Full Record – Author

Ref Type: Journal Article

Authors: Kibbee,Jo,

Title: Librarians without borders? Virtual reference service to unaffiliated users

Publication Full: The Journal of Academic Librarianship

Year: 2006 Volume: 32 Issue: 5

Start Page: 467 Other Pages: 473

Descriptors: NULL


The author investigates issues faced by academic research libraries in providing virtual reference services to unaffiliated users. These libraries generally welcome visitors who use on-site collections and reference services, but are these altruistic policies feasible in a virtual environment? This paper reviews the use of virtual reference service by unaffiliated users to determine their expectations, assess level of demand, and provide recommendations on how libraries should respond. Virtual reference desks can serve their primary constituency and function as a public good for external users if they understand and articulate their role as mediators in the information seeking process.



Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: NULL

Place Of Publication: NULL

Issn Isbn: NULL