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Ref Type: Journal Article

Authors: Clanton,Clista C., Staggs,Geneva B., Williams,Thomas L.,

Title: Evaluating a chat reference service at the University of South Alabama' s Baugh Biomedical Library

Publication Full: Public Services Quarterly

Year: 2006 Volume: 2 Issue: 2

Start Page: 107 Other Pages: 125

Descriptors: ACADEMIC libraries, DISTANCE education, REFERENCE services (Libraries), ELECTRONIC information resources, INFORMATION services, UNIVERSITY of South Alabama (Mobile, Ala.), PUBLIC institutions, MOBILE (Ala.), ALABAMA, medical libraries, Reference, virtual reference,


The University of South Alabama's Baugh Biomedical Library recently initiated a chat reference service targeted at distance education students in the biomedical sciences. After one year of service, the library conducted an evaluation of the chat reference to assess the success of this mode of reference service. Both traditional reference and digital reference evaluation methods are selected. The evaluation measures include both statistical and descriptive data, such as: number of questions received, time and day of week questions are received, type of questions, number of users, number of repeat users, saturation rate, transcript analysis, and user surveys. Results indicate that the chat reference service is well received by both the target audience and other users. [ABSTRACT FROM AUTHOR]; Copyright of Public Services Quarterly is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Clanton, Clista C. 1; Email Address: cclanton@bbl.usouthal.edu; Staggs, Geneva B. 2; Email Address: gbush@jaguar1.usouthal.edu; Williams, Thomas L. 3; Email Address: twilliam@bbl.usouthal.edu; Affiliations: 1: Web Development and Education Librarian, University of South Alabama, Mobile, AL 36688. 2: Coordinator of Medical Center Site, University of South Alabama, Mobile, AL 36688. 3: Director, Baugh Biomedical Library, University of South Alabama, Mobile, AL 36688. Source Info: 2006, Vol. 2 Issue 2/3, p107; Thesaurus Term: ACADEMIC libraries; Thesaurus Term: DISTANCE education; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: ELECTRONIC information resources; Thesaurus Term: INFORMATION services; Subject Term: UNIVERSITY of South Alabama (Mobile, Ala.); Subject Term: PUBLIC institutions; Subject Term: MOBILE (Ala.); Subject Term: ALABAMA; Author-Supplied Keyword: distance education; Author-Supplied Keyword: medical libraries; Author-Supplied Keyword: Reference; Author-Supplied Keyword: virtual reference; Number of Pages: 19p. Document Type: Article

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Retrieved Date:January 1, 1970

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Publisher: Haworth Press

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Issn Isbn: 15228959