Full Record – Author

Ref Type: Journal Article

Authors: Bobal,Alison M., Schmidt,Cynthia M., Cox,Roxanne,

Title: One library's experience with live, virtual reference

Publication Full: Journal of the Medical Library Association

Year: 2005 Volume: 93 Issue: 1

Start Page: 123 Other Pages: 125

Descriptors: REFERENCE services (Libraries), LIBRARIES, COMPUTER software, MEDICAL centers, LIBRARIANS — United States, UNITED States,


This article presents a brief account of the McGoogan Library of Medicine's experience of offering a live, virtual reference service to the University of Nebraska Medical Center (UNMC) community and to the general public from July 2002 to February 2004 and the reasons for discontinuing it. During the early years of the twenty-first century, the McGoogan librarians, like most librarians, noticed the dramatic increase in the number of library-based, virtual reference services offered across the United States and the world. They decided to try using virtual reference technology to reach their distance faculty and students. They obtained funding for this service through the UNMC Educational Technology Small Grant Program. They chose the Virtual Reference TooIKit software from Library Systems & Services (LSSI). Like all other synchronous virtual reference products, the LSSI software would allow them to provide real-time, Internet chat service. The LSSI product also provided a combined chat and co-browsing feature that would allow the librarian to escort the user to the appropriate electronic resources.


M3: Article; Bobal, Alison M. 1; Email Address: abobal@unmc.edu; Schmidt, Cynthia M. 1; Email Address: cmschmidt@unmc.edu; Cox, Roxanne 2; Email Address: rcox@unmc.edu; Affiliations: 1: Reference Librarian, McGoogan Library of Medicine ,University of Nebraska Medical Center, 986705 Nebraska Medical Center, Omaha, Nebraska 68198-6705. 2: Head, Reference Services, McGoogan Library of Medicine ,University of Nebraska Medical Center, 986705 Nebraska Medical Center, Omaha, Nebraska 68198-6705. Source Info: Jan2005, Vol. 93 Issue 1, p123; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: LIBRARIES; Thesaurus Term: COMPUTER software; Subject Term: MEDICAL centers; Subject Term: LIBRARIANS — United States; Subject Term: UNITED States; Number of Pages: 3p. Document Type: Article

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Retrieved Date:January 1, 1970

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Publisher: Medical Library Association

Place Of Publication: NULL

Issn Isbn: 15365050