Full Record – Author

Ref Type: Journal Article

Authors: Breidenbaugh,Andrew,

Title: Budget planning and performance measures for virtual reference services

Publication Full: The Reference Librarian

Year: 2006 Volume: 46 Issue: 95

Start Page: 113 Other Pages: 124

Descriptors: PUBLIC libraries — Finance, GOVERNMENT aid to libraries, ELECTRONIC information resource searching, LIBRARY finance, REFERENCE services (Libraries), ONLINE information services, EDUCATION — Information services, ECONOMIC assistance, assessment, digital reference, Evaluation, reference services, virtual reference,


The Tampa-Hillsborough County Public Library, as a county government agency, is required to follow a specific budget planning process in order to obtain funding for library programs and services. One tool of this planning process-the "decision unit"-requires advanced planning and continued evaluation of potential and existing library services. Prior to receiving funds for any new service, performance measures must be established in order to measure the success of the service in relation to the public money invested. This article will look at the evaluation process built into the funding of the library's participation in a statewide virtual reference service and the implications for continuation and/or expansion of this service based on continued assessment. [ABSTRACT FROM AUTHOR]; Copyright of Reference Librarian is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Breidenbaugh, Andrew 1; Email Address: breidenbaugha@hillsboroughcounty.org; Affiliations: 1: Coordinator of Reference & Information Services, Tampa-Hillsborough County Public Libraries, 900 North Ashley Drive, Tampa, FL 336602 Source Info: 2006, Vol. 46 Issue 95/96, p113; Thesaurus Term: PUBLIC libraries — Finance; Thesaurus Term: GOVERNMENT aid to libraries; Thesaurus Term: ELECTRONIC information resource searching; Thesaurus Term: LIBRARY finance; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: ONLINE information services; Subject Term: EDUCATION — Information services; Subject Term: ECONOMIC assistance; Author-Supplied Keyword: assessment; Author-Supplied Keyword: digital reference; Author-Supplied Keyword: Evaluation; Author-Supplied Keyword: reference services; Author-Supplied Keyword: virtual reference; Number of Pages: 12p. Document Type: Article

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Retrieved Date:January 1, 1970

Editors: NULL

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Publisher: Haworth Press

Place Of Publication: NULL

Issn Isbn: 2763877