Full Record – Author

Ref Type: Journal Article

Authors: Blank,Phil,

Title: Virtual reference at Duke: An informal history

Publication Full: The Reference Librarian

Year: 2003 Volume: 38 Issue: 79

Start Page: 215 Other Pages: 224

Descriptors: ELECTRONIC reference services (Libraries), ACADEMIC libraries, LIBRARIANS, LIBRARY cooperation, DUKE University (Durham, N.C.), NORTH Carolina, UNITED States,


This article examines the history (2000-2003) of the virtual reference program at Duke University and covers the efforts involved at determining need, evaluating and selecting software, implementing policies and experimenting with the applications. Attention is paid to librarians' perception of virtual reference service as compared to other services. Future trends and consortium possibilities, both academic and across North Carolina, are also considered. [ABSTRACT FROM AUTHOR]; Copyright of Reference Librarian is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Blank, Phil 1; Email Address: phil.blank@duke.edu; Affiliations: 1: Perkins Library, Duke University, Durham, NC Source Info: 2002/2003, Vol. 38 Issue 79/80, p215; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: ACADEMIC libraries; Thesaurus Term: LIBRARIANS; Thesaurus Term: LIBRARY cooperation; Subject Term: DUKE University (Durham, N.C.); Subject Term: NORTH Carolina; Subject Term: UNITED States; Number of Pages: 10p. Document Type: Article

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Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

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Publisher: Haworth Press

Place Of Publication: NULL

Issn Isbn: 2763877