Full Record – Author

Ref Type: Journal Article

Authors: Doan,Tomalee, Ferry,Kristine,

Title: Instant messaging (IM): Providing services and enhancing communication

Publication Full: Journal of Business & Finance Librarianship

Year: 2006 Volume: 12 Issue: 2

Start Page: 17 Other Pages: 22

Descriptors: INSTANT messaging, ELECTRONIC reference services (Libraries), REFERENCE services (Libraries), ELECTRONIC mail systems, LIBRARY information networks, COMPUTER network resources, DATA transmission systems, LIBRARY administration, UNIVERSITY of Michigan (Ann Arbor, Mich.), ANN Arbor (Mich.), MICHIGAN, reference, virtual reference,


Kresge Library offered virtual reference service unsuccessfully to its patrons at the University of Michigan's Ross School of Business multiple times, beginning in 1997. However, the technology of instant messaging made a difference that caused the service to take off and get the appropriate staff support. [ABSTRACT FROM AUTHOR]; Copyright of Journal of Business & Finance Librarianship is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Doan, Tomalee 1; Email Address: tomalee_doan@yahoo.com; Ferry, Kristine; Email Address: kferry@calstatela.edu; Affiliations: 1: Associate Professor, Head of the Management and Economics Library, Krannert School of Management, Purdue University Source Info: 2006, Vol. 12 Issue 2, p17; Thesaurus Term: INSTANT messaging; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: ELECTRONIC mail systems; Thesaurus Term: LIBRARY information networks; Thesaurus Term: COMPUTER network resources; Thesaurus Term: DATA transmission systems; Thesaurus Term: LIBRARY administration; Subject Term: UNIVERSITY of Michigan (Ann Arbor, Mich.); Subject Term: ANN Arbor (Mich.); Subject Term: MICHIGAN; Author-Supplied Keyword: instant messaging; Author-Supplied Keyword: reference; Author-Supplied Keyword: virtual reference; Number of Pages: 6p. Document Type: Article

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Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

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Publisher: Haworth Press

Place Of Publication: NULL

Issn Isbn: 8963568