Full Record – Author

Ref Type: Journal Article

Authors: Brown,Elizabeth, Maximiek,Sarah, Rushton,Erin E.,

Title: Connecting to students: launching instant messaging reference at Binghamton University

Publication Full: College & Undergraduate Libraries

Year: 2006 Volume: 13 Issue: 4

Start Page: 31 Other Pages: 42

Descriptors: ELECTRONIC reference services (Libraries), INSTANT messaging, REFERENCE services (Libraries), LIBRARY users, ACADEMIC libraries, PUBLIC services (Libraries), LIBRARIES, BINGHAMTON (N.Y.), NEW York (State), chat, reference services, virtual reference,


Binghamton University Libraries implemented an IM reference service using the Trillian client to monitor multiple IM accounts at two distinct reference service points. This paper addresses the process and practical considerations of implementing the service including selection of the appropriate software, creation of IM accounts for each service, development of a staffing schedule, and training of reference staff. Also included is an outline of future plans for improving IM services for students and academic library users. [ABSTRACT FROM AUTHOR]; Copyright of College & Undergraduate Libraries is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Brown, Elizabeth 1; Email Address: ebrown@binghamton.edu; Maximiek, Sarah 2; Email Address: maximiek@binhamton.edu; Rushton, Erin E. 1; Email Address: erushton@binghamton.edu; Affiliations: 1: Science Reference Librarian/Bibliographer, Binghamton University (State University of New York), Binghamton, NY 13902-6012 2: Government Documents/Reference Librarian, Bartle Library, Binghamton University (State University of New York), Binghamton, NY 13902-6012 Source Info: 2006, Vol. 13 Issue 4, p31; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: INSTANT messaging; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: LIBRARY users; Thesaurus Term: ACADEMIC libraries; Thesaurus Term: PUBLIC services (Libraries); Thesaurus Term: LIBRARIES; Subject Term: BINGHAMTON (N.Y.); Subject Term: NEW York (State); Author-Supplied Keyword: academic libraries; Author-Supplied Keyword: chat; Author-Supplied Keyword: Instant messaging; Author-Supplied Keyword: reference services; Author-Supplied Keyword: virtual reference; Number of Pages: 12p. Document Type: Article

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Retrieved Date:January 1, 1970

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Publisher: Haworth Press

Place Of Publication: NULL

Issn Isbn: 10691316