Full Record – Author

Ref Type: Journal Article

Authors: Jin,Yi, Huang,Min, Lin,Haoming, Guo,Jing,

Title: Study on the collaboration mechanism of the virtual reference service

Publication Full: The Electronic Library

Year: 2007 Volume: 25 Issue: 6

Start Page: 733 Other Pages: 740

Descriptors: RESEARCH, ELECTRONIC reference services (Libraries), DIGITAL libraries, INFORMATION storage & retrieval systems, REFERENCE services (Libraries), ELECTRONIC information resource searching, WEB search engines, PEER-to-peer architecture (Computer networks), ELECTRONIC data processing, ACADEMIC-industrial collaboration, Evaluation, WORLD Wide Web — Subject access, TECHNOLOGICAL progress, HIGH Technology — Evaluation, Internet, Reference services, Worldwide web,


Purpose – As the virtual reference service (VRS) is becoming a standard service of the digital library, efficient collaboration among virtual reference services is also becoming more and more important for information exchange and sharing. This paper seeks to examine existing collaborative VRS systems with a view to achieving collaboration. Design/methodology/approach – This paper studies existing collaborative VRS (CVRS) systems and analyzes their structures, methods and functions for achieving collaboration. Findings – Three collaborative structure models are proposed and basic collaborative methods and collaborative functions are concluded. A CVRS reference model is depicted. Research limitations/implications – Since the study is not based on an exhaustive list of CVRS systems and technologies are always developing, the collaborative structure models, methods and functions presented in this paper are possibly not complete and may need to be adjusted and amended. There is also urgent work to be done to advance and establish related standards and protocols for CVRS. Practical implications – The study is intended to help libraries to identify quickly the necessary elements and mechanisms for the design of a proper degree of CVRS or to develop or evaluate VRS systems. Originality/value – This paper proposes and concludes collaborative structure models, methods, functions and a reference model of CVRS. It should prove helpful for libraries wishing to provide CVRS, as well as for further research on CVRS. [ABSTRACT FROM AUTHOR]; Copyright of Electronic Library is the property of Emerald and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Yi Jin 1; Email Address: y_king@hotmail.com; Min Huang 2; Haoming Lin 3; Jing Guo 4; Affiliations: 1: Associate Research Librarian, Shanghai Jiao Tong University Library. 2: Professor of Information Science, Institute of Information Science and Technology, Shanghai Jiao Tong University Library. 3: Vice Director of Shanghai Jiao Tong University Library. 4: Reference Librarian of Shanghai Jiao Tong University Library. Source Info: 2007, Vol. 25 Issue 6, p733; Thesaurus Term: RESEARCH; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: DIGITAL libraries; Thesaurus Term: INFORMATION storage & retrieval systems; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: ELECTRONIC information resource searching; Thesaurus Term: WEB search engines; Thesaurus Term: PEER-to-peer architecture (Computer networks); Thesaurus Term: ELECTRONIC data processing; Subject Term: ACADEMIC-industrial collaboration; Subject Term: Evaluation; Subject Term: WORLD Wide Web — Subject access; Subject Term: TECHNOLOGICAL progress; Subject Term: HIGH Technology — Evaluation; Author-Supplied Keyword: Digital libraries; Author-Supplied Keyword: Internet; Author-Supplied Keyword: Reference services; Author-Supplied Keyword: Worldwide web; Number of Pages: 8p. Document Type: Article

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Retrieved Date:January 1, 1970

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Issn Isbn: 2640473