Full Record – Author

Ref Type: Journal Article

Authors: Helman,Deborah L.,

Title: Bringing the human touch to digital library service

Publication Full: Science and Technology Libraries

Year: 2001 Volume: 20 Issue: 3-Feb

Start Page: 83 Other Pages: 96

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Since the evolution of the World Wide Web, the presence of libraries and their resources has grown at a dramatic pace. Increasingly, the users of this information are primarily accessing library resources remotely. While libraries have put many collections and services online, most are just beginning to plan services that will provide similar real-time assistance currently available at library service desks. The MIT Libraries’ experience with providing real-time digital reference has been extremely well received by users, which in addition has led to a 52% increase in email reference service. It has revealed a variety of technical challenges. The greater, long-term challenges revealed, however, are staff-related.


id: 223

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Retrieved Date:January 1, 1970

Editors: NULL

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