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Ref Type: Journal Article

Authors: Khan,Asad,

Title: Digital/virtual reference services in libraries: An Internet-based reference service

Publication Full: Pakistan Library & Information Science Journal

Year: 2006 Volume: 37 Issue: 1

Start Page: 13 Other Pages: 18

Descriptors: DIGITAL libraries, ELECTRONIC reference services (Libraries), LIBRARY users, INTERNET, LIBRARIANS, INFORMATION professionals, INFORMATION literacy, ACADEMIC libraries,


Unlike traditional reference, digital reference service (DRS) allows users to submit questions and receive answers via the Internet and other electronic means. The users get connected with librarian or information professionals and receive direct assistance wherever and whenever they need it. These information experts may also provide users with referrals to others online and print sources of information and support the development of the skills such as information literacy. This paper discusses concept and issues related to the use of digital reference in academic libraries. It also explains the various terms used for the DRS, which are often used interchangeably, the history, how it works and implications for users and libraries and speculations about the future potential for DRS. [ABSTRACT FROM AUTHOR]; Copyright of Pakistan Library & Information Science Journal is the property of Library Promotion Bureau and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Khan, Asad 1; Affiliations: 1: Lecturer, Department of library and Information Science, University of Peshawar Source Info: Mar2006, Vol. 37 Issue 1, p13; Thesaurus Term: DIGITAL libraries; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: LIBRARY users; Thesaurus Term: INTERNET; Thesaurus Term: LIBRARIANS; Thesaurus Term: INFORMATION professionals; Thesaurus Term: INFORMATION literacy; Thesaurus Term: ACADEMIC libraries; Author-Supplied Keyword: Digital Libraries; Number of Pages: 6p. Document Type: Article

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Retrieved Date:January 1, 1970

Editors: NULL

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Publisher: Library Promotion Bureau

Place Of Publication: NULL

Issn Isbn: 19943059