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Ref Type: Journal Article

Authors: Gilbert,Lauren Miranda, Liu,Mengxiong, Matoush,Toby, Whitlatch,Jo Bell,

Title: Assessing digital reference and online instructional services in an integrated public/university library

Publication Full: The Reference Librarian

Year: 2006 Volume: 46 Issue: 95

Start Page: 149 Other Pages: 172

Descriptors: REFERENCE services (Libraries), INTERNET in higher education, COMPUTER-assisted instruction, INTERNET in education, WEB-based instruction, ONLINE information services, GOVERNMENT libraries, ELECTRONIC information resource searching, ACADEMIC libraries, 24/7 reference, assessment, Digital reference, e-mail reference, joint libraries, live online reference, merged reference, online instruction, QandACafe, TILT (Texas Information Literacy Tutorial),


In spite of the explosion of interest in virtual reference and instruction, assessment of digital reference remains relatively uncharted territory in the library literature. What standards exist for online reference and instruction and how can they be used to assess the innovative new merged online reference environment at the Dr. Martin Luther King, Jr. Library? Led by co-unit heads from the former San Jose Public Library Main Branch and the San Jose State University Clark Library, the merged reference unit is a unique testing ground for perceived differences between public and academic reference service. Evaluation of both the online and the live merged reference environment is crucial and will be necessary to determine what is working and what is not. This paper will discuss plans for current and future assessment of digital reference including e-mail, live online reference, and online instruction. [ABSTRACT FROM AUTHOR]; Copyright of Reference Librarian is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Gilbert, Lauren Miranda 1; Mengxiong Liu 2; Matoush, Toby 2; Whitlatch, Jo Bell 2; Affiliations: 1: Librarians, San Jose Public Library 2: Librarians, San Jose State University Library Source Info: 2006, Vol. 46 Issue 95/96, p149; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: INTERNET in higher education; Thesaurus Term: COMPUTER-assisted instruction; Thesaurus Term: INTERNET in education; Thesaurus Term: WEB-based instruction; Thesaurus Term: ONLINE information services; Thesaurus Term: GOVERNMENT libraries; Thesaurus Term: ELECTRONIC information resource searching; Thesaurus Term: ACADEMIC libraries; Author-Supplied Keyword: 24/7 reference; Author-Supplied Keyword: assessment; Author-Supplied Keyword: Digital reference; Author-Supplied Keyword: e-mail reference; Author-Supplied Keyword: joint libraries; Author-Supplied Keyword: live online reference; Author-Supplied Keyword: merged reference; Author-Supplied Keyword: online instruction; Author-Supplied Keyword: QandACafe; Author-Supplied Keyword: TILT (Texas Information Literacy Tutorial); Number of Pages: 24p. Document Type: Article

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Retrieved Date:January 1, 1970

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Publisher: Haworth Press

Place Of Publication: NULL

Issn Isbn: 2763877