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Ref Type: Journal Article

Authors: Chase,Darren,

Title: Papa's got a brand new (virtual) bag: real-time chat and reference discourse

Publication Full: Electronic Journal of Academic & Special Librarianship

Year: 2005 Volume: 6 Issue: 1

Start Page: 1 Other Pages: 1

Descriptors: ELECTRONIC reference services (Libraries), REFERENCE services (Libraries), COMPUTER network resources, DIRECTORIES, LIBRARIANS, INFORMATION services,


Many librarians agree that virtual reference has expanded the range of library reference services. Along with an expansion of reference service, virtual reference (especially real-time chat) has influenced reference discourse. Style characteristics of chat include its telegraphic brevity, its conversational and informal tone, and its tendency towards interview and exchange. A bedrock feature of traditional reference service is the reference interview-as this and other aspects of reference exchange are conversational, chat is exceptionally resonant within the continuum of reference services. The virtual reference librarian operates in a medium both familiar and leading-edge (a bridge between the traditional and the innovative), and through which reference services advance into territories governed by emerging technologies and unexpected models of discourse. [ABSTRACT FROM AUTHOR]; Copyright of Electronic Journal of Academic & Special Librarianship is the property of International Consortium for the Advancement of Academic Publication and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Chase, Darren; Source Info: Summer2005, Vol. 6 Issue 1/2, p1; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: COMPUTER network resources; Thesaurus Term: DIRECTORIES; Thesaurus Term: LIBRARIANS; Thesaurus Term: INFORMATION services; Number of Pages: 1p. Document Type: Article

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Retrieved Date:January 1, 1970

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Issn Isbn: 17048532