Full Record – Author

Ref Type: Journal Article

Authors: Bailey-Hainer,Brenda,

Title: Collaborative virtual reference in Colorado

Publication Full: Colorado Libraries

Year: 2003 Volume: 29 Issue: 1

Start Page: 15 Other Pages: 18

Descriptors: LIBRARY information networks, ELECTRONIC reference services (Libraries), LIBRARY cooperation, AUTHORSHIP — Collaboration,


Describes a project underway by the Colorado State Library, the Resource Sharing Board, and libraries through the state to create and fund the Collaborative Virtual Reference Service (CVRS), designed to be a statewide service that utilizes software specifically designed to provide 24/7 reference service to patrons via live interactive chat. Explains that the software will allow library staff from collaborating academic, public, school, and special libraries to provide reference service from a single, coordinated virtual reference desk, using an application service provider (ASP) model in which the software provider hosts and runs the software for CVRS. Discusses the need for a virtual reference service, specifically a collaborative reference service. Notes that the project has 39 participating libraries already (20 public, 15 academic, one school, and three special libraries), and other libraries will be allowed to join throughout the year.


M3: Article; Bailey-Hainer, Brenda 1; Affiliations: 1: Colorado State Library, Denver, CO Source Info: Spring 2003, Vol. 29 Issue 1, p15; Note: Update Code: 3806; Subject Term: LIBRARY information networks; Subject Term: ELECTRONIC reference services (Libraries); Subject Term: LIBRARY cooperation; Subject Term: AUTHORSHIP — Collaboration; Number of Pages: 4p. Document Type: Article

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Retrieved Date:January 1, 1970

Editors: NULL

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Publisher: NULL

Place Of Publication: NULL

Issn Isbn: 1479733