Full Record – Author

Ref Type: Journal Article

Authors: Breznay,Ann Marie, Haas,Leslie M.,

Title: A checklist for starting and operating a digital reference desk

Publication Full: The Reference Librarian

Year: 2003 Volume: 38 Issue: 79/80

Start Page: 101 Other Pages: 112

Descriptors: ELECTRONIC reference services (Libraries), ELECTRONIC reference sources, ONLINE chat groups, REFERENCE services (Libraries), LIBRARY science, LIBRARY information desks, Software,


This article explores digital reference and offers practical advice to those interested in implementing a digital reference desk in their library. Digital/chat/online reference services are defined and practical guidelines on staffing, selecting and troubleshooting hardware and software, training, and marketing are offered for those establishing such a service. [ABSTRACT FROM AUTHOR]; Copyright of Reference Librarian is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Breznay, Ann Marie 1; Email Address: AnnMarie.Breznay@library.utah.edu; Haas, Leslie M. 1; Email Address: Leslie.Haas@library.utah.edu; Affiliations: 1: Marriott Library, University of Utah, UT Source Info: 2002/2003, Vol. 38 Issue 79/80, p101; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: ELECTRONIC reference sources; Thesaurus Term: ONLINE chat groups; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: LIBRARY science; Thesaurus Term: LIBRARY information desks; Subject Term: Software; Number of Pages: 12p. Document Type: Article

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Retrieved Date:January 1, 1970

Editors: NULL

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Publisher: Haworth Press

Place Of Publication: NULL

Issn Isbn: 2763877