Full Record – Author

Ref Type: Journal Article

Authors: Ceterski,Joe,

Title: Ask an academic librarian: the do's, don't's and doh's of Virtual Reference

Publication Full: Alabama Librarian

Year: 2007 Volume: 57 Issue: 2

Start Page: 13 Other Pages: 13

Descriptors: REFERENCE services (Libraries), ELECTRONIC information resource searching, LIBRARY science — Societies, etc, LIBRARY science — Congresses, ALABAMA, MCCLURE, Jennifer, NORTHRUP, Lori, VARDAMAN, Lisa,


The article reports on chat-based virtual reference services during the 2007 Annual Convention of the Alabama Library Association (ALLA). Librarians from three institutions cite three different implementations. Jennifer McClure explained the difficulties in providing adequate coverage with a stand-alone service. Lori Northrup of Samford University discusses various instant messaging services. Lisa Vardaman described how Troy University uses Live Assistance to provide chat reference at all times.


M3: Article; Ceterski, Joe; Email Address: jceterski@ebsco.com; Source Info: 2007, Vol. 57 Issue 2, p13; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: ELECTRONIC information resource searching; Thesaurus Term: LIBRARY science — Societies, etc.; Thesaurus Term: LIBRARY science — Congresses; Subject Term: ALABAMA; Number of Pages: 1/3p; Illustrations: 1bw. Document Type: Article

Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: Alabama Library Association

Place Of Publication: NULL

Issn Isbn: 24295