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Ref Type: Journal Article

Authors: Carter,David S.,

Title: Hurry up and wait: Observations and tips about the practice of chat reference

Publication Full: The Reference Librarian

Year: 2003 Volume: 38 Issue: 79/80

Start Page: 113 Other Pages: 120

Descriptors: ELECTRONIC reference services (Libraries), ELECTRONIC reference sources, ONLINE chat groups, ELECTRONIC mail systems, REFERENCE services (Libraries), INTERVIEWING,


This article offers practical suggestions for doing chat reference, including setting up, using language, interviewing techniques, and composing responses. It contains comparisons to in-person, phone, and email reference techniques. [ABSTRACT FROM AUTHOR]; Copyright of Reference Librarian is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Carter, David S. 1; Email Address: superman@umich.edu; Affiliations: 1: University of Michigan, Media Union Library, MI Source Info: 2002/2003, Vol. 38 Issue 79/80, p113; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: ELECTRONIC reference sources; Thesaurus Term: ONLINE chat groups; Thesaurus Term: ELECTRONIC mail systems; Thesaurus Term: REFERENCE services (Libraries); Subject Term: INTERVIEWING; Number of Pages: 8p. Document Type: Article

Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: Haworth Press

Place Of Publication: NULL

Issn Isbn: 2763877