Full Record – Author

Ref Type: Journal Article

Authors: Kawakami,Alice K.,

Title: Delivering digital reference

Publication Full: Library Journal

Year: 2002 Volume: 127 Issue: NULL

Start Page: 28 Other Pages: 29

Descriptors: Reference services/California, Reference services/Automation, Internet/College and university libraries, Libraries, College/Reference services, College and university libraries/Reference services, College and university libraries/Automation, Internet/California, University of California, Los Angeles/Libraries, University of California, Los Angeles/Libraries/Reference services, Education, Library & Information Science,


The writer draws on his experience as the project director for digital reference at the University of California, Los Angeles, to offer advice for librarians on managing a virtual reference service. The advice relates to staffing, training, allocating staff time to deal with digital patrons, opening hours, responding to questions from digital patrons, marketing the service, maintaining librarian privacy, and getting feedback.



Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: NULL

Place Of Publication: NULL

Issn Isbn: 0363-0277