Full Record – Author

Ref Type: Journal Article

Authors: Braxton,Susan M., Brunsdale,Maureen,

Title: E-mail reference as substitute for library receptionist

Publication Full: The Reference Librarian

Year: 2004 Volume: 41 Issue: 85

Start Page: 19 Other Pages: 31

Descriptors: ELECTRONIC mail systems, LIBRARIANS, LIBRARIES, DATA transmission systems, COMMUNICATION, DOCUMENTATION, academic libraries, E-mail reference, reference services,


The authors explore the historical development of e-mail reference services in general, and report on the evolution of this service in their own library. Based on evidence from their own service and from reports in the literature, they propose a connection between e-mail reference service and broader library services including circulation, inter library loan, and even acquisitions, through which the reference librarian receives questions traditionally directed elsewhere. The e-ref button presents an unexpected avenue of librarian-to-librarian communication, both within and beyond one's home institution. Implications are discussed. [ABSTRACT FROM AUTHOR]; Copyright of Reference Librarian is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Braxton, Susan M. 1; Email Address: smbraxt@ilstu.edu; Brunsdale, Maureen 1; Email Address: Maureen@exchange1.mlb.ilstu.edu; Affiliations: 1: Milner Library, Illinois State University, Campus Box 8900, Normal, IL 61790-8900. Source Info: 2004, Vol. 41 Issue 85, p19; Thesaurus Term: ELECTRONIC mail systems; Thesaurus Term: LIBRARIANS; Thesaurus Term: LIBRARIES; Thesaurus Term: DATA transmission systems; Thesaurus Term: COMMUNICATION; Thesaurus Term: DOCUMENTATION; Author-Supplied Keyword: academic libraries.; Author-Supplied Keyword: E-mail reference; Author-Supplied Keyword: reference services; Number of Pages: 13p. Document Type: Article

Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: Haworth Press

Place Of Publication: NULL

Issn Isbn: 2763877