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Ref Type: Journal Article

Authors: Casebier,Katherine D.,

Title: The University of Texas at Arlington's virtual reference service: an evaluation by the reference staff

Publication Full: Public Services Quarterly

Year: 2006 Volume: 2 Issue: 2

Start Page: 127 Other Pages: 136

Descriptors: ACADEMIC libraries, ONLINE chat groups, INFORMATION services, REFERENCE services (Libraries), ELECTRONIC information resources, UNIVERSITY of Texas (Arlington, Tex.), PUBLIC institutions, ARLINGTON (Tex.), TEXAS, librarian satisfaction, reference services, staff surveys, virtual reference,


The University of Texas at Arlington's Library began using an online chat reference in 2002. The service, called Collaborative Digital Reference Service, later became "Ask a Librarian." Slightly over one year later, the library joined the University of Texas System's "Ask a Librarian" service. Both services are powered by software suite called QuestionPoint. In May 2003 and May 2004, the library's reference staff shared their views towards this new reference tool by completing a questionnaire. Statistics and staff members' responses are analyzed in this study. [ABSTRACT FROM AUTHOR]; Copyright of Public Services Quarterly is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Casebier, Katherine D. 1; Email Address: dcasebier@hbu.edu; Affiliations: 1: Assistant Professor of Library Science, Houston Baptist University, Houston, TX 77074-3298. Source Info: 2006, Vol. 2 Issue 2/3, p127; Thesaurus Term: ACADEMIC libraries; Thesaurus Term: ONLINE chat groups; Thesaurus Term: INFORMATION services; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: ELECTRONIC information resources; Subject Term: UNIVERSITY of Texas (Arlington, Tex.); Subject Term: PUBLIC institutions; Subject Term: ARLINGTON (Tex.); Subject Term: TEXAS; Author-Supplied Keyword: Academic libraries; Author-Supplied Keyword: librarian satisfaction; Author-Supplied Keyword: reference services; Author-Supplied Keyword: staff surveys; Author-Supplied Keyword: virtual reference; Number of Pages: 10p. Document Type: Article

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Retrieved Date:January 1, 1970

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Publisher: Haworth Press

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Issn Isbn: 15228959