Full Record – Author

Ref Type: Journal Article

Authors: Jerant,Lisa Lott, Firestein,Kenneth,

Title: Not virtual, but a real, live, online, interactive reference service

Publication Full: Medical Reference Services Quarterly

Year: 2003 Volume: 22 Issue: 2

Start Page: 57 Other Pages: 68

Descriptors: NULL


In today’s fast-paced environment, traditional medical reference services alone are not adequate to meet users’ information needs. Efforts to find new ways to provide comprehensive service to users, where and when needed, have often included the use of new and developing technologies. This paper describes the experience of an academic health science library in developing and providing an online, real-time reference service. Issues discussed include selecting software, training librarians, staffing the service, and considering the future of the service. Use statistics, question type analysis, and feedback from users of the service and librarians who staff the service, are also presented.



Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: NULL

Place Of Publication: NULL

Issn Isbn: 0276-3869