Full Record – Author

Ref Type: Journal Article

Authors: Carroll,Holly, Leszcz,Brian, Pool,Kristen, Strobel,Tracy,

Title: KnowItNow

Publication Full: Public Libraries

Year: 2007 Volume: 46 Issue: 1

Start Page: 45 Other Pages: 53

Descriptors: ASKA services, PUBLIC libraries — Reference services, INTERNET in library reference services, REFERENCE services (Libraries), REFERRAL centers (Information services), PUBLIC services (Libraries), INFORMATION services, OHIO,


This article focuses on the KnowItNow24x7 live Internet reference service for the residents of Ohio funded through the State Library of Ohio with a federal Library Services and Technology Act. The beginning of Live Web reference in 2000 is discussed. The statewide program is a result of the collaboration of three libraries that were sponsors of regional virtual reference programs. The evolution of the program as it covered the state is discussed. Communication among more than 50 participating libraries and librarian recruitment is considered. Software, training, marketing, program evaluation and the future of the program are mentioned.


M3: Article; Carroll, Holly 1; Email Address: hcarroll@cpl.org; Leszcz, Brian 2; Email Address: bleszcz@cpl.org; Pool, Kristen; Email Address: kristen.pool@neo-rls.org; Strobel, Tracy 3; Email Address: tstrobel@cuyahogalibrary.org; Affiliations: 1: Deputy Director, Cleveland (Ohio), Public Library 2: Web site coordinator, Cleveland (Ohio), Public Library 3: Deputy Director, Cuyahoga County (Ohio), Public Library Source Info: Jan/Feb2007, Vol. 46 Issue 1, p45; Thesaurus Term: ASKA services; Thesaurus Term: PUBLIC libraries — Reference services; Thesaurus Term: INTERNET in library reference services; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: REFERRAL centers (Information services); Thesaurus Term: PUBLIC services (Libraries); Thesaurus Term: INFORMATION services; Subject Term: OHIO; Number of Pages: 9p; Illustrations: 3 graphs, 1c. Document Type: Article

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Retrieved Date:January 1, 1970

Editors: NULL

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Publisher: American Library Association

Place Of Publication: NULL

Issn Isbn: 1635506