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Ref Type: Journal Article

Authors: Dee,Cheryl R.,

Title: Chat reference service in medical libraries: Part 1- An introduction

Publication Full: Medical Reference Services Quarterly

Year: 2003 Volume: 22 Issue: 2

Start Page: 1 Other Pages: 13

Descriptors: REFERENCE services (Libraries), MEDICAL libraries, MEDICAL informatics, ONLINE chat groups, INFORMATION services, DIRECTORIES, MEDICAL personnel, CONTRACTS, MARKETING, Chat reference, digital reference services, information needs, information- seeking behavior, information-seeking behavior, medical school libraries, nurses, physicians, reference services, students, virtual reference,


Chat reference services offer the opportunity to provide immediate access to quality information to meet the medical information needs of students, faculty, staff, physicians, nurses, and allied health care professionals. Part 1 of this two-part article on chat reference service in medical libraries is an introduction to the management of chat reference services and to features available for chat reference. The management of chat reference services raises issues of planning, staffing, selecting, and marketing. Planning issues focus on the identification of the users, the users' medical information needs, and the users' information-seeking behavior. Staffing issues relate to the selection of chat hours, the location of the chat service, and participation in collaborative agreements. Selecting chat software weighs the sophistication of the chat features against the related cost. Marketing uses techniques similar to traditional reference services and often begins slowly as chat expertise develops. Part 2 of the article discusses trends in chat reference services in medical libraries. [ABSTRACT FROM PUBLISHER]; Copyright of Medical Reference Services Quarterly is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Dee, Cheryl R. 1; Email Address: cdee@chuma1.cas.usf.edu; Affiliations: 1: Assistant Professor, University of South Florida School of Library and Information Science, 4202 East Fowler Avenue, CIS 1040, Tampa, FL 33620. Source Info: 2003, Vol. 22 Issue 2, p1; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: MEDICAL libraries; Thesaurus Term: MEDICAL informatics; Thesaurus Term: ONLINE chat groups; Thesaurus Term: INFORMATION services; Thesaurus Term: DIRECTORIES; Subject Term: MEDICAL personnel; Subject Term: CONTRACTS; Subject Term: MARKETING; Author-Supplied Keyword: Chat reference; Author-Supplied Keyword: digital reference services; Author-Supplied Keyword: information needs; Author-Supplied Keyword: information- seeking behavior; Author-Supplied Keyword: information-seeking behavior; Author-Supplied Keyword: medical libraries; Author-Supplied Keyword: medical school libraries; Author-Supplied Keyword: nurses; Author-Supplied Keyword: physicians; Author-Supplied Keyword: reference services; Author-Supplied Keyword: students; Author-Supplied Keyword: virtual reference; Number of Pages: 13p. Document Type: Article

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Retrieved Date:January 1, 1970

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Publisher: Haworth Press

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Issn Isbn: 2763869