Full Record – Author

Ref Type: Journal Article

Authors: Bromberg,Peter,

Title: Managing a statewide virtual reference service: How Q and A NJ works

Publication Full: Computers in Libraries

Year: 2003 Volume: 23 Issue: 4

Start Page: 26 Other Pages: 31

Descriptors: ELECTRONIC reference services (Libraries), AUTHORSHIP — Collaboration, LIBRARY information networks, COMPUTER software, CUSTOMER services, INFORMATION services, LIBRARIES, NEW products, QUALITY control, ONLINE chat groups, ELECTRONIC information resource searching, Practical methods,


New Jersey's live virtual reference service, Q and A NJ, is available on the Web 24 hours a day, 7 days a week.It's collaboratively staffed by more than 250 librarians from 33 participating libraries. Q and A NJ is funded by the New Jersey State Library with federal Library Services and Technology Act (LSTA) funds and managed by the South Jersey Regional Library Cooperative (SJRLC). Q and A NJ grew out of a desire to create a highly marketable library service, and it's developed into a unique, collaborative, statewide virtual reference service, helping more than 4,000 satisfied customers a month. In this article, I will chronicle the genesis of the Q and A NJ project, as well as the strategies we've employed to meet the challenges of day-to-day management, scaled growth, and quality control. The seeds of Q and A NJ were sown at a 'Leap Forward' planning day that SJRLC held on Feb. 29, 2000. SJRLC is a multi-type library cooperative based in Gibbsboro, N.J., and it serves over 560 libraries in the southern seven counties.


M3: Article; Bromberg, Peter 1; Email Address: bromberg@sjrlc.org; Affiliations: 1: South Jersey Regional Library Cooperative, Gibbsboro, NJ Source Info: Apr2003, Vol. 23 Issue 4, p26; Note: Publisher's URL: http://www.infotoday.com; Note: Publisher: Information Today Inc.; Note: Update Code: 3806; Subject Term: ELECTRONIC reference services (Libraries); Subject Term: AUTHORSHIP — Collaboration; Subject Term: LIBRARY information networks; Subject Term: COMPUTER software; Subject Term: CUSTOMER services; Subject Term: INFORMATION services; Subject Term: LIBRARIES; Subject Term: NEW products; Subject Term: QUALITY control; Subject Term: ONLINE chat groups; Subject Term: ELECTRONIC information resource searching; Author-Supplied Keyword: Practical methods; Number of Pages: 6p; Illustrations: 1bw, 1c, 1 graph. Document Type: Article

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Retrieved Date:January 1, 1970

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Publisher: Information Today Inc

Place Of Publication: NULL

Issn Isbn: 10417915