Full Record – Author

Ref Type: Journal Article

Authors: Diamond,Wendy, Pease,Barbara,

Title: Digital reference: A case study of question types in an academic library

Publication Full: Reference Services Review

Year: 2001 Volume: 29 Issue: 3

Start Page: 210 Other Pages: 218

Descriptors: REFERENCE services (Libraries), Electronic Communication, Virtual Libraries, Studies,


Presents an analysis of reference questions received by the digital reference service of a midsized academic library over a two-year period. Shows that the digital service could handle the full range of simple to complex questions typically asked at a physical reference desk. Because broad or complex questions can be difficult to answer remotely, suggests a strategy for improving the process of answering such questions in a digital environment.


M3: Article; Diamond, Wendy 1; Pease, Barbara 2; Affiliations: 1: California State University, Chico, CA 2: California State University, Chico, CA Source Info: 2001, Vol. 29 Issue 3, p210; Note: Update Code: 3609; Subject Term: REFERENCE services (Libraries); Author-Supplied Keyword: Electronic Communication; Author-Supplied Keyword: Virtual Libraries; Author-Supplied Keyword: Studies; Number of Pages: 9p. Document Type: Article

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Retrieved Date:January 1, 1970

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Issn Isbn: 907324