Full Record – Author

Ref Type: Journal Article

Authors: Carter,David S., Janes,Joseph,

Title: Unobtrusive data analysis of digital reference questions and service at the Internet Public Library: An exploratory study

Publication Full: Library Trends

Year: 2000 Volume: 49 Issue: 2

Start Page: 251 Other Pages: 265

Descriptors: ELECTRONIC reference services (Libraries), INTERNET, PUBLIC libraries, REFERENCE services (Libraries),


Presents a study which established a methodology for the analysis of a digital reference enterprise. Role of digital reference to librarians; Features of an Internet public library reference; Conclusion.


M3: Article; Carter, David S. Janes, Joseph; Source Info: Fall2000, Vol. 49 Issue 2, p251; Subject Term: ELECTRONIC reference services (Libraries); Subject Term: INTERNET; Subject Term: PUBLIC libraries; Subject Term: REFERENCE services (Libraries); NAICS/Industry Codes: 518111 Internet Service Providers; NAICS/Industry Codes: 519120 Libraries and Archives; Number of Pages: 15p; Illustrations: 1 graph; Document Type: Article; Full Text Word Count: 4713

Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: Johns Hopkins University Press

Place Of Publication: NULL

Issn Isbn: 242594