Full Record – Author

Ref Type: Journal Article

Authors: Bolander,Robert C., Connaway,Lynn Silipigni, Radford,Marie L.,

Title: Seeking synchronicity: OCLC and Rutgers researchers explore virtual reference services by analyzing chat transcripts

Publication Full: NextSpace

Year: 2006 Volume: 1 Issue: 2

Start Page: 18 Other Pages: 19

Descriptors: ELECTRONIC reference services (Libraries), PUBLIC services (Libraries), LIBRARY science — Research, COMPUTER network resources, SILIPIGNI, Lynn, RADFORD, Marie L,


The article cites a study of virtual reference services (VRS) from user, non-user and librarian perspectives by Lynn Silipigni of OCLC and Marie L. Radford of the Rutgers University School of Communication, Information and Library Studies. Funded by a grant from the Institute of Museum and Library Services and in-kind contributions, the research will examine factors that influence the selection and use of synchronous VRS and study user and staff perceptions of satisfaction.


M3: Article; Bolander, Robert C.; Connaway, Lynn Silipigni; Radford, Marie L.; Source Info: 2006 Issue 2, p18; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: PUBLIC services (Libraries); Thesaurus Term: LIBRARY science — Research; Thesaurus Term: COMPUTER network resources; Number of Pages: 2p; Illustrations: 2c. Document Type: Article

Links: NULL

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Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: NULL

Place Of Publication: NULL

Issn Isbn: 15590011