Full Record – Author

Ref Type: Journal Article

Authors: Baum,Jenny, Lyons,Kate,

Title: Predicting the success of commercial AskA services in the United States and abroad

Publication Full: The Reference Librarian

Year: 2004 Volume: 41 Issue: 85

Start Page: 81 Other Pages: 89

Descriptors: ASKA services, REFERENCE services (Libraries), LIBRARIES, REFERRAL centers (Information services), DOCUMENTATION, UNITED States, AskA, information brokerage, international AskA programs, online reference,


This article discusses the quality of commercial and library-sponsored AskA services and uses this as a prediction for the success of the programs. The authors also explore the idea of the commoditization of information and its acceptance rates in different countries, and use these to predict the success of commercial and library-sponsored AskA services both in the United States and abroad. [ABSTRACT FROM AUTHOR]; Copyright of Reference Librarian is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Baum, Jenny; Email Address: jenny.baum@earthlink.net; Lyons, Kate; Email Address: clyons@nypl.org; Source Info: 2004, Vol. 41 Issue 85, p81; Thesaurus Term: ASKA services; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: LIBRARIES; Thesaurus Term: REFERRAL centers (Information services); Thesaurus Term: DOCUMENTATION; Subject Term: UNITED States; Author-Supplied Keyword: AskA; Author-Supplied Keyword: information brokerage.; Author-Supplied Keyword: international AskA programs; Author-Supplied Keyword: online reference; Number of Pages: 9p. Document Type: Article

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Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: Haworth Press

Place Of Publication: NULL

Issn Isbn: 2763877