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Ref Type: Journal Article

Authors: NULL

Title: Facets of quality for digital reference services. version 4.

Publication Full: The Virtual Reference Desk

Year: 2000 Volume: NULL Issue: NULL

Start Page: NULL Other Pages: NULL

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This document outlines important characteristics and features (referred to as facets of quality) for building a digital reference service for all audiences, including the K-12 educational community. The facets are intended as a set of standards for organizations to achieve in creating and maintaining digital reference services participating in the Virtual Reference Desk (VRD) Network [a collaborative Internet-based question and answer service providing support to digital reference (or AskA) services by accepting out-of-scope and overflow questions], but can be applied to all digital reference services and consortia. (See Additional Resources for further discussion of the Facets of Quality.)



Links: http://web.archive.org/web/20070321044040/www.vrd.org/facets-10-00.shtml

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: NULL

Place Of Publication: NULL

Issn Isbn: NULL