Full Record – Author

Ref Type: Journal Article

Authors: Ciocco,Ronalee, Huff,Alice,

Title: Mission Im-possible

Publication Full: Computers in Libraries

Year: 2007 Volume: 27 Issue: 1

Start Page: 26 Other Pages: 31

Descriptors: LIBRARIES, COMPUTER network resources, INSTANT messaging, COMPUTER software, ELECTRONIC mail messages, ELECTRONIC mail systems, SOFTWARE, GETTYSBURG College, GETTYSBURG (Pa.), PENNSYLVANIA, CERULEAN Technology Inc,


The author discusses his experience in using Trillian software to develop the infrastructure needed to provide electronic-based communication service to college students of Gettysburg College in Gettysburg, Pennsylvania in 2004. He notes that finding a cost effective software for such project is challenging because of the small population in the university. He decided to use instant messaging technology to facilitate electronic communication between student and librarians. He and his colleagues decided to use Trillian, a chat client software created by Cerulean Studios, because of its ability to support instant messaging-based communication through AIM, MSN Messenger and Yahoo! Messenger.


M3: Article; Accession Number: 23657137; Ciocco, Ronalee 1; Email Address: rciocco@gettysburg.edu Huff, Alice 2; Email Address: ahuff@gettysburg.edu; Affiliation: 1: Reference and Web services librarian, Gettysburg College, Gettysburg, Pa. 2: Systems administrator, Gettysburg College, Gettysburg, Pa.; Source Info: Jan2007, Vol. 27 Issue 1, p26; Subject Term: LIBRARIES; Subject Term: COMPUTER network resources; Subject Term: INSTANT messaging; Subject Term: COMPUTER software; Subject Term: ELECTRONIC mail messages; Subject Term: ELECTRONIC mail systems; Subject Term: SOFTWARE; Subject Term: GETTYSBURG College; Subject Term: GETTYSBURG (Pa.); Subject Term: PENNSYLVANIA; Company/Entity: CERULEAN Technology Inc. Company/Entity: GETTYSBURG College; NAICS/Industry Codes: 443120 Computer and Software Stores; Number of Pages: 6p; Illustrations: 1 chart, 1 graph, 4 color; Document Type: Article; Full Text Word Count: 3009

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Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: Information Today Inc

Place Of Publication: NULL

Issn Isbn: 10417915