Full Record – Author

Ref Type: Journal Article

Authors: Francoeur,Stephen,

Title: An analytical survey of chat reference services

Publication Full: Reference Services Review

Year: 2001 Volume: 29 Issue: 3

Start Page: 189 Other Pages: 203

Descriptors: Computer software, Internet, Libraries, Online computing, Reference services,


There has been in recent years a surge of interest about new software products that make it possible for libraries to offer assistance to online users via chat. Such software offers far more interactivity than instant messaging programs and allow for a richer experience for both librarian and user. Surveys chat reference services around the globe and analyzes trends in the provision of this new mode of assistance. Also presents discussion of why chat reference service is gathering attention as well as its limitations and drawbacks.


id: 161

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Retrieved Date:January 1, 1970

Editors: NULL

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Place Of Publication: NULL

Issn Isbn: 0090-7324