Full Record – Author

Ref Type: Journal Article

Authors: Cichanowicz,Edana M.,

Title: Sunday Night Live!: An experiment in real time reference chat–on a shoestring budget

Publication Full: Charleston Advisor

Year: 2001 Volume: 2 Issue: 4

Start Page: 49 Other Pages: 51

Descriptors: REFERENCE services (Libraries), INTERNET, PUBLIC libraries, Electronic Information Systems,


Inspired by the Silkeborg Public Library in Denmark, the Suffolk (NY) Cooperative Library System experimented for nearly a year with the concept of providing an interactive reference service, using NetMeeting software and Web cams. An array of problems caused a rethinking of the original concept, and a decision was made to focus on patrons, putting aside as a separate issue interest in Internet conferencing for training. The Suffolk County public libraries went live with a chat-based reference service dubbed Sunday Night Live! in September 2000, offering the service on Sunday nights from 5 PM to midnight. Provides some practical insights into how the project was launched with limited funding, what happened over the course of three months, lessons learned, and future plans.


M3: Article; Cichanowicz, Edana M 1; Email Address: echichano@suffolk.lib.ny.us; Affiliations: 1: Suffolk Cooperative Library System, Bellport, NY Source Info: April 2001, Vol. 2 Issue 4, p49; Note: Update Code: 3604; Subject Term: REFERENCE services (Libraries); Subject Term: INTERNET; Subject Term: PUBLIC libraries; Author-Supplied Keyword: Electronic Information Systems; Number of Pages: 3p. Document Type: Article

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Retrieved Date:January 1, 1970

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Issn Isbn: 15254011