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Ref Type: Journal Article

Authors: Boruff-Jones,Polly D.,

Title: Our experience with two virtual reference services at IUPUI University library

Publication Full: The Reference Librarian

Year: 2003 Volume: 38 Issue: 79/80

Start Page: 241 Other Pages: 255

Descriptors: ACADEMIC libraries, ELECTRONIC reference services (Libraries), ELECTRONIC reference sources, REFERENCE services (Libraries), INDIANA University-Purdue University (Indianapolis, Ind.), Software, INDIANA, UNITED States,


Indiana University Purdue University Indianapolis (IUPUI) University Library first introduced virtual reference in May 2001 after four months of preparation. In the summer of 2002, University Library decided to reconsider the virtual reference software and provider and implemented a new service during the fall 2002 semester. A Reference Team Working Group was formed to review replacement options for the virtual reference software the library had been using for about a year. The decision to find a new virtual reference service was prompted by the connectivity and electronic resource compatibility problems experienced with the first virtual reference software the library chose. This article compares and contrasts the two virtual reference services used at IUPUI University Library and describes the two virtual reference projects. Following the article is a checklist of "Seven Questions to Ask When Choosing a Virtual Reference Service. [ABSTRACT FROM AUTHOR]; Copyright of Reference Librarian is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Boruff-Jones, Polly D. 1; Email Address: pboruffj@iupui.edu; Affiliations: 1: Virtual Reference Working Group, Indianapolis, IN Source Info: 2002/2003, Vol. 38 Issue 79/80, p241; Thesaurus Term: ACADEMIC libraries; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: ELECTRONIC reference sources; Thesaurus Term: REFERENCE services (Libraries); Subject Term: INDIANA University-Purdue University (Indianapolis, Ind.); Subject Term: Software; Subject Term: INDIANA; Subject Term: UNITED States; Number of Pages: 15p. Document Type: Article

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Retrieved Date:January 1, 1970

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Publisher: Haworth Press

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Issn Isbn: 2763877