Full Record – Author

Ref Type: Journal Article

Authors: Behm,Leslie M.,

Title: One library's experience with review and selection of chat software for reference

Publication Full: Medical Reference Services Quarterly

Year: 2003 Volume: 22 Issue: 2

Start Page: 85 Other Pages: 92

Descriptors: ELECTRONIC reference services (Libraries), ACADEMIC libraries, INFORMATION services, COMPUTER software, ELECTRONIC information resources, MICHIGAN State University (East Lansing, Mich.), EAST Lansing (Mich.), MICHIGAN, Chat reference software, Docutek, software evaluation,


When Michigan State University (MSU) Libraries decided to make the foray into virtual reference, the first thing that needed to be done was to decide on the software to use. This article discusses the process used including the items considered essential (deal-breakers) for software to make the first cut, what other features needed to be included, and what features would be useful but were not critical. A literature review of some useful current articles on virtual reference is included. The vendor and software ultimately selected was not one of the original vendors; how MSU Libraries was able to evaluate and select Docutek is presented. Amatrix for software comparison is included in the appendix. [ABSTRACT FROM PUBLISHER]; Copyright of Medical Reference Services Quarterly is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Behm, Leslie M. 1; Email Address: behm@msu.edu; Affiliations: 1: Reference/Systems Librarian, Main Library Reference, 100 Main Library WG1-S, Michigan State University, East Lansing, MI 48824. Source Info: 2003, Vol. 22 Issue 2, p85; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: ACADEMIC libraries; Thesaurus Term: INFORMATION services; Thesaurus Term: COMPUTER software; Thesaurus Term: ELECTRONIC information resources; Subject Term: MICHIGAN State University (East Lansing, Mich.); Subject Term: EAST Lansing (Mich.); Subject Term: MICHIGAN; Author-Supplied Keyword: Chat reference software; Author-Supplied Keyword: Docutek; Author-Supplied Keyword: software evaluation; Number of Pages: 8p. Document Type: Article

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Retrieved Date:January 1, 1970

Editors: NULL

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Publisher: Haworth Press

Place Of Publication: NULL

Issn Isbn: 2763869