Full Record – Author

Ref Type: Journal Article

Authors: Dee,Cheryl, Allen,Maryellen,

Title: A survey of the usability of digital reference services on academic health science library web sites

Publication Full: The Journal of Academic Librarianship

Year: 2006 Volume: 32 Issue: 1

Start Page: 69 Other Pages: 78

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Reference interactions with patrons in a digital library environment using digital reference services (DRS) has become widespread. However, such services in many libraries appear to be underutilized. A study surveying the ease and convenience of such services for patrons in over 100 academic health science library Web sites suggests that cumbersome access and difficulty of use may be a key restraining force.



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Retrieved Date:January 1, 1970

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