Full Record – Author

Ref Type: Journal Article

Authors: Dougherty,Richard M.,

Title: Reference around the clock: Is it in your future?

Publication Full: American Libraries

Year: 2002 Volume: 33 Issue: 5

Start Page: 44 Other Pages: 46

Descriptors: ELECTRONIC reference services (Libraries), COMPUTER networks — Remote access, LIBRARY administration, LIBRARIES — Automation, PUBLIC services (Libraries), Practical methods,


The Internet is invigorating library reference and information services as no other development in this generation. Using real-time virtual reference (VR) systems software, librarians now have the opportunity to demonstrate their professional expertise in new ways, and if done well, VR presents a way to gain a new group of library supporters. Presents an overview of virtual reference service, describes a number of projects already underway, and stresses the need for libraries to look for partnerships. States that libraries should not get stuck on the idea that VR services need to be 24/7 operations. Asserts that availability (in terms of extended hours) is much less important than the capability of offering VR services in real time to patrons and other information seekers. Identifies some of the tasks involved in preparing for the complicated process of implementing VR services, and offers some recommendations to guide libraries in this area.


M3: Article; Dougherty, Richard M. 1; Affiliations: 1: Dougherty & Associates Source Info: May2002, Vol. 33 Issue 5, p44; Note: Publisher's URL: http://www.ala.org; Note: Publisher: American Library Association; Note: Update Code: 3706; Subject Term: ELECTRONIC reference services (Libraries); Subject Term: COMPUTER networks — Remote access; Subject Term: LIBRARY administration; Subject Term: LIBRARIES — Automation; Subject Term: PUBLIC services (Libraries); Author-Supplied Keyword: Practical methods; Number of Pages: 2p. Document Type: Article

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Retrieved Date:January 1, 1970

Editors: NULL

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Publisher: American Library Association

Place Of Publication: NULL

Issn Isbn: 29769