding into the great unknown: Analyzing instant messaging session transcripts to identify user behaviors and measure quality of service Maximiek, Sarah, Rushton, Erin, Brown, Elizabeth, College & Research Libraries 2010 Journal Article

5637

The role of synchronous virtual reference in teaching and learning: A grounded theory analysis of instant messaging transcripts Passonneau, Sarah, Coffey, Dan, College & Research Libraries 2011 Journal Article

5741

Where do we go from here? Information academic library staffing through reference transaction analysis Bishop, Bradley Wade, Bartlett, Jennifer A., College & Research Libraries 2013 Journal Article

5944

Where do we go from here? Information academic library staffing through reference transaction analysis Bishop, Bradley Wade, Bartlett, Jennifer A., College & Research Libraries 2013 Journal Article

5949

A usability evaluation of academic virtual reference services. Chow,Anthony S., Croxton,Rebecca A. College & Research Libraries 2014 Journal Article

5981

A usability evaluation of academic virtual reference services. Chow,Anthony S., Croxton,Rebecca A. College & Research Libraries 2014 Journal Article

6001

A usability evaluation of academic virtual reference services. Chow,Anthony S., Croxton,Rebecca A. College & Research Libraries 2014 Journal Article

6026

A usability evaluation of academic virtual reference services. Chow,Anthony S., Croxton,Rebecca A. College & Research Libraries 2014 Journal Article

6067

A usability evaluation of academic virtual reference services. Chow,Anthony S., Croxton,Rebecca A. College & Research Libraries 2014 Journal Article

6100

A usability evaluation of academic virtual reference services. Chow,Anthony S., Croxton,Rebecca A. College & Research Libraries 2014 Journal Article

6139

A usability evaluation of academic virtual reference services. Chow,Anthony S., Croxton,Rebecca A. College & Research Libraries 2014 Journal Article

6179

ASERL selects virtual reference partner NULL College & Research Libraries News 2007 Journal Article

4501

Managing reference e-mail in an archival setting Bell,Mary Margaret, College & Research Libraries News 2002 Journal Article

4565

Expert services on the Web Bivens-Tatum,Wayne, College & Research Libraries News 2001 Journal Article

4579

Library services through electronic mail Bonham,Miriam, College & Research Libraries News 1987 Journal Article

4586

Academic reference service over electronic mail Bristow,Ann, College & Research Libraries News 1992 Journal Article

4615

Academic reference service over e-mail: An update Bristow,Ann, Buechley,Mary, College & Research Libraries News 1995 Journal Article

4616

Web forms: Improving, expanding, and promoting remote reference services Haines,Annette, Grodzinski,Alison, College & Research Libraries News 1999 Journal Article

4809

Yours, mine, and ours: Reinventing reference at San Jose Mizzy,Danianne, College & Research Libraries News 2005 Journal Article

5087

Ask a librarian live; specialist and broad-based reference capacities expanded by new software Patrick,Susan, Matthews,Cathy, College & Research Libraries News 2002 Journal Article

5155

A phone of one’s own: Texting at the Bryant University reference desk Kohl, Laura, Keating, Maura, College & Research Libraries News 2009 Journal Article

5607

Using the iPad for reference services: Librarians go mobile Lotts, Megan, Graves, Stephanie, College & Research Libraries News 2011 Journal Article

5750

Proactive chat reference: Getting in the users’ space Zhang, Jie, Mayer, Nevin, College & Research Libraries News 2014 Journal Article

5958

A novel public question-and-answer board Godbout, Chrissa, Oelker, Sarah K., Stettner, Mary C., College & Research Libraries News 2015 Journal, Electronic

6041

A novel public question-and-answer board Godbout, Chrissa, Oelker, Sarah K., Stettner, Mary C., College & Research Libraries News 2015 Journal, Electronic

6062

A novel public question-and-answer board Godbout, Chrissa, Oelker, Sarah K., Stettner, Mary C., College & Research Libraries News 2015 Journal, Electronic

6115

A novel public question-and-answer board Godbout, Chrissa, Oelker, Sarah K., Stettner, Mary C., College & Research Libraries News 2015 Journal, Electronic

6154

A novel public question-and-answer board Godbout, Chrissa, Oelker, Sarah K., Stettner, Mary C., College & Research Libraries News 2015 Journal, Electronic

6194

Becoming part of the course using Blackboard to extend one-shot library instruction Cox, Christopher, College & Research Library News 2002 Journal Article

5779

Virtual reference services: consortium versus stand-alone Bishop,Bradley Wade, Torrence,Matt, College & Undergraduate Libraries 2007 Journal Article

4578

Connecting to students: launching instant messaging reference at Binghamton University Brown,Elizabeth, Maximiek,Sarah, Rushton,Erin E., College & Undergraduate Libraries 2006 Journal Article

4623

Simplifying electronic reference: A hybrid approach to one-on-one consultation Hoskisson,Tam, Wentz,Deleyne, College & Undergraduate Libraries 2001 Journal Article

4848

Tips and snags of academic cyberreference Kratzert,M. Y., Richey,Debora, Wassman,Carol V., College & Undergraduate Libraries 2001 Journal Article

4942

Connecting with AIM: the search for a virtual reference niche McCuliey,Lucretia, Reinauer,Olivia, College & Undergraduate Libraries 2006 Journal Article

5042

RYT: Are you there? A consortium' s switch to IM Reference Pulliam,Beatrice R., McMullen,Susan, College & Undergraduate Libraries 2006 Journal Article

5190

Small collaboration, big effort: The realities of a small statewide collaborative virtual reference service Quinn,Todd, Briggs,Lea, College & Undergraduate Libraries 2006 Journal Article

5192

Application of reference guidelines in chat reference interactions: A study of online reference skills Ronan,Jana, Reakes,Patrick, Ochoa,Marilyn, College & Undergraduate Libraries 2006 Journal Article

5234

From TM to collaboration: Providing virtual reference services at a medium-sized institution Summey,Tern Pedersen, Akers,Cynthia, College & Undergraduate Libraries 2006 Journal Article

5345

The nuts, bolts, and teaching opportunities of real-time reference Taddeo,Laura, Hackenberg,Jill M., College & Undergraduate Libraries 2006 Journal Article

5350

Marketing virtual reference: What academic libraries have done Vilelle,Luke, College & Undergraduate Libraries 2005 Journal Article

5401

Applying RUSA guidelines in the analysis of chat reference transcripts Zhuo, Fu, Love, Mark, Norwood, Scott, College & Undergraduate Libraries 2006 Journal Article

5880

Location, Location, Location: The impact of IM widget placement Gaybill, Jolie Ogg, Bicknell-Holmes, Tracy, College & Undergraduate Libraries 2013 Journal Article

5951

How to be a Person: Tips and Tricks for Virtual Reference Anderson, Craig, College and Research Libraries 2009 Journal Article

5495

“Are you a computer?” Opening exchanges in virtual reference shape the potential for teaching Dempsey, Paula R. College and Research Libraries 2016 Journal Article

6206

Collaborative virtual reference in Colorado Bailey-Hainer,Brenda, Colorado Libraries 2003 Journal Article

4545

Virtual reference at Jones University Heilig,Jean, Colorado Libraries 2001 Journal Article

4819

Providing reference services over the Internet Hohmann,Laura Kaspari, Colorado Libraries 2000 Journal Article

4843

Reference over the net: New service or just a new line Sellers,Minna, Colorado Libraries 1999 Journal Article

5272

Digitization and outreach in academic libraries Yue, Joseph, Colorado Libraries 2000 Journal Article

5906

AskColorado…get answers day…or night Johnson,Kris, Colorado Municipalities 2009 Journal Article

4900

Groupware and social dynamics: Eight challenges for developers Grudin,Jonathan, Communications of the ACM 1994 Journal Article

4803

Ensuring quality in a virtual reference environment Barbier,Pat, Ward,Joyce, Community & Junior College Libraries 2004 Journal Article

4555

Effectiveness of asynchronous reference services for distance learning students within Florida's community college system Profeta,Patricia C., Community & Junior College Libraries 2007 Journal Article

5189

Implementing an "Ask a Librarian" electronic reference service Ryder,Mary Ann, Nebeker,Birte, Community & Junior College Libraries 1999 Journal Article

5250

Ask a librarian: Florida's virtual reference service Sachs,Diana, Community & Junior College Libraries 2004 Journal Article

5251

Less words, more action: Using on-the-fly videos and screenshots in your library’s IM/chat and email reference transactions Sekyere, Kwabena, Community & Junior College Libraries 2010 Journal Article

5638

The evolution of the reference librarian Johnson, Wendell G., Community & Junior College Libraries 2011 Journal Article

5771

Building large-scale digital libraries Schatz,Bruce, Chen,Hsinchun, Computer (IEEE) 1996 Journal Article

5261

Selective self-presentation in computer-mediated communication: Hyperpersonal dimensions of technology, language, and cognition Walther,Joseph B., Computers in Human Behavior 2007 Journal Article

5410

Planning for the next wave of convergence Abram,Stephen, Computers in Libraries 2000 Journal Article

4522

Is the reference librarian real or virtual? Balas,Janet, Computers in Libraries 2003 Journal Article

4549

The Internet and reference services Balas,Janet, Computers in Libraries 1995 Journal Article

4550

Implementing virtual reference: Hollywood technology in real life Balleste,Roy, Russell,Gordon, Computers in Libraries 2003 Journal Article

4551

E-mail makes the world go 'round Brandt,D. Scott, Computers in Libraries 2000 Journal Article

4605

Outreach, or, how far do you reach? Brandt,D. Scott, Computers in Libraries 1999 Journal Article

4606

Managing a statewide virtual reference service: How Q and A NJ works Bromberg,Peter, Computers in Libraries 2003 Journal Article

4619

Our experiment in online, real-time reference Broughton,Kelly, Computers in Libraries 2001 Journal Article

4620

Transformative sharing with instant messaging, wikis, interactive maps, and flickr Chase,Darren, Computers in Libraries 2007 Journal Article

4656

Mission Im-possible Ciocco,Ronalee, Huff,Alice, Computers in Libraries 2007 Journal Article

4667

Distance education and virtual reference: Where are we headed? Coffman,Steve, Computers in Libraries 2001 Journal Article

4675

Tools for the future: Recreating or `renovating' information services using new technologies Dysart,Jane I., Jones,Rebecca J., Computers in Libraries 1995 Journal Article

4738

Our virtual reference training camp Elias,Tana, Morrill,Stef, Computers in Libraries 2003 Journal Article

4741

Internet applications: Stumpers-L Feeney,Ann, Computers in Libraries 1993 Journal Article

4756

Know thy remote users Guenther,Kim, Computers in Libraries 2001 Journal Article

4805

Going prime time with live chat reference Hoag,Tara J., Cichanowicz,Edana McCaffery, Computers in Libraries 2001 Journal Article

4840

Social networking mixes the hip with the proven Huwe,Terence K., Computers in Libraries 2006 Journal Article

4862

Being organic gives reference librarians the edge over computers Huwe,Terence K. Computers in Libraries 2004 Journal, Electronic

4863

QRC: We call it Quirk Lagace,Nettie, McClennen,Michael, Computers in Libraries 1998 Journal Article

4958

Questions and quirks: Managing an internet-based distributed reference service Lagace,Nettie, McClennen,Michael, Computers in Libraries 1998 Journal Article

4959

Bilingual virtual reference: It's better than searching the open web Lupien,Pascal, Computers in Libraries 2004 Journal Article

5017

Helping you buy: Virtual reference systems Olivares,Olivia, Computers in Libraries 2004 Journal Article

5131

Virtual reference: What's in a name? Pace,Andrew K., Computers in Libraries 2003 Journal Article

5143

Distance learning service: It's closer than you think Pace,Andrew K., Computers in Libraries 2001 Journal Article

5144

Hello IM, Goodbye TTY Peters,Tom, Bell,Lori, Computers in Libraries 2006 Journal Article

5168

Virtual reference services for the print impaired: Separate, but not equal Peters,Tom, Bell,Lori, Computers in Libraries 2006 Journal Article

5169

We jumped on the live reference bandwagon, and we love the ride Schaake,Glenda, Sathan,Eleanor, Computers in Libraries 2003 Journal Article

5260

IM = FASTER virtual reference on the cheap! Stephens,Michael, Gordon,Rachel Singer, Computers in Libraries 2006 Journal Article

5325

The librarian is in, and online! West,Jessamyn, Computers in Libraries 2003 Journal Article

5439

Doing Virtual Reference Along With Everything Else Garlish, Besty Harper, Computers in Libraries 2009 Journal Article

5578

Reference Diagnostics for a Virtual World Huwe, Terence K., Computers in Libraries 2009 Journal Article

5580

Taking the library to the user Balas, Janet L., Computers in Libraries 2010 Journal Article

5645

Your guide to Meebo options: Virtual reference summer meltdown and fall shakeout Breitbach, William, Computers in Libraries 2012 Journal Article

5815

Virtual reference: What’s in a name? Pace, Andrew K., Computers in Libraries 2003 Journal Article

5867

How to build a desk statistics in less than an hour using forms in Google docs Carter, Sunshine, Ambrosi, Thomas, Computers In Libraries 2011 Journal, Electronic

5960

How to build a desk statistics in less than an hour using forms in Google docs Carter, Sunshine, Ambrosi, Thomas, Computers In Libraries 2011 Journal, Electronic

5969

How to build a desk statistics in less than an hour using forms in Google docs Carter, Sunshine, Ambrosi, Thomas, Computers In Libraries 2011 Journal, Electronic

5989

How to build a desk statistics in less than an hour using forms in Google docs Carter, Sunshine, Ambrosi, Thomas, Computers In Libraries 2011 Journal, Electronic

6014

How to build a desk statistics in less than an hour using forms in Google docs Carter, Sunshine, Ambrosi, Thomas, Computers In Libraries 2011 Journal, Electronic

6050

How to build a desk statistics in less than an hour using forms in Google docs Carter, Sunshine, Ambrosi, Thomas, Computers In Libraries 2011 Journal, Electronic

6088

How to build a desk statistics in less than an hour using forms in Google docs Carter, Sunshine, Ambrosi, Thomas, Computers In Libraries 2011 Journal, Electronic

6127

How to build a desk statistics in less than an hour using forms in Google docs Carter, Sunshine, Ambrosi, Thomas, Computers In Libraries 2011 Journal, Electronic

6167

Virtual dialogs: Relational communication in chat reference encounters Radford,Marie L., Conference Papers International Communication Association 2005 Annual Meeting 2005 Conference Proceedings

5199

Digital reference at Bobst Library Schwartz,Jennifer, Connect Magazine 2001 Journal, Electronic

5268

Virtual reference: A letter from North America Fiander,Michelle, Cultivate Interactive 2002 Journal, Electronic

4764

Collaboration between digital museums and digital libraries Goodrum,Abby, D-Lib Magazine 2003 Journal, Electronic

4778

Question negotiation and the technological environment Janes,Joseph, Silverstein,Joanne, D-Lib Magazine 2003 Journal, Electronic

4889

The Finnish library portal Jokitalo,Paivi, D-Lib Magazine 2000 Journal, Electronic

4902

Google meets eBay: what academic librarians can learn from alternative information providers Kenney,Anne R., McGovern,Nancy Y., Martinez,Ida T., Heidig,Lance J., D-Lib Magazine 2003 Journal, Electronic

4919

Offering high quality reference service on the web: The collaborative digital reference service (CDRS) Kresh,Diane Nester, D-Lib Magazine 2000 Journal, Electronic

4947

Current state of digital reference in primary and secondary education Lankes,R. David, D-Lib Magazine 2003 Journal, Electronic

4967

Coming together around Library 2.0: A focus for discussion and a call to arms Miller,Paul, D-Lib Magazine 2006 Journal Article

5081

Report on the virtual reference desk conference october 2000 Missingham,Roxanne, D-Lib Magazine 2000 Journal Article

5084

The OPAL project: Developing an automated online reference system for distance learners Payne,Georgina, Bradbury,David, D-Lib Magazine 2001 Journal, Electronic

5158

The technological challenges of digital reference Penka,Jeffrey T., D-Lib Magazine 2003 Journal, Electronic

5161

Towards the hybrid library Rusbridge,Chris, D-Lib Magazine 1998 Journal, Electronic

5245

Digital reference: an overview Silverstein,Joanne, D-Lib Magazine 2003 Journal, Electronic

5286

Asking the experts: Digital reference and the virtual reference desk Wasik,Joann M., D-Lib Magazine 2000 Journal, Electronic

5423

Evaluation of chat reference service quality White,Marilyn Domas, Abels,Eileen G., Kaske,Neal, D-Lib Magazine 2003 Journal, Electronic

5454

IMLS issues grant for further collaborative of virtual reference services D-Lib Magazine 2011 Journal Article

5834

A guided tour of the Internet Public Library Pack,Thomas, Database Magazine 1996 Journal Article

5145

Digital reference service Sharma,Sumati, Kumar,Ashok, Singh,Mohinder, DESIDOC Bulletin of Information Technology 2004 Journal Article

5282

Gyanoday Portal: A Virtual Reference Point for Management Knowledge Repository Ganguly, Shantanu, DESIDOC Journal of Library & Information Technology 2009 Journal Article

5584

Establishing a virtual reference service Lihitkar, Shalini R., DESIDOC Journal of Library & Information Technology 2011 Journal Article

5755

Digital reference: How libraries can compete with Aska services Parsons,Anne Marie, Digital Library Federation Newsletter 2001 Journal, Electronic

5153

A help desk knowledge database: The first year Marsh,Geoffrey, Division of Computer Research and Technology, National Institutes of Health 1997 Web Page

5034

Chat reference and location-based questions: A multi-method evaluation of a statewide chat reference consortium Bishop, Bradley Wade, Doctor of Philosophy Doctoral dissertation, Florida State University, Tallahassee 2010 Journal Article

5499

Embedding an IM widget in research databases: Helping users at their point-of-need Sekyere, Kawabena, E-JASL: The Electronic Journal of Academic and Special Librarianship 2009 Journal Article

5649

Live Person: Keeping reference alive and kicking Eichler,Linda, Halperin,Michael, EContent 2000 Journal Article

4739

Information around the clock from around the world (global librarian) Marcum,Melissa, Econtent 2003 Journal Article

5029

Social media helps out the help desk Grensing-Pophal, Lin, EContent 2009 Journal Article

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Tricky devil