Full Record – Author

Ref Type: Journal Article

Authors: Cichanowicz,Edana McCaffery, Chen,Nan,

Title: Planning for multilingual chat reference service in a suburban public library system

Publication Full: The Reference Librarian

Year: 2004 Volume: 41 Issue: 85

Start Page: 115 Other Pages: 126

Descriptors: REFERENCE services (Libraries), PUBLIC libraries, LIBRARIES, IMMIGRANTS, ASSIMILATION (Sociology), PERSONS, Chinese, Live librarian, multicultural reference service, multilingual chat, public library, Spanish,


Recent immigrants are settling not only in urban centers, but are dispersing throughout the suburban landscape. For many of these new immigrants, the local public library can provide a vital connection to the American Dream, if only librarians can effectively reach them. This article discusses the planning for multilingual chat reference service (currently English, Spanish, and Chinese) and some of the issues and challenges that librarians face in a suburban public library system. [ABSTRACT FROM AUTHOR]; Copyright of Reference Librarian is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Cichanowicz, Edana McCaffery 1; Email Address: ecichano@suffolk.lib.ny.us; Chen, Nan 2; Email Address: nchen@suffolk.lib.ny.us; Affiliations: 1: Development Coordinator, Reference Service & New Technology, Suffolk Cooperative Library System, 627 North Sunrise Service Road, Bellport, NY 11713. 2: Catalog/Chinese Service Librarian, Suffolk Cooperative Library System, 627 North Sunrise Service Road, Bellport, NY 11713. Source Info: 2004, Vol. 41 Issue 85, p115; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: PUBLIC libraries; Thesaurus Term: LIBRARIES; Subject Term: IMMIGRANTS; Subject Term: ASSIMILATION (Sociology); Subject Term: PERSONS; Author-Supplied Keyword: Chinese; Author-Supplied Keyword: immigrants; Author-Supplied Keyword: Live librarian; Author-Supplied Keyword: multicultural reference service.; Author-Supplied Keyword: multilingual chat; Author-Supplied Keyword: public library; Author-Supplied Keyword: Spanish; Number of Pages: 12p. Document Type: Article

Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: Haworth Press

Place Of Publication: NULL

Issn Isbn: 2763877