Full Record – Author

Ref Type: Journal Article

Authors: Buckley,Chad E.,

Title: Golden rule reference: face-to-face and virtual

Publication Full: The Reference Librarian

Year: 2006 Volume: 45 Issue: 93

Start Page: 129 Other Pages: 136

Descriptors: REFERENCE services (Libraries), ELECTRONIC reference services (Libraries), REFERENCE librarians, INFORMATION services, INTERNET domain names, ONLINE information services, WEB sites, ELECTRONIC documents, VIRTUAL reality, Golden Rule, patron treatment, reference transactions, reference service, virtual reference,


Reference service in all types of libraries could be improved if librarians actively adopted the mindset of the Golden Rule. The Rule is expressed in some form in many world religions and instructs us to treat others how we would like to be treated. This approach has applicability not only in face-to-face reference transactions, but also in virtual reference. The empathetic reference librarian should be alert to both verbal and non-verbal clues that can indicate how a patron would like to be treated. [ABSTRACT FROM AUTHOR]; Copyright of Reference Librarian is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Buckley, Chad E. 1; Email Address: cebuckle@ilstu.edu; Affiliations: 1: Science Reference Librarian, Milner Library, Illinois State University, Normal, IL 61790 Source Info: 2006, Vol. 45 Issue 93, p129; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: REFERENCE librarians; Thesaurus Term: INFORMATION services; Thesaurus Term: INTERNET domain names; Thesaurus Term: ONLINE information services; Thesaurus Term: WEB sites; Thesaurus Term: ELECTRONIC documents; Subject Term: VIRTUAL reality; Author-Supplied Keyword: Golden Rule; Author-Supplied Keyword: patron treatment; Author-Supplied Keyword: refer ence transactions; Author-Supplied Keyword: reference service; Author-Supplied Keyword: virtual reference; Number of Pages: 8p. Document Type: Article

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Retrieved Date:January 1, 1970

Editors: NULL

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Publisher: Haworth Press

Place Of Publication: NULL

Issn Isbn: 2763877