Full Record – Author

Ref Type: Journal Article

Authors: Granfield,Diane, Robertson,Mark,

Title: Preference for reference: New options and choices for academic library users

Publication Full: Reference & User Services Quarterly

Year: 2008 Volume: 48 Issue: 1

Start Page: 44 Other Pages: 53

Descriptors: REFERENCE services (Libraries), LIBRARY users, HELP-seeking behavior, LIBRARY research, INFORMATION behavior, ELECTRONIC reference services (Libraries),


The article explores the way in which library users prefer to obtain reference assistance by focusing on reference use at academic libraries at Ryerson University and York University in Toronto, Ontario. Particular focus is given to reference desk usage and to virtual reference (VR). It notes that surveys were distributed at the participating libraries, both in person and online, which sought information on reference services preferences, information habits, and preferred study locations. It also reports that while users appear to prefer seeking help at the reference desk, VR services are important to those who prefer to work outside of the library.


M3: Article; Accession Number: 34514471; Granfield, Diane 1 Robertson, Mark 2; Affiliation: 1: Librarian, Ryerson University, Toronto. 2: Librarian, York University, Toronto.; Source Info: Fall2008, Vol. 48 Issue 1, p44; Subject Term: REFERENCE services (Libraries); Subject Term: LIBRARY users; Subject Term: HELP-seeking behavior; Subject Term: LIBRARY research; Subject Term: INFORMATION behavior; Subject Term: ELECTRONIC reference services (Libraries); NAICS/Industry Codes: 519120 Libraries and Archives; Number of Pages: 10p; Illustrations: 7 charts; Document Type: Article

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Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: American Library Association

Place Of Publication: NULL

Issn Isbn: 10949054