Full Record – Author

Ref Type: Journal Article

Authors: Jane,Catherine, McMillan,Dawn,

Title: Online in real-time? Deciding whether to offer a real-time virtual reference service

Publication Full: The Electronic Library

Year: 2003 Volume: 21 Issue: 3

Start Page: 240 Other Pages: 246

Descriptors: NULL


There has been a great deal of interest recently, notably in the United States, in the concept
of virtual reference services. Of particular interest is the use of software that allows a
"chat" session between librarian and patron. While many Libraries in Australia and New
Zealand already offer online reference services via email or a web form, as yet very few
have ventured into the world of online reference services in real time.



Links: http://web.archive.org/web/20030718092604/www.confer.co.nz/lianza2002/PDFS/jane.pdf

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: NULL

Place Of Publication: NULL

Issn Isbn: NULL