Full Record – Author

Ref Type: Journal Article

Authors: Breeding,Marshall,

Title: Providing virtual reference service

Publication Full: Information Today

Year: 2001 Volume: 18 Issue: 4

Start Page: 42 Other Pages: 43

Descriptors: REFERENCE services (Libraries), COMPUTER networks — Remote access, REFERENCE sources, CUSTOMER relations, INTERNET, LIBRARIES — Automation, Virtual Libraries, Methodology,


Virtual reference service–the delivery of personalized reference resources to users outside the physical library–has become a major issue in the last year or so. While this is not an entirely new idea, many libraries are now beginning to explore more sophisticated ways to take advantage of Web-based technologies that can help them offer these services. There is also considerable interest in developing collaborative approaches in which groups of libraries can efficiently work together to deliver virtual reference services to their remote users. Presents an overview of some of methodologies and collaborations currently in use to extend assistance to patrons in learning to use virtual resources and in finding the information they need.


M3: Article; Breeding, Marshall 1; Email Address: breeding@library.vanderbilt.edu; Affiliations: 1: Vanderbilt University, Nashville, TN Source Info: Apr2001, Vol. 18 Issue 4, p42; Note: Publisher: Information Today Inc.; Note: Update Code: 3606; Subject Term: REFERENCE services (Libraries); Subject Term: COMPUTER networks — Remote access; Subject Term: REFERENCE sources; Subject Term: CUSTOMER relations; Subject Term: INTERNET; Subject Term: LIBRARIES — Automation; Author-Supplied Keyword: Virtual Libraries; Author-Supplied Keyword: Methodology; Number of Pages: 2p. Document Type: Article

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Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

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Publisher: Information Today Inc

Place Of Publication: NULL

Issn Isbn: 87556286