Full Record – Author

Ref Type: Journal Article

Authors: Broughton,Kelly,

Title: Our experiment in online, real-time reference

Publication Full: Computers in Libraries

Year: 2001 Volume: 21 Issue: 4

Start Page: 26 Other Pages: 31

Descriptors: REFERENCE services (Libraries), TECHNOLOGY — Information services, INTERNET, ELECTRONIC mail systems, REFERENCE librarians, TECHNOLOGICAL innovations, LIBRARIES — Data processing, BOWLING Green State University (Bowling Green, Ohio). — Jerome Library, OHIO, UNITED States, BOWLING Green (Ohio), Electronic Communication,


Describes a project undertaken by reference librarians at Bowling Green State University's Jerome Library to incorporate some form of an easy-to-use, online, real-time communication method into library reference services using online chat technology. Includes an in-depth discussion of how the decision was made, what type of services are offered, how the system was developed and improved, and what is needed to make it work better as the project continues.


M3: Article; Broughton, Kelly 1; Email Address: kmoore@bgnet.bgsu.edu; Affiliations: 1: Bowling Green State University, Bowling Green, OH Source Info: Apr2001, Vol. 21 Issue 4, p26; Note: Publisher's URL: http://www.infotoday.com; Note: Publisher: Information Today Inc.; Note: Update Code: 3606; Subject Term: REFERENCE services (Libraries); Subject Term: TECHNOLOGY — Information services; Subject Term: INTERNET; Subject Term: ELECTRONIC mail systems; Subject Term: REFERENCE librarians; Subject Term: TECHNOLOGICAL innovations; Subject Term: LIBRARIES — Data processing; Subject Term: BOWLING Green State University (Bowling Green, Ohio). — Jerome Library; Subject Term: OHIO; Subject Term: UNITED States; Subject Term: BOWLING Green (Ohio); Author-Supplied Keyword: Electronic Communication; Number of Pages: 5p; Illustrations: 2bw, 3c. Document Type: Article

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Retrieved Date:January 1, 1970

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Publisher: Information Today Inc

Place Of Publication: NULL

Issn Isbn: 10417915